Capital One Direct Banking is no longer doing business under that name because it has been merged or acquired. See the successor institution Capital One 360.
I had an account with Chevy Chase Bank in the DC area (now bought out by Capital One) and was happy with them for many years.
I switched to a Capital One Direct Banking checking account when I moved out of the area, thanks to their very good 1% interest rate. I now also have a Costco InterestPlus savings account (current rate is 1.25%).
Things I like:
No fees, and $10/month of other banks' ATM fees refunded 50 free paper checks Online bill pay is convenient and easy, and you can have them mail paper checks for free (I do this for rent payments) Prompt online customer service (I hate talking on the phone, so I prefer to do things electronically) Mailed-in deposits get deposited quickly *Instantaneous* online transfers between checkings and savings accounts (the new balances get reflected immediately on the website and at ATMs) Handles external transfers to other banks and investment accounts well Annoyances:
The online "account alerts" which are supposed to email you when you get deposits/withdrawals/etc. are almost useless... they're unreliable and sometimes take days to go through. A separate login is required for Capital One credit cards The website only allows you to download transactions in 30-day chunks, which is maddening and should be easy to fix. One feature I really want to see is remote check deposit via smartphone or scanner, so I don't have to keep mailing checks in. I'm almost tempted to switch to another bank just for this feature. Capital One, are you listening???
Was pretty satisfied with them until I needed to transfer some funds to my own account to complete a contract. I stressed the importance of the transaction and was assured the transfer would be complete in their normal timeframe, by 7PM eastern the next day. After submitting the request at 2PM on Monday, I called twice the next day to make sure everything was ok and was assured that it was. I then got a call to confirm the transaction at 4:10 eastern and was subsequently told that it was after the cutoff and all the wire specialists went home. I asked about the guarantee to get the funds the next day and got random responses. Banks are not known for customer service, but this was by far the worst experiance ever. I could only get general statements the entire time until it was too late. Buyer beware.
I opened an online savings account. The minimum initial deposit was $5,000 so I transferred that much in as a test. My balance was $0 until the third day at which time my account disappeared! Fortunately I had a written note of my account number and made a frantic call to customer service to recover the account.
When it came back online my balance was negative $5,000. This is a savings account, not a credit card.
Two bank errors in one day. That was enough for me. If you're looking for a good online checking and/or savings account, try USAA.
This is the first pathetic online banking service I have ever experienced. They have system glitch in the direct banking website on the 'transfer' tab and' manage non capital one account' section. Once you go there you get stuck on the web site ,can't go anywhere from there ... not even 'log out' , you have to close the window explicitly.
Called capital one to report the web site glitch and in return I have to spend 2 hrs on call and explain same problem to 3 reps, one supervisor and 1 direct banking specialist, not to mention the overall waiting when phone transferred from one person to another was about 30-40 min, worst was giving social, date of birth, address to each of them even though I was on same call and explain the problem from start to fisnish again and again.
Troubleshoot someway for each rep, do same things over and over because it's the protocol and they won't move forward until I do that. I rebooted my computer 2 times per their request, every time deleted cookies, off line content for each rep
Fianlly last specialist had me do all of the trouble shooting and re-enrolled me (created new app all over again) . He told me that if problem occurs on new profile they will make a note of error and someone will look at it . OK I trusted this person and followed all his direction and problem still persists and then he said he is not the correct person to resolve this type of issue then he transferred me to one more direct banking person and same questions again but by this time I was done with them so I simply told him that I want to close the account with them. Now I have to wait for my money because it’s on hold (that means they have invested it somewhere and making earnings out of it and here I am getting frustrated with non technical reps, supervisors and specalists)
It was the worst experience .. I went to Capital one because of Costco, Costco always provided best to their customers and with that reputation and trust I opened account with capital one but they are not the best when it comes to resolve the problems.
This was my fist and last interaction with capital one. High interest they are giving is on your money and using your money to invest and in return you get worst customer service and technical help. Don’t make sense
Those who are users of direct banking make sure their website is working the way it should and giving you the protection and security of online banking.
We do not have health information for Capital One Direct Banking, because it is no longer an operational bank.
Sorry, we do not have rate data for Capital One Direct Banking
Sorry, but we do not have location data for Capital One Direct Banking. Its headquarters is located at 4851 Cox Road - Glen Allen, VA 23060