America First Credit Union

Shockingly Bad Bank!!!!
- dd123fds - Tuesday, December 13, 2011 - 8:28 AM

We moved to Utah 2 years ago and moved our banking to America First because it seemed like a small-town bank that would provide good service. Our experience has been nothing but a sequence of poor service mixed with strange experiences. It began with not getting any checks when we opened our account. We wanted to setup direct deposit and needed checks so we called in to see what we needed to do. The customer service people told us to go to the branch and ask the tellers. We did so, but the tellers (3 of them, not just 1) wouldn't help us. Instead, the claimed that they didn't know what I was talking about. They said I would need to go "somewhere else" but wouldn't tell me where. I asked them to talk to the customer service people that sent me to them. After a lot of attitude, they called customer service and confirmed what I had been told. Then they suddenly knew what to do and gave me the checks. At first I thought they were just untrained, but one explained that they knew what I was asking for, but said a policy had changed and they were supposed to give the initial checks to customers. It was a crazy experience. They spent 10 minutes acting like they had no idea what I was requesting and were going to just send me away, then all of a sudden knew exactly what to do. That was just the tip of the ice berg. Our experience with the bank since then has been just a poor at every turn. Their online banking system Is very odd and can't do half the things a normal bank can do online. It doesn't work with any of the applications on an iPhone. We opened a business account with them as well and setting up online bill pay has been almost impossible. We gave up on the process only to find that they did set it up for us and then the next month received a notice that if we didn't use it every month, we would be charged $10 per month. At the end of the day, we have been so disappointed with this bank that we are going through the trouble of moving back to Wells Fargo. At first we thought it was just the people at our branch, but as we have worked more with others, it seems poor service is just part of their culture.

Horrible Bank, Poor Service
- zdrast - Friday, March 16, 2012 - 5:18 PM

When I lost my card it took them an entire month to issue me a new one. They apologized for the **** up and blamed it on the manufacturer but I had to do a month without my debit and a month without money.  When I tried to contact customer service a new person would answer every time, a new person that didn't know anything about my case. I had to explain it all over again. "It should be here in a few days," they said. It showed up a month later! That meant no food for a month because most places don't take checks. Horrible bank.