Randolph-Brooks Credit Union is headquartered in Live Oak and is the 2nd largest credit union in the state of Texas. It is also the 13st largest credit union in the nation. It was established in 1952 and as of March of 2014, it had grown to 1,216 employees and 470,565 members. Randolph-Brooks Credit Union has a A+ health rating.
RBFCU provides affordable financial services to members who live, work, worship, volunteer or attend school within many South Central Texas communities. - See Details
I wish I could say RBFCU has great service, but I guess some people that work there are not very competent. I have been a member of RBFCU for over 15 years and have never been behind on one payment or delinquent on anything and I have good credit. I needed $15,000.00 to repair my foundation on my house that is basically breaking my house. Let's face it $15,000.00 is not a lot of money now a days. So they did the counter offer dance and said we can only approve you for $10,000.00. Funny thing is I don't need $10,000.00 in need $15,000.00. I wonder if I could give the foundation company a counter offer of $10,000.00 instead of $15,000.00. They should be fine with that right? Good luck with that! So after RBFCU has basically spit in my face and disrespected me on several occassions I unfortunately have a very bad taste in my mouth.
RE: To the personal attacks message.
This is what reviews are for to see who is not doing they're job! And if you do not want people writing bad comments about RBFCU, then RBFCU needs to address the area that is having an issue. Until then you will get bad reviews. If I could of selected no stars I would!
When my 3-year 5.10% IRA certificate matured at RBFCU late in November I placed it in an IRA savings account there until I decided what to do with it. With a dismal rate structure everywhere and safety in mind I decided to open three equally funded certificates at RBFCU with 5, 6, and 7 year maturities. The interest rate came to an average of 3.00% which is probably close to the best I could have done anywhere else these days. I called RBFCU this morning and asked the CSR to transfer me to someone who could do the account transaction for an IRA. She said she could take care of it for me. The whole transaction took less than five minutes and was immediately posted on-line. Now that's what I call service. No paperwork and no hassles. I've consistently had no problems with this financial institution and the selection of products has been excellent with certificate rates up there in the top-tier most of the time. Definitely a five star credit union. In fact I saw a billboard ad a couple of years ago in San Antonio noting that they were judged the number one credit union in Texas. I agree.
I've had nothing but great experiences with Randolph-Brooks Federal Credit Union. The service has always been helpful, informative and, friendly. I've opened a savings account, checking account, and a money market. The dividends have been helpful in making ends meet. I definitely plan on sticking with RBFCU for as long as possible and will very likely use their services to take out loans when I decide to buy a large purchase. I definitely recommend investing there.
RBFCU is a reliable and secure credit union. I have never had any security issues of any kind. The rates are competitive and they help me keep my finances organized. Whenever I have a question, they are quick to answer it. They have a good online chat service that connects you with a representative. In-store staff are always friendly and I never have to wait a long line as there are plenty of tellers.
RBFCU did take care of me when my credit card info was stolen/hacked. They were very professional and helpful. Within a day I received my monies that were stolen. If this happens to you, quickly call and get your card suspended....Thanks.
I moved to RBFCU after several years with Bank of America, and I've never looked back! Every interaction with the people there (over the phone or in person) have been phenominal, the policies are fantastic, and the customer service is supurb!
I've banked with RBFCU for over 10 years and they've always bent over backwards. They did everything they could to help keep our truck from being repossessed last year. They were great with communication and worked with us every month; letting us pick our due date and pay what we could. RBFCU will always be my first choice credit union.
The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 Randolph-Brooks Credit Union had $12.18 million in non-current loans and owned real-estate with $740.34 million in equity and loan loss allowances on hand to cover it. This gives Randolph-Brooks Credit Union a Texas Ratio of 1.65% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
The Texas Ratio for Randolph-Brooks Credit Union decreased slightly from 2.00% as of March 31, 2013 to 1.65% as of March 31, 2014, resulting in a positive change of 17.71%.This indicates that the balance sheet and financial strength for Randolph-Brooks Credit Union has improved slightly in recent periods.
In the past year, Randolph-Brooks Credit Union has increased its total deposits by $398.29 million, resulting in 8.87% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Randolph-Brooks Credit Union has shown is excellent.
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Randolph-Brooks Credit Union has $5.91 billion in assets with $740.34 million in equity, resulting in a capitalization level of 12.52%, which is excellent.
|Assets and Liabilities|
|Equity Capital||$722.82 million|
|Loan Loss Allowance||$17.52 million|
|Unbacked Noncurrent Loans||$9.60 million|
|Real Estate Owned||$2.59 million|
|Historic Data - March 2013|
|Equity Capital||$662.85 million|
|Loan Loss Allowance||$15.50 million|
|Unbacked Noncurrent Loans||$9.60 million|
|Real Estate Owned||$3.54 million|
|Profit Margin - Quarterly|
|Net Interest Margin||0.87%|
|Return on Assets||1.34%|
|Return on Equity||10.94%|
|Interest Income||$45.50 million|
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|0.35%||-||-||Roth IRA Savings|
|1.97%||$1k||-||7 Year CD|
|1.76%||$1k||-||6 Year CD|
|1.62%||$1k||-||5 Year CD|
|1.33%||$1k||-||4 Year CD|
|1.32%||$1k||-||3 Year CD|
|1.01%||$1k||-||2 Year CD|
|0.71%||$1k||-||1 Year CD|
|0.41%||$1k||-||26 Week CD|
|1.97%||$1k||-||7 Year IRA|
|1.76%||$1k||-||6 Year IRA|
|1.62%||$1k||-||5 Year IRA|
|1.33%||$1k||-||4 Year IRA|
|1.32%||$1k||-||3 Year IRA|
|1.01%||$1k||-||2 Year IRA|
|0.71%||$1k||-||1 Year IRA|
|0.41%||$1k||-||26 Week IRA|