InTouch Credit Union is a large credit union headquartered in Plano, Texas, having been originally chartered in 1974. The credit has grown to serve tens of thousands of members located in all 50 states and in various countries all over the world.
ITCU offers depository and loan products and services to provide personal, business, and wealth management banking solutions to meet the needs of its members. On its personal depository banking side, the credit union makes a range of savings account products available, including youth savings, health savings, and money market and certificate accounts. Its certificate account offerings range in term lengths from 3 to 60 months and require a $1000 minimum to open. There is a range of checking account products available, among which are offerings that provide unlimited checks or accounts that are managed exclusively online.
InTouch Credit Union online banking provides 24-hour access to accounts for mobile banking, account management, and QuickBooks through its eBanking platform. The credit union also offers a variety of educational tools and webinars to help members understand products and services related to things like children’s and college students’ savings programs. ITCU’s website also features calculators to help members with budgeting and account rate comparison. The credit union issues loans to both businesses and individuals for vehicles, real estate, equipment, and credit cards.
InTouch Credit Union is a non-federal, state-chartered credit union and is insured by the NCUA. It operates branches in the physical vicinity of the city of Dallas, close to its headquarters.
Eligibility based on various employment, residence, familial and/or 'geographical proximity to branch' factors. - See Details
We have an account with these people and they recently changed the rules to the accounts by sending out a note in the mail.
They will begin charging for a LONG list of services, not previously charged for and the few optional ones can not be avoided unless you physically go into the bank to get it done.
What was once a good idea, has become a very expensive liability to me, and is now costing time and effort I don't have to go correct a change they decided to make.
If you do not have extra time and energy to babysit your bank, this is not the place for you, as it will not be easy for you to take care of on the phone or online (if you want to do anything online, you have to go into the office first as they do not provide your account number to you through statements or any other means beyond showing up in a branch)...
What a pain...
I am a 15 year customer of InTouch Credit Union, and I'm officially done with them. Their service has steadily decreased over the years and is now impersonal and often rude! They close branches left and right last year, including the only California branch (my branch) and several others in order to "cut expenses", and start charging fees for everything that doesn't already have one! And now as if everyone has forgotten their "need" to cut expenses, they're opening new branches like nothing ever happened!!I wonder how other customers of the California branch feel about that?! Or the (still unemployed) employees?!
The last straw happened the other day when I deposited a large check into my account. I've never written a bad check, and never had a hold on my account...until now. I was assured that there would be no hold "because of my account standing", so I paid several bills against those funds and thought nothing of it...until I discovered that there WAS a hold on the deposit and now I would also be forced to pay their new and improved (i.e., increased) fees when they were the ones who told me there was no hold!!!
Hmmm...lemme see. Used to be friendly and helpful...which has been replaced by indifference and rudeness. They used to have competitive prices and very few fees...like a credit union should...now they charge for everything. "Cutting expenses" but opening branches, and customer service that is uninformed and comparable to one of the big banks. Maybe they should change the name from Intouch Credit Union to B of A?! I'm outta there!!!
I am forced to use this credit union as part of a co-op service with an out-of-state credit union. I have been so upset for driving out of my way so many times when their ATM is out of service and it takes days on end to get it fixed. As of today February 20, 2013 their ATM has been out of service for at least five days. I spent 26 minutes on hold waiting to speak to a service agent to see if the ATM was fixed before driving out of my way to go there. The entire building is also surrounded by double speed bumps so if your car doesn't have at least an 8 inch clearance you can't even go into the parking lot. Be ready for whiplash! I also received a quote for a car loan that was twice the APR of our other credit union. The loan rep complained the entire time that she was supposed to be off work (it was 3pm), and that we were lucky she stayed for us while her boss was late getting back from lunch. This entire place is ridiculous!!! RUN. FAR. AWAY!!!!!
I have been with this credit union for about six years now, and it is so much better than my previous bank. The customer service at Intouch is excellent; employees attend to you as soon as you open the door. They are completely transparent with their customers. No hidden fees. The only thing that needs a little bit of improving is the online banking. I was helped by a very nice employee to sign up for home banking, but my password did not work when I got home. Overall, I give Intouch Credit Union a 5 out of 5.
The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 InTouch Credit Union had $1.54 million in non-current loans and owned real-estate with $66.39 million in equity and loan loss allowances on hand to cover it. This gives InTouch Credit Union a Texas Ratio of 2.32% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
The Texas Ratio for InTouch Credit Union experienced no significant changes from 2.16% as of March 31, 2013 to 2.32% as of March 31, 2014, resulting in a negative change of 7.39%. This indicates that the balance sheet and financial strength for InTouch Credit Union has had no significant changes in recent periods.
In the past year, InTouch Credit Union has increased its total deposits by $7.24 million, resulting in 1.09% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth InTouch Credit Union has shown is above average.
