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Overview / Commentary
160 Newtown Rd
Virginia Beach, VA 23462-2401

Chartway Federal Credit Union is a full service credit union that offers a range of personal and business banking options to its members. Since its inception it has broadened its field of membership significantly and is now one of the largest credit unions in the country.

All of Chartway’s checking accounts come with a Visa Debit Card, access to the Co-Op ATM network, online banking, and an account protection program. Its saving and money market accounts offer quarterly dividend payments on interest and have minimum balance requirements.

Chartway Federal Credit Union online banking offers members the ability to perform account management tasks like fund transfers, Bill Pay, and check copy viewing. It also features a mobile app that enables remote check deposit as well as the other online banking functions.

Chartway FCU was founded in 1959 as NorVA N.A.S. Federal Credit Union before changing to its current name in 1996. It is headquartered in Virginia Beach, Virginia, and operates through multiple branch locations across several states.

Field of Membership Restrictions

Membership is open to those who live, work, worship or go to school in a defined geographic area served by the credit union's branches. You can also be eligible if someone in your family is currently a Chartway member. And if you or your immediate family member works for one of the 750 companies who have chosen to offer Chartway’s credit union benefits to their employees, you also qualify. Furthermore, you can be eligible for membership by becoming a friend of the We Promise Foundation with a one-time $10.00 donation. Chartway membership requires a $5 minimum deposit into the Prime Share savings account. - See Details

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Chartway Federal Credit Union Customer Service

Twenty plus year member.  Have had very bad luck / circumstances with this Credit Union.  Very hard to get a human on the phone, and when you do, takes an enormous amount of time to resolve issue.   Recently, took 16 days to restore e account access.  Then billpay went haywire.  I had to go into main office, situation still not resolved to my satisfaction.   I am leaving Chartway once I get twenty plus years worth of autopays and direct deposits shifted to another Credit Union.

Horrible Experience With This Bank!

My son has a car loan thru Chartway and he has some trouble with the payments ( long story) and his car was repo'ed . After contacting Chartway customer service and doing a online chat i wanted to find out what was due so i could get the car back from repossession. I didnt want the pay-off amount i wanted to know what was due currently to get the loan up to date and what fees were included. I had to contact Chartway for 2 DAYS to get the correct answer. I  spoke to the ladies in collections who were rude, over talked you on the phone, interrupted  you and  I was hung up on. After that unprofessional and inexcuseable behavior from these " ladies" i contacted the manager- "Al" . He called me back and was rude and unprofessional and argumentative with me on the phone. I did get the amt I requested after 2 days of going back and forth with the people in the collections dept. They are rude and unprofessional people that work for this company and i would like to think that not all of them are like this. I did get my son's car back but i am not sure if i will do business with them again after the way i was treated and talked to.

Great Credit Union. Needs More Locations.

I have been with Chartway Federal Credit Union since I was in high school. I have nothing but good things to say about them because I have had no problems with them. Since they are a relatively not well known bank nationwide I feel that I get more attention from them. Their customer service is top of the line and they solve any problems or questions I have promptly. If I had to say one negative thing about them it would be that they don't have a lot of branches outside the Hampton Roads area. I recently moved to Richmond, VA for graduate school and there is no Chartway branch in this area so whenever I need money from an ATM I always get charged .75 cents. I know it is not much, but I would of liked to go to a specific Chartway ATM and pull out money. Other than that bump in the road, I will probably stick with Chartway for many more years to come.

Awful Business!

