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866-871-7932
4851 Cox Road
Glen Allen, VA 23060

Capital One Direct Banking is no longer doing business under that name because it has been merged or acquired. See the successor institution Capital One 360.

Related Posts


12/8/10 - Capital One Interestplus Online Savings Rate Cut (Both Regular And Costco)
11/23/10 - Capital One Rewards Checking $175 Bonus - YMMV
10/29/10 - Comparing the Online Savings Accounts from the Major Credit Card Companies
10/27/10 - Capital One Cuts Interestplus Online Savings Account Rates
10/23/10 - COSTCO Members 1.40% At Capital One Online Savings
10/11/10 - Capital One's $200 Free Reward Checking Bonus - YMMV
10/7/10 - Capital One's InterestPlus Online Savings Account Changes
8/30/10 - Capital One's Conversion Of Chevy Chase Bank
8/25/10 - Capital One Direct's New Interest Online Checking
5/30/10 - Capital One Direct Banking Review
4/15/10 - Another Rate Hike at Capital One Direct
4/8/10 - Capital One Direct Raises Savings and Money Market Rates
4/7/10 - CapitalOne InterestPlus Savings $50 Bonus - YMMV
3/13/10 - Capital One Direct Cuts Savings and Money Market Rates
2/9/10 - Chevy Chase Bank $200 Checking/DD Bonus - Capital One Cardholders - DC Area Only [FW]
1/9/10 - Capital One's $300 Checking Account Bonus - YMMV and Local Only
1/8/10 - Capital One Has A New 10% Quarterly Bonus If You Maintain $15
11/8/09 - Capital One's New InterestPlus Online Savings Account - Available Nationwide
10/8/09 - Capital One Update: New $50 Bonus, Faster Incoming ACH Transfers, CD Rates Up
9/27/09 - Capital One's SmartCents - Comparison to Bank of America's KTC and Other Savings Programs
7/19/09 - Capital One's New InterestPlus Online Savings Account for Costco Members
5/7/09 - $200 Capital One Checking Bonus in CT, LA, NY, NJ & TX - YMMV
3/22/09 - $50 New Account Bonus at Capital One Direct Banking - Nationally Available
2/5/09 - 4.00% 4-Year CD at Capital One Direct - Nationally Available
11/14/08 - 5.20% 60-Month CD at Capital One Direct Banking
11/9/08 - 5.25% 60-Month / 4.50% 24-Month CD at Capital One Branches
10/6/08 - $50 Bonus for Opening a Capital One Online Savings Account
7/27/08 - Update on Capital One's Brick-and-Mortar Promotions in Texas and New York
7/15/08 - Capital One CD and Money Market Promotions in Texas
7/14/08 - Capital One Savings Account and CD Review for Costco Members
5/16/08 - Review of Capital One's Online Savings Account
4/9/08 - Capital One Raises Long Term CD Rates to as High as 5.50%
2/26/08 - Superior Savings is Becoming Capital One Bank
2/22/08 - More Falling Savings Account Rates - Big Drop at OneUnited
1/29/08 - Capital One's 4.00% 12-month Checking Account Deal in Central Texas Ends Thursday
1/22/08 - CD Rates Falling Quickly - Best Options for Locking in CD Rates
1/9/08 - More Savings Account Rate Cuts - UFB Direct, Capital One
11/7/07 - Another Round of Falling Rates: CitiBank, Cap One, WaMu, iGoBanking, ...
10/18/07 - More Falling Yields at Online Savings Accounts: Capital One, AmTrustDirect, Zions
9/23/07 - Capital One's New Rewards Money Market Account
9/23/07 - 5% Checking Account Guaranteed for One Year Continues at Capital One in Central Texas
8/1/07 - Capital One Increases Rates on its Online Money Market Accounts
7/16/07 - Capital One $50 Bonus for its Cash Back Credit Card
4/19/07 - 5% Free Checking Account Promotion at Capital One in Texas
3/18/07 - Capital One's New Costco Money Market Promotion
1/18/07 - Capital One Bumps Up Rates on Money Market Accounts

Reviews (35)

Almost Perfect, But Needs Remote Deposit And Easier Transaction Download

I had an account with Chevy Chase Bank in the DC area (now bought out by Capital One) and was happy with them for many years.

