Randolph-Brooks Federal Credit Union is headquartered in Live Oak and is the largest credit union in the state of Texas. It is also the 10th largest credit union in the nation. It was established in 1952 and as of December of 2023, it had grown to 2,367 employees and 1,118,688 members at 64 locations. Randolph-Brooks Federal Credit Union's money market rates are 6X the national average, and it has an A health rating.
Field of Membership Restrictions
Membership in Randolph-Brooks Federal Credit Union is open to those who live or work at Randolph Air Force Base, eight underserved areas of San Antonio and Austin, Texas, and employees and associates of the select employer group.
See current membership details
Related Posts
8/22 - Possible expanded membership eligibility for Randolph-Brooks Federal Credit Union
8/8 - RBFCU Conversion On Labor Day Weekend 2014
10/13 - Rate Drop At Randolph-Brooks Federal Credit Union
8/11 - Randolph-Brooks Federal Credit Union Cuts Certificate Rates
6/3 - High CD Rates at Randolph-Brooks Credit Union in Texas - Local Only
2/4 - Randolph-Brooks Credit Union Rates Unchanged
10/10/10 - Top Long-Term CD and IRA CD Rates at Randolph-Brooks Credit Union in Texas - Local Only
7/12/10 - Competitive Long-Term CD and IRA CD Rates at Randolph-Brooks Credit Union in Texas - Local Only
1/27/06 - 5.12% 2-Year CD at a Texas CU
Great Experience
RBFCU is currently offering an 18-month "SuperSaver Certificate" with an APY of 5.45%. Their Customer Support staff said this was an "eclipse rate" and was likely to last only for about a week. It does require a minimum of $75K to get this APY, but it's a great way to lock in a good rate for the next 18 months, during which the Fed is certainly going to start reducing interest rates. (CDs between $1000 and $74999 can earn 5.25-5.35% depending on your opening balance, also excellent rates.)
Process was painless and very efficient, although I did go into a local branch to fund the account with a personal check. Service reps were incredibly helpful and pleasant to deal with.
Randolph Brooks
Creating an account is fairly easy at this bank. The problem is everything that comes after opening the account. After moving, the bank only changed my husband's billing address, and refuses to change mine, so I have to use our old address and hope that nothing accidentally gets sent there. Also, their overdraft fees are ridiculous. Unlike some of the larger banks, if there are smaller fees that are scheduled to go through on the same day as larger ones that could cause an accidental overdraft, they will not allow the smaller charges to go through first. They will insist on the larger charge being processed first, and then you will get an overdraft charge of $24 for every single small charge that was pending. This has resulted in over $100 of fees for us before, and the bank will do nothing to help. We wanted to use a small bank because it is local and easy to access, but that was a huge mistake.
Great Experience Turned Bad
RBFCU was always great to work with, up until recently. I've given them the benefit of the doubt but can't take it anymore. Extremely long hold times and if you push one wrong number the automated system just disconnects the call. The different categories you need to complete your call have also been outsourced to different companies and all departments to different phone numbers (not even within the same system; ex: fraud is a different company than making a payment, disputes ect). I can't even take care of all my accounts in the same place other than online self service. I utilize self service as often as possible but sometimes you just need to speak with a live representative. I have had all my accounts, credit cards, car loans with RBFCU but have now decided to take my family's business elsewhere due to a recent horrible experience with a customer service representative. I was so friendly in the call because I also work in customer service and understand how it can be sometimes, but the representative was just straight out just horrible to speak with. Save yourself the time.
Wiped My Fathers Account When He Passed
When my father passed, this bank took his whole checking account and applied it to my fathers car note without notice or permission. Funds that could have been used for a funeral just gone. Even though the car note was in good standing and the loan wasn't "upside down". I had to go sell my fathers vehicle to given him a funeral he deserved because they wanted to take HIS money and do as they pleased. My current account with them has also caused issues. Auto pay failed and caused me to miss my only CC payment in my life. No text or email alerts, dropping my credit score 100 points over a $300 payment (this was not due to lack of funds). They changed protocol for payments only letting you pay from their own checking account, not yours. All in all they've been a hassle that has caused a lot of grief for me in my life. DO NOT RECOMMEND.
Data as of Q4 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 8111 |
| Year Chartered | 1952 |
| Employees | 2367 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.21% |
| Return on Equity - YTD | 4.78% |
| Annual Interest Income | $766.5MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2023vs Q4 2022 | $18.03B$16B |
| Loans | Q4 2023vs Q4 2022 | $11.99B$11.12B |
| Deposits | Q4 2023vs Q4 2022 | $13.49B$13.23B |
| Equity Capital | Q4 2023vs Q4 2022 | $4.54B$1.42B |
| Loan Loss Allowance | Q4 2023vs Q4 2022 | $100.7MM$57.4MM |
| Unbacked Noncurrent Loans | Q4 2023vs Q4 2022 | $77MM$40.8MM |
| Real Estate Owned | Q4 2023vs Q4 2022 | $12K$50K |
