Los Angeles Credit Union

Very Unprofesional

 

 

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I've had a very bad experience with this bank, through no fault of my own and their staff admitted that I'm innocent. To begin with, I applied to work for Secret Shopper and received my first assignment, which included writing an assessment of my experience with Western Union and sending money to an individual. But first, I had to deposit a postal money order into my account at the bank. I did the above and later received a very rude message from bank staff regarding a fraudulent check. I went to LAPD to file a report. The officer asked me my bank’s policy regarding fraud, i.e. some banks reimbursed you and other's didn't. I called the bank to determine their policy. The woman that I talked with had a sarcastic attitude and stated that what I experienced was a common occurrence and that she knew that I was a victim of fraud, but that their policy was that the criminals should pay for it. I informed her that the banks behavior only served to victimize me further, as their attitudes were negative. Also, as the above was their policy, it would be to my advantage to bank where there was a more customer friendly policy. I would have been more comfortable, if they had taken a more compassionate approach irregardless of their policy. They could have suggested a payment plan with which they could have been reimbursed, as well as made sure my family and I weren't inconvenience. Instead, they were not only rude, but informed Pay Pal that I had insufficient funds for two purchases that I'd paid for previously with money from my tax return before the aforementioned situation occurred. In addition, after being reimbursed from Pay Pal, they didn't reduce the amount that I owed them. This will not only mare my credit with Pay Pal, but with the individuals that I made purchases from. Not to mention, before contacting Pay Pal, they’d already withdrawn money from my account, although this I can understand. I just don’t understand, why they had to contact Pay Pal, or why the delivery of the message was so unprofessional.