Greenwood Credit Union

Terrible Customer Service And Banking Practices All Around
- jess2012 - Monday, August 20, 2012 - 2:29 PM

I have my current car loan through Greenwood and I've had nothing but trouble with them.  There was a banking error or their part, that went unoticed for over three months.  My orginial account info was factored incorrectly.  When it was finally noticed on their end, I was informed I had to pay the back-due amount and I had to do so immediately.  I was then informed the Credit Bureau had to be notified of my "lack of payment" beyond thirty days.  Again, this was completely an error on their part, and yet, my credit score was affected!

As far as their Customer Services skills, they leave must to be desired.  I've worked in Customer Service my entire life, and therefore, I understand it can be difficult to deal with upset customers.  During one of my phone conversations, I was spoken to in a condesending tone and was passed along from one person to the next.  A second conversation, on a different day, I returned a missed phone call to the bank.  Upon informing them I was returning a missed phone call I was given all of my current account information.  NOT once did they varify any account information!!!  I was given account balances, amount due on my auto loan and past payment history.  They didn't ask for so much as how to spell my last name before providing all of my account information and details, including acount number!!!  Last I checked, there was a serious fraud problem in this country, perhaps, they should be a little more diligant with verifying information. 

Finally, as if they haven't already been difficult enough, I requested that I be sent paper copies of all statements via the mail.  This was done directly after my first negative encounter, where I was informed to pay up for their mistakes.  It has been three months and yet, not a single bank statement has come in the mail.  But I recieve their newsletters, so I'm sure they have the correct contact information!!  When I requested this a second time, I was informed I could do online banking.  I informed them, I understood, and would still like paper statements instead of online.  Again, nothing has come in from Greenwood!! 

I would not advise anyone to do business with Greenwood until they change their banking and customer service practices!!