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. InTouch Credit Union has $817.27 million in assets with $66.39 million in equity, resulting in a capitalization level of 8.12%, which is average.
|Assets and Liabilities|
|Equity Capital||$62.14 million|
|Loan Loss Allowance||$4.25 million|
|Unbacked Noncurrent Loans||$1.54 million|
|Real Estate Owned||$0|
|Historic Data - March 2013|
|Equity Capital||$67.70 million|
|Loan Loss Allowance||$4.84 million|
|Unbacked Noncurrent Loans||$1.54 million|
|Real Estate Owned||$3,000|
|Profit Margin - Quarterly|
|Net Interest Margin||1.04%|
|Return on Assets||0.02%|
|Return on Equity||0.23%|
|Interest Income||$6.34 million|
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|0.15%||-||-||Youth/Young Adult Savings|
|0.15%||-||-||Roth IRA Savings|
|0.05%||-||$10k||Holiday Club Savings|
|0.05%||$25||-||Business Regular Savings|
|0.00%||-||-||Business Par Share Savings|
|0.10%||$1m||-||Money Fund Savings|
|0.10%||$1m||-||Business Money Fund|
|0.20%||$50k||-||Premium Business Checking|
|0.15%||$5k||-||Plus Business Checking|
|0.05%||-||-||Regular Business Checking|
|0.05%||$10k||-||Prime Tiers Checking|
|1.05%||$95k||-||60 Month Jumbo CD|
|1.05%||$95k||-||Business 60 Month Jumbo CD|
|1.00%||$1k||$95k||60 Month CD|
|1.00%||$1k||$95k||Business 60 Month CD|
|0.70%||$95k||-||48 Month Jumbo CD|
|0.70%||$95k||-||Business 48 Month Jumbo CD|
|0.65%||$1k||$95k||48 Month CD|
|0.65%||$1k||$95k||Business 48 Month CD|
|0.55%||$95k||-||36 Month Jumbo CD|
|0.55%||$95k||-||Business 36 Month Jumbo CD|
|0.50%||$1k||$95k||36 Month CD|
|0.50%||$1k||$95k||Business 36 Month CD|
|0.35%||$95k||-||24 Month Jumbo CD|
|0.35%||$95k||-||30 Month Jumbo CD|
|0.35%||$95k||-||Business 24 Month Jumbo CD|
|0.35%||$95k||-||Business 30 Month Jumbo CD|
|0.30%||$1k||$95k||24 Month CD|
|0.30%||$1k||$95k||30 Month CD|
|0.30%||$1k||$95k||Business 24 Month CD|
|0.30%||$1k||$95k||Business 30 Month CD|
|0.25%||$95k||-||12 Month Jumbo CD|
|0.25%||$95k||-||18 Month Jumbo CD|
|0.25%||$250||-||Youth/Young Adult 12-Month Certificate|
|0.25%||$95k||-||Business 12 Month Jumbo CD|
|0.25%||$95k||-||Business 18 Month Jumbo CD|
|0.20%||$1k||$95k||12 Month CD|
|0.20%||$1k||$95k||18 Month CD|
|0.20%||$1k||$95k||Business 12 Month CD|
|0.20%||$1k||$95k||Business 18 Month CD|
|0.10%||$95k||-||3 Month Jumbo CD|
|0.10%||$95k||-||6 Month Jumbo CD|
|0.10%||$95k||-||Business 3 Month Jumbo CD|
|0.10%||$95k||-||Business 6 Month Jumbo CD|
|0.05%||$1k||$95k||3 Month CD|
|0.05%||$1k||$95k||6 Month CD|
|0.05%||$1k||$95k||Business 3 Month CD|
|0.05%||$1k||$95k||Business 6 Month CD|
|1.05%||$95k||-||60 Month Jumbo IRA|
|1.00%||$1k||$95k||60 Month IRA|
|0.70%||$95k||-||48 Month Jumbo IRA|
|0.65%||$1k||$95k||48 Month IRA|
|0.55%||$95k||-||36 Month Jumbo IRA|
|0.50%||$1k||$95k||36 Month IRA|
|0.35%||$95k||-||24 Month Jumbo IRA|
|0.35%||$95k||-||30 Month Jumbo IRA|
|0.30%||$1k||$95k||24 Month IRA|
|0.30%||$1k||$95k||30 Month IRA|
|0.25%||$95k||-||12 Month Jumbo IRA|
|0.25%||$250||-||Youth/Young Adult 12-Month IRA Certificate|
|0.25%||$95k||-||18 Month Jumbo IRA|
|0.20%||$1k||$95k||12 Month IRA|
|0.20%||$1k||$95k||18 Month IRA|
|0.10%||$95k||-||3 Month Jumbo IRA|
|0.10%||$95k||-||6 Month Jumbo IRA|
|0.05%||$1k||$95k||3 Month IRA|
|0.05%||$1k||$95k||6 Month IRA|