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Overview / Commentary
620 Chestnut Street
Conway, AR 72032

Centennial Bank is headquartered in Conway and is the 2nd largest bank in the state of Arkansas. It is also the 143rd largest bank in the nation. It was established in 1903 and as of March of 2014, it had grown to 1,362 employees at 153 locations. Centennial Bank has a A+ health rating.

Reviews (4)

Stole My Money

Opened a $200 free business checking. Didn't use the account. Got a letter saying the account was going dormant and would be subject to fees if I didn't write a check. I called Centennial and was told I had 90 days to close the account. Two weeks later, I wrote a check for the entire amount and deposited it in another account. Centennial wouldn't let the check go through. I wrote them a letter, instructing them to close the account immediately and send me the balance. Last night I received a check for $26. Glad I didn't open a larger account with them.

Worst Bank Ever!

This bank took over my wonderful local bank six months ago. Within three months, they had cancelled my debit card twice because the account security had been breached and false transactions posted. They did not notify me either time. I found out when I was trying to buy items in stores and payment was rejected!

So I decided to change banks. I inactivated all my online bill payees at Centennial and set them up in my new bank.

At the end of the month, I got an e-mail from Centennial saying my mortgage payment had been attempted via online billpay and had been returned for NSF. I didn't think anything of it, since there were only 65 cents in the account at that point. I checked the online bill pay, and the payee was showing as inactive. However, six days later, I got ANOTHER notice saying the same thing! I logged in again and deleted the payment as well as confirming the payee was still showing as inactive. My husband called and told them what had happened. They insisted that it was not Centennial bill pay, but a "pull" ACH from the mortgage bank. I checked online with the mortgage bank and they did not show any ACH transactions or any payments from Centennial.

Then, six MORE days later, I got an e-mail from Centennial telling me that they had PAID my mortgage payment and dunning me for the amount of the payment! They are being very nasty and rude about this and insisting that it is not their fault. I have agreed to repay them once my mortgage banker shows the payment as credited to my next mortgage payment due, but they are harrassing me with anonymous e-mails instructing me to call their bill payment collections number, which then puts me on hold for a long time until I hang up.

Avoid this bank like the plague! They are shady and irresponsible

Customer Service

Overall, I have had great customer service from the employees and managers at Centennial Bank.  However, it only takes one bad experience to ruin it.  Sharon Shacklin at Centennial Bank on Camp Robinson is rude and unprofessional.  I spoke with customer care regarding overdraft fees, they couldn't explain it, so I went to the Rodney Parham location in Little Rock.  After 30 minutes of speaking with the manager and another employee there, they finally thought they figured it out.  They still seemed unsure, which made me unsure.  They were extremely nice and tried to help, but my questions were still not answered.  I was told to speak with the Regional Manager on Camp Robinson in north little rock, Sharon Shacklin.  She said several times, she just didn't know how I wasn't understanding.  She treated me as if I was ignorant.  True, I do not specialize in banking, however, after speaking with 3 other employees who could not understand it, I felt it was uncalled for.  I have been in customer service for 14 years, i have never felt so humiliated.  I only wanted to understand, instead, she kept sighing, rolling her eyes and wondering how I cant' understand, even though a branch manager, employee, and customer care employee didn't understand it.  I will never deal with her again.  I hope she does not treat her employees as she treats her customers.  My husband and I are talking about changing banks.  I am reserved however, because of the other courteous and friendly employees such as Ms. Marsha and May at Rodney parham, Ms Priscilla Skarda at Bowman and the other tellers and managers that I have dealt with.

My Account

Posted in error


Data for Q1 2014

Institution Health


Texas Ratio


The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 Centennial Bank had $97.99 million in non-current loans and owned real-estate with $955.08 million in equity and loan loss allowances on hand to cover it. This gives Centennial Bank a Texas Ratio of 10.26% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend


The Texas Ratio for Centennial Bank decreased dramatically from 19.08% as of March 31, 2013 to 10.26% as of March 31, 2014, resulting in a positive change of 46.22%.This indicates that the balance sheet and financial strength for Centennial Bank has improved dramatically in recent periods.

Deposit Growth


In the past year, Centennial Bank has increased its total deposits by $1.87 billion, resulting in 53.65% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Centennial Bank has shown is excellent.



Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Centennial Bank has $6.78 billion in assets with $955.08 million in equity, resulting in a capitalization level of 14.09%, which is excellent.

Institution Statistics

FDIC Certificate #11241
Year Established1903
Primary RegulatorFED
Assets and Liabilities
Assets$6.78 billion
Loans$4.35 billion
Deposits$5.36 billion
Equity Capital$906.09 million
Loan Loss Allowance$48.99 million
Unbacked Noncurrent Loans$74.50 million
Real Estate Owned$23.49 million
Historic Data - March 2013
Assets$4.22 billion
Equity Capital$505.75 million
Loan Loss Allowance$45.94 million
Unbacked Noncurrent Loans$74.50 million
Real Estate Owned$18.86 million
Profit Margin - Quarterly
Net Interest Margin5.37%
Return on Assets1.66%
Return on Equity12.55%
Interest Income$82.15 million

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Centennial Bank has 108 locations. Click to view all Centennial Bank locations.