HawaiiUSA Federal Credit Union is headquartered in Honolulu and is the largest credit union in the state of Hawaii. It is also the 134th largest credit union in the nation. It was established in 1936 and as of September of 2013, it had grown to 313 employees and 123,833 members. HawaiiUSA Federal Credit Union's savings rates are 2X the national average, and it boasts a A+ health rating.
You may be eligible for membership with HawaiiUSA Federal Credit Union if: (1) you are in the field of education, including employees, retirees, students and their parents of a majority of Oahu & Maui schools (Pre-school through 12th grade); (2) if you are affiliated with any of the Select Employee Groups (SEGs); or (3) if your immediate family member is a member of HawaiiUSA Federal Credit Union. Businesses and organizations that wish to join HawaiiUSA must be approved as a Select Employee Group (SEG) prior to the opening of an account. There are certain eligibility requirements that must be met. A $5.00 minimum deposit in a share account is required to obtain and maintain membership. - See Details
I think the employees are not happy at their jobs because they have zero customer service skills. When I asked to speak with a manager, the response I received was "We don't have any managers right now, just supervisors." Huh?!?!?! In my experience, when someone asks to speak with a manager, they want to speak with anyone with more authority than the customer service person who answered the phone. Don't quibble about titles.
When I am complaining, don't ask "How is this our fault?", ask "How can I help to make this right?" Don't tell me: "you can either come in or go to our website and complete dispute forms." Tell me: "let's find out where the problem is" or "let me look into this and give you a call back." Yes, the customer isn't always right, but with the right customer service attitude, you will keep your members instead of shoving them out the door/off the phone!
The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of September 30, 2013 HawaiiUSA Federal Credit Union had $2.79 million in non-current loans and owned real-estate with $155.13 million in equity and loan loss allowances on hand to cover it. This gives HawaiiUSA Federal Credit Union a Texas Ratio of 1.80% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
The Texas Ratio for HawaiiUSA Federal Credit Union decreased dramatically from 3.15% as of September 30, 2012 to 1.80% as of September 30, 2013, resulting in a positive change of 43.01%.This indicates that the balance sheet and financial strength for HawaiiUSA Federal Credit Union has improved dramatically in recent periods.
In the past year, HawaiiUSA Federal Credit Union has increased its total deposits by $36.06 million, resulting in 3.11% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth HawaiiUSA Federal Credit Union has shown is excellent.
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. HawaiiUSA Federal Credit Union has $1.35 billion in assets with $155.13 million in equity, resulting in a capitalization level of 11.45%, which is excellent.
|Assets and Liabilities|
|Equity Capital||$137.58 million|
|Loan Loss Allowance||$17.55 million|
|Unbacked Noncurrent Loans||$2.79 million|
|Real Estate Owned||$0|
|Historic Data - September 2012|
|Equity Capital||$135.59 million|
|Loan Loss Allowance||$17.79 million|
|Unbacked Noncurrent Loans||$2.79 million|
|Real Estate Owned||$1.02 million|
|Profit Margin - Quarterly|
|Net Interest Margin||3.78%|
|Return on Assets||0.67%|
|Return on Equity||6.58%|
|Interest Income||$26.32 million|
Always verify rates and promotions with the bank or credit union. We are not HawaiiUSA Federal Credit Union, we are a rate comparison website and can not provide official rates or promotions.
|1.05%||$10k||-||Health Savings Account|
|0.20%||$35k||-||Super Share Account|
|0.20%||$35k||-||Business Super Share Account|
|0.10%||-||-||Roth IRA Share|
|0.10%||-||-||Business Share Savings|
|0.50%||$1m||-||Business Money Market Account|
|0.30%||$100k||-||Premium Money Market Account|
|0.50%||$2,500||-||24 Month Member Advantage Share Certificate|
|0.50%||$2,500||-||Business 2 Year Share Certificate|
|0.45%||$500||-||3 Year Share Certificate|
|0.45%||$500||-||5 Year Share Certificate|
|0.45%||$500||-||Business 3 Year Share Certificate|
|0.45%||$500||-||Business 5 Year Share Certificate|
|0.40%||$25k||-||18 Month Income Share Certificate|
|0.40%||$100k||-||1 Year Jumbo Share Certificate|
|0.40%||$100k||-||Business 1 Year Jumbo Share Certificate|
|0.40%||$25k||-||Business 18 Month Income Share Certificate|
|0.35%||$500||-||1 Year Share Certificate|
|0.35%||$500||-||18 Month Share Certificate|
|0.35%||$500||-||Business 1 Year Share Certificate|
|0.35%||$500||-||Business 18 Month Share Certificate|
|0.25%||$100k||-||Business 6 Month Jumbo Share Certificate|
|0.20%||$500||-||6 Month Share Certificate|
|0.20%||$500||-||Business 6 Month Share Certificate|
|0.15%||$100k||-||60 - 89 Day Jumbo Share Certificate|
|0.15%||$100k||-||6 Month Jumbo Share Certificate|
|0.15%||$100k||-||Business 60 - 89 Day Jumbo Share Certificate|
|0.90%||$500||-||5 Year IRA Share Certificate|
|0.90%||$500||-||5 Year Roth IRA Certificate|
|0.65%||$500||-||3 Year IRA Share Certificate|
|0.65%||$500||-||3 Year Roth IRA Certificate|
|0.35%||$500||-||1 Year IRA Share Certificate|
|0.35%||$500||-||1 Year Roth IRA Certificate|