Don't do business with these people. My boyfriend served 6 years in the Navy and just got out this May. He finally landed himself a job last week and finally started getting back on his feet after a lot of financial issues. While he was overseas from March to late April, he had someone as his power of attorney to pay his bills while he was unable to. He gave Chartway the paperwork concerning that before he went out to sea, and the person he had appointed as his power of attorney did not pay his bills as she was supposed to. The bank repossessed his car last night with NO warning, but insisted they tried contacting him, which was a blatant lie. He now has no car to get to work with, and they want $2200 from him to get his car back and $873 for the cost of the tow. He explained about the power of attorney not paying his bills and that they should have that paperwork, and they denied ever having any record of the paperwork, which is another lie. They also did not care to work with him despite him just being able to find a job. The woman he dealt with was very rude and coarse with him and gave him a very hard time. Meanwhile he deals with mild PTSD and is just trying to get his life on track. This bank doesn't care about veterans, they care about money. DO NOT BANK WITH THESE MONSTERS.



Data for Q1 2014

Institution Health


Texas Ratio


The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 Chartway Federal Credit Union had $20.01 million in non-current loans and owned real-estate with $165.79 million in equity and loan loss allowances on hand to cover it. This gives Chartway Federal Credit Union a Texas Ratio of 12.07% which is above average. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend


The Texas Ratio for Chartway Federal Credit Union decreased slightly from 16.67% as of March 31, 2013 to 12.07% as of March 31, 2014, resulting in a positive change of 27.59%.This indicates that the balance sheet and financial strength for Chartway Federal Credit Union has improved slightly in recent periods.

Deposit Growth


In the past year, Chartway Federal Credit Union has increased its total deposits by $34.88 million, resulting in 1.97% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Chartway Federal Credit Union has shown is above average.



Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Chartway Federal Credit Union has $1.98 billion in assets with $165.79 million in equity, resulting in a capitalization level of 8.39%, which is average.

Institution Statistics

NCUA #13242
Year Chartered1959
Primary Regulator
Assets and Liabilities
Assets$1.98 billion
Loans$1.18 billion
Deposits$1.81 billion
Equity Capital$149.60 million
Loan Loss Allowance$16.19 million
Unbacked Noncurrent Loans$15.50 million
Real Estate Owned$4.51 million
Historic Data - March 2013
Assets$1.95 billion
Equity Capital$143.25 million
Loan Loss Allowance$14.45 million
Unbacked Noncurrent Loans$15.50 million
Real Estate Owned$5.35 million
Profit Margin - Quarterly
Net Interest Margin0.95%
Return on Assets0.24%
Return on Equity3.19%
Interest Income$14.14 million

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Chartway Federal Credit Union Savings Account Rates

0.40%$100-IRA Share
0.40%$100-Roth IRA Share
0.40%$100-CESA Share
0.15%$100-Prime Share
0.05%$100-Custom Share
0.05%$100-Business Prime Share

Chartway Federal Credit Union Money Market Rates

0.40%$50k-Money Market

Chartway Federal Credit Union Checking Account Rates

0.20%$2,500-Premium Value Checking
0.15%$1,500-Interest Plus Checking

Chartway Federal Credit Union CD Rates

1.51%$90k-60-71 Month CD
1.51%$90k-60-71 Month Youth CD
1.26%$10k-24-35 Month CD
1.26%$10k-36-47 Month CD
1.26%$90k-18-23 Month CD
1.26%$10k-48-59 Month CD
1.26%$90k-18-23 Month Youth CD
1.26%$10k-24-35 Month Youth CD
1.26%$10k-36-47 Month Youth CD
1.26%$10k-48-59 Month Youth CD
1.00%$90k-12-17 Month CD
1.00%$90k-12-17 Month Youth CD
0.80%$90k-6-11 Month CD
0.80%$90k-6-11 Month Youth CD
0.45%$10k-12 Month No Penalty CD
0.45%$10k-12 Month No Penalty Youth CD

Chartway Federal Credit Union IRA Rates

1.51%$90k-60-71 Month IRA
1.26%$10k-24-35 Month IRA
1.26%$10k-36-47 Month IRA
1.26%$90k-18-23 Month IRA
1.26%$10k-48-59 Month IRA
1.00%$90k-12-17 Month IRA
0.80%$90k-6-11 Month IRA

Chartway Federal Credit Union has 61 locations. Click to view all Chartway Federal Credit Union locations.