I switched to a Capital One Direct Banking checking account when I moved out of the area, thanks to their very good 1% interest rate.  I now also have a Costco InterestPlus savings account (current rate is 1.25%).

Things I like:
No fees, and $10/month of other banks' ATM fees refunded 50 free paper checks Online bill pay is convenient and easy, and you can have them mail paper checks for free (I do this for rent payments) Prompt online customer service (I hate talking on the phone, so I prefer to do things electronically) Mailed-in deposits get deposited quickly *Instantaneous* online transfers between checkings and savings accounts (the new balances get reflected immediately on the website and at ATMs) Handles external transfers to other banks and investment accounts well Annoyances:
The online "account alerts" which are supposed to email you when you get deposits/withdrawals/etc. are almost useless... they're unreliable and sometimes take days to go through. A separate login is required for Capital One credit cards The website only allows you to download transactions in 30-day chunks, which is maddening and should be easy to fix. One feature I really want to see is remote check deposit via smartphone or scanner, so I don't have to keep mailing checks in.  I'm almost tempted to switch to another bank just for this feature.  Capital One, are you listening???

Interest Rates Were Good, But Don't Try And Get Your Money Back...

Was pretty satisfied with them until I needed to transfer some funds to my own account to complete a contract.  I stressed the importance of the transaction and was assured the transfer would be complete in their normal timeframe, by 7PM eastern the next day.  After submitting the request at 2PM on Monday, I called twice the next day to make sure everything was ok and was assured that it was.  I then got a call to confirm the transaction at 4:10 eastern and was subsequently told that it was after the cutoff and all the wire specialists went home.  I asked about the guarantee to get the funds the next day and got random responses.  Banks are not known for customer service, but this was by far the worst experiance ever.  I could only get general statements the entire time until it was too late.  Buyer beware. 

Can't Keep Track Of Deposited Funds

I opened an online savings account. The minimum initial deposit was $5,000 so I transferred that much in as a test. My balance was $0 until the third day at which time my account disappeared! Fortunately I had a written note of my account number and made a frantic call to customer service to recover the account.

When it came back online my balance was negative $5,000. This is a savings account, not a credit card.

Two bank errors in one day. That was enough for me. If you're looking for a good online checking and/or savings account, try USAA.

Capital One Direct Banking - Not A Good Experince!

This is the first pathetic online banking service I have ever experienced. They have system glitch in the direct banking website on the 'transfer'  tab and' manage non capital one account' section. Once you go there you get stuck on the web site ,can't go anywhere from there ... not even 'log out' , you have to close the window explicitly.

Called capital one to report the web site glitch and in return I have to spend 2 hrs on call and explain same problem to 3 reps, one supervisor and 1 direct banking specialist, not to mention the overall waiting when phone transferred from one person to another was about 30-40 min, worst was giving social, date of birth, address to each of them even though I was on same call and explain the problem from start to fisnish again and again.

Troubleshoot someway for each rep, do same things over and over because it's the protocol and they won't move forward until I do that. I rebooted my computer 2 times per their request, every time deleted cookies, off line content for each rep

Fianlly last specialist had me do all of the trouble shooting and re-enrolled me (created new app all over again) . He told me that if problem occurs on new profile they  will make a note of error and someone will look at it . OK I trusted this person and followed all his direction and problem still persists and then he said he is not the correct person to resolve this type of issue then he transferred me to one more direct banking person and same questions again  but by this time I was done with them so I simply told him that I want to close the account with them. Now I have to wait for my money because it’s on hold (that means they have invested it somewhere and making earnings out of it and here I am getting frustrated with non technical reps, supervisors and specalists)

It was the worst experience .. I went to Capital one because of Costco, Costco always provided best to their customers and with that reputation and trust I opened account with capital one but they are not the best when it comes to resolve the problems.

This was my fist and last interaction with capital one. High interest they are giving is on your money and using your money to invest and in return you get worst customer service and technical help. Don’t make sense

Those who are users of direct banking make sure their website is working the way it should and giving you the protection and security of online banking.

 

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Health

We do not have health information for Capital One Direct Banking, because it is no longer an operational bank.

Rates

Sorry, we do not have rate data for Capital One Direct Banking

Locations

Sorry, but we do not have location data for Capital One Direct Banking. Its headquarters is located at 4851 Cox Road - Glen Allen, VA 23060