America First Credit Union is headquartered in Riverdale and is the largest credit union in the state of Utah. It is also the 12st largest credit union in the nation. It was established in 1939 and as of March of 2014, it had grown to 1,953 employees and 647,612 members. America First Credit Union has a B+ health rating.
Membership is open to those who live, work (or regularly conduct business in), worship, attend school, or volunteer in Salt Lake County, Utah or within a 12 mile radius of the Mesquite Nevada Post Office; or in Utah County, or Juab County, Utah; or in Clark County, Nevada. Owners, employees, suppliers and their employees, or associated companies and their employees involved in the food industry, in Utah; employee, or member of a Select Employee Group (SEG) or of an affiliated association in Utah; member of the immediate family or household of an existing member or those eligible for membership are also eligible to join. - See Details
When I lost my card it took them an entire month to issue me a new one. They apologized for the screw up and blamed it on the manufacturer but I had to do a month without my debit and a month without money. When I tried to contact customer service a new person would answer every time, a new person that didn't know anything about my case. I had to explain it all over again. "It should be here in a few days," they said. It showed up a month later! That meant no food for a month because most places don't take checks. Horrible bank.
We moved to Utah 2 years ago and moved our banking to America First because it seemed like a small-town bank that would provide good service. Our experience has been nothing but a sequence of poor service mixed with strange experiences. It began with not getting any checks when we opened our account. We wanted to setup direct deposit and needed checks so we called in to see what we needed to do. The customer service people told us to go to the branch and ask the tellers. We did so, but the tellers (3 of them, not just 1) wouldn't help us. Instead, the claimed that they didn't know what I was talking about. They said I would need to go "somewhere else" but wouldn't tell me where. I asked them to talk to the customer service people that sent me to them. After a lot of attitude, they called customer service and confirmed what I had been told. Then they suddenly knew what to do and gave me the checks. At first I thought they were just untrained, but one explained that they knew what I was asking for, but said a policy had changed and they were supposed to give the initial checks to customers. It was a crazy experience. They spent 10 minutes acting like they had no idea what I was requesting and were going to just send me away, then all of a sudden knew exactly what to do. That was just the tip of the ice berg. Our experience with the bank since then has been just a poor at every turn. Their online banking system Is very odd and can't do half the things a normal bank can do online. It doesn't work with any of the applications on an iPhone. We opened a business account with them as well and setting up online bill pay has been almost impossible. We gave up on the process only to find that they did set it up for us and then the next month received a notice that if we didn't use it every month, we would be charged $10 per month. At the end of the day, we have been so disappointed with this bank that we are going through the trouble of moving back to Wells Fargo. At first we thought it was just the people at our branch, but as we have worked more with others, it seems poor service is just part of their culture.
The level of incompetence and stupidity at this credit union is unsurpassed. Trying to get a loan to purchase a property that appraises at above $100K, we're buying it at $80K, we're putting down 20%, FICO score 750, charging us 4.25% points just because it is not owner occupied (basically stealing over $2500 from us) and it's been 6 months of jumping through hoops and still not done. For the past 2 weeks wasting time about our tax returns they finally talked to my accountant, and my accountant says they don't seem to be able to read your tax return! Which is btw a fairly simple return. They make me throw up!
Contrary to these other reviewers, I actually have had a terrific experience banking with America First. I got my first loan from them while still in high school, which was only made possible by their ability to underwrite their own loans. In my early twenties, I came into financial struggles that could've have damaged my credit, but America First actually under-reported the payments I missed and cut me a break. I love their online bill pay and find that their online services are quite good (you can even export all your online transaction data to spreadsheets or Quicken files, in case you manage your money with those tools).
I have never had a problem with them. They have always been helpful and good to work with.
I have been a member of AFCU for over 8 years. I have always had good experiences with the tellers and have received good services at good rates. I have been educated by the newsletters. The automated phone teller and the on-line banking have been easy to use. I have a safety deposit box which has a low rate and came with insurance. I have had CDs in the past and was pleased with the rate I received. I will continue to use AFCU for its convenience, good services, and personal touch.
The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 America First Credit Union had $110.05 million in non-current loans and owned real-estate with $727.1 million in equity and loan loss allowances on hand to cover it. This gives America First Credit Union a Texas Ratio of 15.14% which is above average. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
The Texas Ratio for America First Credit Union decreased slightly from 19.90% as of March 31, 2013 to 15.14% as of March 31, 2014, resulting in a positive change of 23.96%.This indicates that the balance sheet and financial strength for America First Credit Union has improved slightly in recent periods.
In the past year, America First Credit Union has increased its total deposits by $300.67 million, resulting in 5.78% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth America First Credit Union has shown is excellent.
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. America First Credit Union has $6.23 billion in assets with $727.1 million in equity, resulting in a capitalization level of 11.68%, which is excellent.
|Assets and Liabilities|
|Equity Capital||$591.42 million|
|Loan Loss Allowance||$135.68 million|
|Unbacked Noncurrent Loans||$77.35 million|
|Real Estate Owned||$32.70 million|
|Historic Data - March 2013|
|Equity Capital||$461.25 million|
|Loan Loss Allowance||$162.04 million|
|Unbacked Noncurrent Loans||$77.35 million|
|Real Estate Owned||$33.08 million|
|Profit Margin - Quarterly|
|Net Interest Margin||0.98%|
|Return on Assets||1.45%|
|Return on Equity||15.27%|
|Interest Income||$46.76 million|
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