Heritage Family Federal Credit Union is headquartered in Rutland and is the 4th largest credit union in the state of Vermont. It is also the 541st largest credit union in the nation. It was established in 1956 and as of March of 2025, it had grown to 193 employees and 54,044 members at 10 locations. Heritage Family Federal Credit Union's money market rates are 5X the national average, and it has an A health rating.
Field of Membership Restrictions
Membership to Heritage Family Federal Credit Union is open to those who live, work, worship, attend school, volunteer, or regularly do business in the Vermont counties of Addison, Bennington, Rutland, Windham, or Windsor; the New Hampshire counties of Cheshire, Hillsborough, Merrimack, Rockingham, or Sullivan; the New York counties of Rensselaer or Washington; or the Massachusetts counties of Berkshire or Franklin.
See current membership details
Do Not Bank Here... Ever
There are so many reason to stay away. Over the past 5 years these are my experiences: When withdrawing money you will be asked what it is to be used for. When trying to make a wire transfer you will be grilled with questions, insulated that you are either dishonest or a gullible victim of fraud, demanded to provide more and more information and wire will be delayed or flat out refused. When your business account needs to make a card transaction over $2500 you will sit on the phone for 20min to get it authorized- this occurs multiple times a week in many industries. Your card will be turned off or a purchase denied for little to no reason like making two purchases back to back. You cannot link to Venmo or make a transfer to crypto account. They do not offer medallion signature services.
Seriously, bank anywhere else and you will be better off.
Their Problem Is Their CEO, Matt
I'm fairly new to Vermont from Arizona and starting banking with HFCU which ended up being a big mistake! A few days ago, I went into their Allen Street branch to work with a banker to wire money to my Fidelity investment account. About an hour after the banker processed the wire, I got a call from her telling me that my wire had been cancelled and my money was "on hold" for 10 days. Being confused and frustrated, I had a phone conversation with the CEO, Matt. He was extremely arrogant and condescending and in his own words, he profiled me as a scammer. In my 63 years, I've never been in trouble with the law with the exception of a few traffic tickets. I went to VSECU and opened accounts there. they treated me like an important and valued customer. As soon as my money is available for withdraw, I will be closing my Heritage accounts and moving my money to VSECU. As is said, a fish rots from the head down. Such is the case with HFCU CEO, Matt who is the head. I actually feel sorry for the employees that have to work for such a vile man.
Data as of Q1 2025
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 24742 |
| Year Chartered | 1956 |
| Employees | 193 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.54% |
| Return on Equity - YTD | 5.63% |
| Annual Interest Income | $10.7MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2025vs Q1 2024 | $806.8MM$755.6MM |
| Loans | Q1 2025vs Q1 2024 | $564.3MM$528.4MM |
| Deposits | Q1 2025vs Q1 2024 | $680.2MM$623.6MM |
| Equity Capital | Q1 2025vs Q1 2024 | $75.7MM$60.8MM |
| Loan Loss Allowance | Q1 2025vs Q1 2024 | $7.1MM$5.6MM |
| Unbacked Noncurrent Loans | Q1 2025vs Q1 2024 | $2.9MM$2.6MM |
| Real Estate Owned | Q1 2025vs Q1 2024 | $96K$0 |