LA Financial Credit Union

Bad Experience
- ajebukki - Friday, October 8, 2010 - 1:51 PM

This is an organization that treats her members like crap regardless of how long they have been with them.  This organization is not sympathetic to members that have fallen on hard times during this great recession that we are experiencing in the country.  Even though I am struggling to make some payment on a credit card I have with this organization, they still took me to court, obtained a jugment against me because the $250.00 monthly payment I was making was not enough, they want $400.00 isntead.  An employee called me and told me that he doesn't know me nor care about my personal situation, and he does not care if I am 3 months behind on my house payment.  This is not an organization anyone should have or set up a relationship with, especially when when you do not know what tomorrow might hold for you.  You may be able to make ends meet today, but tomorrow you loose means of living and if this happens to you, LA Financial will throw you out to the wolves and leave out ther to die.  LA FINANCIAL SUES PEOPLE THAT OWE THEM NO MATTER HOW LONG THEY HAVE BEEN A MEMBER, WHETHER THEY HAVE BEEN PAYING ON THE DEBT AND JUST TEMPORARILY ARE UNABLE TO. They do not work with their members or help them get through their fianncially difficulty.  Is this a credit union one should be doing business with?.  There are a lot of people who do not think so. Please think twice before establishing a relationship with them or you might be sorry forever like me.

2 Day Hold On A CASH Deposit
- myownmolly - Tuesday, September 25, 2012 - 9:43 PM

I deposited CASH into their machine in Pasadena and they held the funds for 2 days. There is a slot for cash deposits and a slot for check deposits. their lame excuse was that the machine can't tell if it is a cash or check deposit. Bull****, I say.

They have dinged me for $86 in NSF because I deposited CASH in another credit unions machine on a Sunday. They held my deposit until Wednesday.

They haven't heard the last of me. If you see someone outside the Pasadena branch with a picket sign, it will be me.

Don't Know About Car Loans, But Great Otherwise.
- Teufelwolf - Sunday, April 8, 2012 - 12:28 PM

I joined the Ban Transfer Movment in 2011 and dumped my accunts of BofA and Wells Fargo. I found the online account opening process to be easy. Even though I had a non-standard govt ID (passport) I was able to open my account.

The only hitch I found the initial funding process for ACH/EFT was confusing, and my initial depost was taken out twice, luckly I had just picked the min transfer amount.

Once the accounts where opened, everything has been smooth and well working. I have only had a few live interactions with bank employees, and they have always been friendly and helpful, even though the CU has gained a lot of new clients.

The CU website works great. The bill pay service works great, and it is full featured system that has many vendors already set-up for electronic transfers.

Even more impressive is that their mobile application for android actually works, and works well, even on my no-brand chinese made android tablet.

Other pro's: No acct fees, no limits on check writing/withdrawls, free checks. Large shared free ATM network, which includes many deposit taking ATM's. I have no problem finding an ATM in LA, san Fran, and even Arcata/Eureka, CA.

Cons: Low interest compared to online banks (0.10%), CU branded credit card does not offer any points or interest special.

UNBELIEVABLE
- LAcredit_sucks - Wednesday, February 29, 2012 - 12:22 AM

Bunch of rude people working there. They don't care about anything. Just wanna take your money out of your pocket. Took my car from my garage because of insurance problems that had been solved and asked for $2,000 more than the balance as penalty, ALL IN CASH, to give me back my car. They didn't care that I've never had any late payments or any problems for the past three years. They even charged me for the interest of the money that I've already paid for the next 18 months. Imagine if I didn't have $4,000 cash to get my car back.

Don't Get Car Loans Fro This Company
- khanumie - Wednesday, February 22, 2012 - 6:27 PM

The people working for this company are unbelievably rude, dishonest, and unprofessional! I still can't believe the person I talked to treated me so nastily! And he refused to transfer me to his supervisor telling me "higher level management does not talk to people!!!" they contacted me few weeks agotelling me I need full coverage on my old car with $2000 left to be paid off. I did not know that but immediately I purchased full coverage. They still raised my payment by $70 even though I was told that the insurance fee they added would be refunded when they receive my proof of insurance! A bunch of liars! I am so disappointed!

Poor Customer Service
- credit2012 - Tuesday, May 15, 2012 - 11:23 AM

I have been a member for 20+ years and I can tell you that the longevity has not afforded me ANY service.  When my gas payment was incorrectly routed to my savings account and not my checking where the funds were located, LA Financial charged me twice ($28 each time) for the gas company having tried to collect the funds.  They did not pay the bill but withdrew the fees from my checking.  They claim to have sent me a letter in the mail but I have yet to receive it.  When I called to have the fees refunded to my account, they looked back over my 20+ year history and found one prior instance where I had fees reinstated and therefore can't grant the refund without higher level approval.  That's it folks.  There is the thanks for 20+ years of direct deposit and loans for all my vehicles even though they DON'T offer the best rates.  I am currently looking for a new credit union.  Any suggestions?