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808-534-4300
1226 College Walk
Honolulu, HI 96817

HawaiiUSA Federal Credit Union is headquartered in Honolulu and is the largest credit union in the state of Hawaii. It is also the 140th largest credit union in the nation. It was established in 1936 and as of March of 2014, it had grown to 313 employees and 123,813 members. HawaiiUSA Federal Credit Union's savings rates are 2X the national average, and it has a A health rating.

Field of Membership Restrictions

You may be eligible for membership with HawaiiUSA Federal Credit Union if: (1) you are in the field of education, including employees, retirees, students and their parents of a majority of Oahu & Maui schools (Pre-school through 12th grade); (2) if you are affiliated with any of the Select Employee Groups (SEGs); or (3) if your immediate family member is a member of HawaiiUSA Federal Credit Union. Businesses and organizations that wish to join HawaiiUSA must be approved as a Select Employee Group (SEG) prior to the opening of an account. There are certain eligibility requirements that must be met. A $5.00 minimum deposit in a share account is required to obtain and maintain membership. - See Details

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Reviews (1)

Very Poor Customer Service

I think the employees are not happy at their jobs because they have zero customer service skills. When I asked to speak with a manager, the response I received was "We don't have any managers right now, just supervisors." Huh?!?!?! In my experience, when someone asks to speak with a manager, they want to speak with anyone with more authority than the customer service person who answered the phone. Don't quibble about titles.

When I am complaining, don't ask "How is this our fault?", ask "How can I help to make this right?" Don't tell me: "you can either come in or go to our website and complete dispute forms." Tell me: "let's find out where the problem is" or "let me look into this and give you a call back." Yes, the customer isn't always right, but with the right customer service attitude, you will keep your members instead of shoving them out the door/off the phone!



Health

Data for Q1 2014

Institution Health

A

Texas Ratio

GRADE:
A+

The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 HawaiiUSA Federal Credit Union had $2.3 million in non-current loans and owned real-estate with $159.58 million in equity and loan loss allowances on hand to cover it. This gives HawaiiUSA Federal Credit Union a Texas Ratio of 1.44% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend

GRADE:
C+

The Texas Ratio for HawaiiUSA Federal Credit Union experienced no significant changes from 1.32% as of March 31, 2013 to 1.44% as of March 31, 2014, resulting in a negative change of 9.17%. This indicates that the balance sheet and financial strength for HawaiiUSA Federal Credit Union has had no significant changes in recent periods.

Deposit Growth

GRADE:
B+

In the past year, HawaiiUSA Federal Credit Union has increased its total deposits by $29.41 million, resulting in 2.46% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth HawaiiUSA Federal Credit Union has shown is above average.

Capitalization

GRADE:
A

Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. HawaiiUSA Federal Credit Union has $1.39 billion in assets with $159.58 million in equity, resulting in a capitalization level of 11.50%, which is excellent.

Institution Statistics

Overall
NCUA #1815
Year Chartered1936
Employees313
Primary Regulator
Assets and Liabilities
Assets$1.39 billion
Loans$511.26 million
Deposits$1.22 billion
Equity Capital$143.92 million
Loan Loss Allowance$15.66 million
Unbacked Noncurrent Loans$2.30 million
Real Estate Owned$0
Historic Data - March 2013
Assets$1.36 billion
Equity Capital$140.20 million
Loan Loss Allowance$16.54 million
Unbacked Noncurrent Loans$2.30 million
Real Estate Owned$0
Profit Margin - Quarterly
Net Interest Margin1.25%
Return on Assets0.74%
Return on Equity7.13%
Interest Income$9.15 million
Rates

Always verify rates and promotions with the bank or credit union. We are not HawaiiUSA Federal Credit Union, we are a rate comparison website and can not provide official rates or promotions.

HawaiiUSA Federal Credit Union Savings Account Rates

DetailsAPYMINMAXPRODUCT
1.05%$10k-Health Savings Account
0.40%-$5kChristmas Share
0.20%$35k-Super Share Account
0.20%$35k-Business Super Share Account
0.10%--Share Savings
0.10%--Roth IRA Share
0.10%--IRA Share
0.10%--Business Share Savings
0.10%$25-Secondary Shares
0.10%$25-Safari Club
0.10%$25-Jump Start

HawaiiUSA Federal Credit Union Money Market Rates

DetailsAPYMINMAXPRODUCT
0.50%$1m-Business Money Market Account
0.30%$100k-Premium Money Market Account

HawaiiUSA Federal Credit Union Checking Account Rates

DetailsAPYMINMAXPRODUCT
0.85%-$10keLife Checking - Qualifying
0.05%$1k-SuperDraft Checking
0.01%--eLife Checking - Non Qualifying

HawaiiUSA Federal Credit Union CD Rates

DetailsAPYMINMAXPRODUCT
0.50%$2,500-24 Month Member Advantage Share Certificate
0.50%$2,500-Business 2 Year Share Certificate
0.45%$500-3 Year Share Certificate
0.45%$500-5 Year Share Certificate
0.45%$500-Business 3 Year Share Certificate
0.45%$500-Business 5 Year Share Certificate
0.40%$25k-18 Month Income Share Certificate
0.40%$100k-1 Year Jumbo Share Certificate
0.40%$100k-Business 1 Year Jumbo Share Certificate
0.40%$25k-Business 18 Month Income Share Certificate
0.35%$500-1 Year Share Certificate
0.35%$500-18 Month Share Certificate
0.35%$500-Business 1 Year Share Certificate
0.35%$500-Business 18 Month Share Certificate
0.25%$100k-6 Month Jumbo Share Certificate
0.25%$100k-Business 6 Month Jumbo Share Certificate
0.20%$500-6 Month Share Certificate
0.20%$500-Business 6 Month Share Certificate
0.15%$100k-60 - 89 Day Jumbo Share Certificate
0.15%$100k-Business 60 - 89 Day Jumbo Share Certificate
Locations

HawaiiUSA Federal Credit Union has 13 locations. Click to view all HawaiiUSA Federal Credit Union locations.