Affinity Credit Union

Mortgage Dept Is A Nightmare
- Chris12 - Tuesday, March 6, 2012 - 7:39 AM

I've had accounts and loans with Affintiy for 11 years and never had a problem. And as long as you don't have a problem they are great but if you should ever fall on difficult times this is not the lender you want to be dealing with. My motgage was 45 days past due and their mortgage guy went into all of my minor childrens accounts and cleaned them out without any notification. Even my oldest child whose account was set up when he was a minor and was working and putting his money into his account had it cleaned out one week before his college tuition was due. I understand collecting a debt but this was only late payments I was not in forclosure and never was. This was a company I had an eleven year relationship with and numerous loans that I had always paid and they treated me like a criminal. I could write pages on how their mortgage guy treated me and to this day I cringe when I have to walk into that bank to pay my mortgage. I cannot wait to refinance my loan to get away from these people.

Affinity Credit Union Is A Joke.
- petrock - Tuesday, December 13, 2011 - 4:02 AM

I work the hours that they are open, including Saturdays, the only way for me to deposit my pay, which is cash, is through one of their ATMs. I deposited $450 last Saturday and was, and am still, only alowwed access to $199 of my cash deposit. WHY? I asked them. The customer service rep told me that they place a 2 business day hold on all checks AND cash. WHAT??? On cash?? I've heard of some realy, realy dumb things in my life but this takes the cake.

 

Then yesterday, when I wanted to see what my account balance was over the phone, the one time that I want to talk to an automated teller, I have to hit a prompt for this and a prompt for that, then I have to talk to someone, then I have to answer 3 questions before they can tell me my account balance.

 

Nedless to say Affinity is a waste of time and money and I will be closing my account once the rest of my cash is available to me.

Not The Greatest Bank To Deal With On Hard Times
- jl0119 - Thursday, June 13, 2013 - 10:07 AM

I recently fell on hard times being unemployed a year and a half.  I was able to work out payments with my other credit card lenders.  Even Bank of America was able to reduce my payments on my loans.  I tried numerous times to work out payments that were manageable with Affinity due to my situation.  They would not work with me to the point that I had their lawyers after me.  I fell on hard times and after being loyal for many years they do this to me.  Shame on you Affinity Federal Credit Union for being so money hungry when honest people like me are willing to pay something but fell on hard times.  Your customer service also stinks where you don't put the customer first.  I am glad I grabbed my money out of my bank accounts before you had a chance to take all of it.  You would have taken all my unemployment payments.  (by law you are not supposed to do this but you will do it anyway to **** your customers. ) **** you guys. Shame on you for taking that guys kids money on the dad that had a late mortgage payment.  Once I am done paying everything you will lose me as a loyal customer and will make sure to spread word of mouth how bad you are.  Bank of America even treats their customers better.  I had a $499 month loan and they allowed me to pay $250 now a month. Everyone has complained about Bank of America.  Everyone should look at not joining any credit union especially Affinity Federal Credit Union.   They dont want to work with their customers even in hard times.  AFFINITY FEDERAL CREDIT UNION SUCKS DONT EVER SIGN A LOAN WITH THEM OR BANK WITH THEM THEY WILL TAKE EVERYTHING !!!

HATE HATE HATE Their New Online Banking
- jz2024 - Tuesday, January 1, 2013 - 8:56 AM

If I could give them zero stars right now, I would.