Astera Credit Union is headquartered in LANSING and is the 67th largest credit union in the state of Michigan. It is also the 1,151st largest credit union in the nation. It was established in 1949 and as of December of 2013, it had grown to 75 employees and 24,123 members. Astera Credit Union has a C+ health rating.
Must be an employee within the manufacturing sector located in select counties in Michigan or be an employee of other select group. Also open to members of the R.E. Olds Transportation Museum. - See Details
I am completely surprised this credit union doesn't have countless complaints from the way they treat their customers. I work hard for my money and I give a lot of my money to them for my car loan...With that being said, you would think they would give me a little respect. I've been paying on this account since 2005. I did not even get statements for two years and was still paying on the loan! They refused to change my address over the phone but took my payments! Interest rate is ridiculously high! People there are consistently rude and defensive when asking about my own account. I have only talked with one older lady that is the only nice person there that finally changed my address without giving me a hassle and I now get my statements but big surprise, I've been paying on this loan for three years and it just doesn't add up what's still owed on the loan. I asked for a detailed statement from the beginning of what I paid on the loan and then it's more defensiveness and being rude. And also was said that I have to drive there to get it explained to me. I don't need an explanation, I want a detailed payment receipt of what I paid that's rightfully mine!!! I strongly suggest going ANYWHERE BUT HERE FOR A LOAN!!! VERY RUDE CUSTOMER SERVICE AND UNWILLING TO HELP!!! STAY AWAY!!! BEWARE!!! I WOULD GIVE THEM 0 STARS IF THERE WAS SUCH A THING!!!
Here is my expierence with Astera:
They bought out my loan from another company after I bought my car in 2008. Sometime in 2009 I believe. I recieved a form letter stating they now owned my loan. No personal information was included with the letter. Just "keep sending your payments" and a toll free number.
A couple of years later (2012), I received my second piece of correspondance. Another form letter with no personal information stating they needed insurance records. They should have all the original information from my original loan, as I still have the same insurance to this day, however I figured they needed an update. I was told I could do this process online, which I liked since I am disabled and leaving the house is difficult. Only, in order to login, I needed an account number.
I called Astera. I explained I had the documents they wanted and wanted to upload it online, but I didn't know my account number. The person on the phone could not tell me my account number, but assured me she would send a letter with that information on it that day. I updated my address with her before I hung up, as I had just moved, and awaited the letter.
It never came.
I emailed Astera asking for more informaiton and the account number. No reponse. I tried to contact Astera several times trying to obtain an account number, or short of that, what exactly they needed in the insurance documentation that I could copy and mail in. I was advised not to mail it in, to upload it online. And I would get my account number in the mail.
It never, ever came.
Then I was penalized. Fined, I don't even know how much because without that account number I have absolutly no access to my account information. They had blinded me and then fined me while keeping from me the one vital piece of information I needed to avoid the whole scene in the first place. I was threatened and my credit report was attacked when they sent me to collections, although I did pay faithfully every month the amount I believed I owed because the only communication I recieved was form letters or ignornace.
Now I am fighting to get back money that is rightfully mine. I was able to thankfully pay off the loan and walk away from this terrible experience, but I did not ever receive my account number and while they state they are refunding me the full amount, I will never know. I cannot access statements or billing information without my account number. I am being raped, and Astera's response so far has been "So?"
I am now considering legal action in order to get my account number in order to verify that they are not cheating me out of more money. If you do not want this heartache and headache, don't use Astera. It has be an awful nightmare, and all for an account number that is leagally mine to know by right.
The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of December 31, 2013 Astera Credit Union had $2.93 million in non-current loans and owned real-estate with $14.55 million in equity and loan loss allowances on hand to cover it. This gives Astera Credit Union a Texas Ratio of 20.15% which is above average. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
The Texas Ratio for Astera Credit Union held steady from 16.76% as of December 31, 2012 to 20.15% as of December 31, 2013, resulting in a negative change of 20.24%. This indicates that the balance sheet and financial strength for Astera Credit Union has held steady in recent periods.
In the past year, Astera Credit Union has decreased its total deposits by -$2 million, resulting in -1.48% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Astera Credit Union has shown is average.
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Astera Credit Union has $146.4 million in assets with $14.55 million in equity, resulting in a capitalization level of 9.94%, which is above average.
|Assets and Liabilities|
|Equity Capital||$12.40 million|
|Loan Loss Allowance||$2.15 million|
|Unbacked Noncurrent Loans||$2.80 million|
|Real Estate Owned||$135,000|
|Historic Data - December 2012|
|Equity Capital||$14.15 million|
|Loan Loss Allowance||$1.62 million|
|Unbacked Noncurrent Loans||$2.80 million|
|Real Estate Owned||$0|
|Profit Margin - Quarterly|
|Net Interest Margin||6.4%|
|Return on Assets||-1.15%|
|Return on Equity||-13.53%|
|Interest Income||$8.04 million|
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|0.20%||-||-||Roth IRA Account|
|0.20%||-||-||CESA Savings Account|
|0.20%||-||-||Health Savings Account|
|0.10%||$100||-||Member Share Account|
|0.10%||$500||-||Check Plus Account|
|1.90%||$50k||-||5 Year Jumbo CD|
|1.80%||$500||-||5 Year CD|
|1.45%||$500||-||4 Year CD|
|1.20%||$500||-||3 Year CD|
|1.00%||$500||-||2 Year CD|
|0.80%||$500||-||18 Month CD|
|0.65%||$500||-||1 Year CD|
|0.50%||$500||-||6 Month CD|
|1.90%||$50k||-||5 Year Jumbo IRA (Traditional,Roth,CESA)|
|1.80%||$500||-||5 Year IRA (Traditional,Roth,CESA)|
|1.45%||$500||-||4 Year IRA (Traditional,Roth,CESA)|
|1.20%||$500||-||3 Year IRA (Traditional,Roth,CESA)|
|1.00%||$500||-||2 Year IRA (Traditional,Roth,CESA)|
|0.80%||$500||-||18 Month IRA (Traditional,Roth,CESA)|
|0.65%||$500||-||1 Year IRA (Traditional,Roth,CESA)|
|0.50%||$500||-||6 Month IRA (Traditional,Roth,CESA)|
|Astera Credit Union Locations|
|Branch Office||137 S Marketplace Blvd||Lansing, MI 48917|
|Branch Office||111 S Waverly Rd||Lansing, MI 48917|
|Branch Office||320 E Jolly Rd||Lansing, MI 48910|
|Branch Office||14049 Lindsey Pvt Ln||Dewitt, MI 48820|
|Branch Office||3062 S STATE RD||Ionia, MI 48846|
|Branch Office||10772 W CARSON CITY RD||GREENVILLE, MI 48838|
|Branch Office||5615 W SAGINAW HWY||LANSING, MI 48917|