Average User Rating:|
19900 MacArthur Blvd Irvine, CA 92612 (949) 250-9800 www.opusbank.com  |
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Opus Bank is headquartered in Irvine and is the 23rd largest bank in the state of California. It is also the 271st largest bank in the nation. It was established in 1993 and as of September of 2012, it had grown to 534 employees at 57 locations. Opus Bank has a 5-star health rating.
Opus Bank has been created for a purpose. Our mission is timely and now. We believe that healthy, well-capitalized banks must step up and lead the economic turnaround. Our mission is to rebuild strong, vibrant communities. We have committed to provide $2.3 billion in capital funding to get working capital flowing again and into the hands of those with the vision and ability to drive new job growth, promote business expansion, and to restore the economic health of our region.
Opus Bank has been created for a purpose. Our mission is timely and now. We believe that healthy, well-capitalized banks must step up and lead the economic turnaround. Our mission is to rebuild strong, vibrant communities. We have committed to provide $2.3 billion in capital funding to get working capital flowing again and into the hands of those with the vision and ability to drive new job growth, promote business expansion, and to restore the economic health of our region.
See Rates for: Checking | Savings | Money Market | CD | IRA
Opus Bank Checking Account Rates
Opus Bank Savings Account Rates
Opus Bank Money Market Rates
Opus Bank CD Rates
Opus Bank IRA Rates
| Apy | Min | Max | Product | |
| 1.55%† | $10k | - | 60 Month IRA | |
| 1.55%† | $10k | - | 60 Month Roth IRA | |
| 1.25%† | $10k | - | 48 Month IRA | |
| 1.25%† | $10k | - | 48 Month Roth IRA | |
| 1.05%† | $10k | - | 36 Month IRA | |
| 1.05%† | $10k | - | 36 Month Roth IRA | |
| 0.90%† | $100k | - | 24 Month IRA | |
| 0.90%† | $100k | - | 24 Month Roth IRA | |
| 0.75%† | $10k | - | 12 Month IRA | |
| 0.75%† | $10k | - | 12 Month Roth IRA | |
| 0.70%† | $100k | - | 15 Month BUMP IRA Special | |
| 0.70%† | $100k | - | 15 Month BUMP Roth IRA Special | |
| 0.45%† | $10k | - | 6 Month IRA | |
| 0.45%† | $10k | - | 6 Month Roth IRA | |
| 0.20%† | $1k | - | 3 Month IRA | |
| 0.20%† | $1k | - | 3 Month Roth IRA | |
| 0.15%† | $1k | - | 1 Month IRA | |
| 0.15%† | $1k | - | 1 Month Roth IRA |
Rates updated: 5/21/2013
Data for Q4 2012
Institution Statistics
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Institution Health
Overall Score:
5 out of 5 
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Terrible Bank!
- snowlyf - Tuesday, April 10, 2012 - 12:03 PMWe, too, banked at Fullerton Community Bank, which was bought out by Opus. They were quick to assure everyone that there would be no changes. We've seen nothing but changes and none of them seem to be for the better. Free checking is now $9-15/month depending on your account. We have both personal, business, and my daughter's Daisy/Brownie Girl Scout troop account there. They now even charge the troop account, which is non-profit. We keep the most miniscule balance in there, but it doesn't matter: $10 each month! In the past 2 days, we've had our Visa debit/credit cards shut off twice due to Visa security breaches within their system (one of the times being the *new* card they just sent for a previous system-wide breach). I have no idea how many other people have had this happen. My husband was at the gas station in desperate need of gas and the card didn't work. After 20 minutes on the phone, they said it would be another 7-10 days for a card and 3-5 days after that for a PIN number. I detest this bank. I'd rather go to a big, bad bank like Chase or Bank of America. Even they can't be as bad as Opus!
9
NOT ANYTHING LIKE A COMMUNITY BANK
- mike123 - Thursday, January 10, 2013 - 7:47 PMopus took over cascade bank in Washington. they are financed by folks that cleaned up in the mortgage mess and sold out before the collapse that the banks and mortgage people caused.
they pumped everyone up with community banking rhetoric etc, and how they were going keep people working etc. most of the employees begged the stockholders to approve the deal, only to be fired after it was approved. as a customer, i only know a few people left at the bank overall. many people complain through the internet regarding their systems and their implementation, i will agree, they are horrible and incompetent. i have so many stories, it is hard to believe they could have so many inconsiderate decisions. the employees are so tired of apologizing for management decisions, they just say nothing and shake their heads. they are so very tired of complaints in every area of the company. they do everything the cheapest and lowest quality they can. they implemented 2 changes in the online banking system that was so poorly done, it is hard to explain here the total incompetence in decision making and how it effected thousands.
a friend of mine has a loan with them. there is a lot to this story, and if you heard it all you would be even more upset than most of the people are in the community that it took place in, where they have a branch.
she has had her loan for 7 years and it was expiring with cascade then opus. single mother, self employed, never missed a payment in 7 years! never been late! they are foreclosing on her. you think there is more to this story? lots, but not in opus's favor. she was told, wait til opus takes over, things will be better, you will get a good loan. her appraisal was good, her history was good, and they told her to find another bank, they didn't want to finance her type of building or use. it was crazy ! an existing loan in good standing until she could not get an answer from anyone regarding renewal. dozens of calls made. they are now foreclosing on her when they could have extended it for 5 or ten years at the going rate, and if she defaulted, foreclose then, but they would not even give an existing great hardworking customer a chance. a customer that works their tail off, a good community person. YOU CALL THAT COMMUNITY BANKING? i surely don't. i walked into that local branch and one of the opus employees told me the entire true story, and tears came to her eyes, she then said, "is that community banking" i think not. she also is not there anymore.
it is so sad our country has come to this, most of our community banks taking the fall for the big boys and loan sharks in sheep's clothing.
it isn't taking very long for everyone to see who opus really is, wherever they do business. look at the reviews.
please consider the type of people you are dealing with. this is just one of 100s of valid stories.
call any Realtor in snohomish washington, and they can tell you the name of the person and property i am talking about, if you want it from the "horses mouth".
they are what we are becoming as a country, so sad.
8
Opus Or Dufus?
- hduceman - Tuesday, June 26, 2012 - 4:28 PMOpus bought out Cascade Bank which was local, personable and friendly.
The first indication of trouble came duing the second "upgrade" to the bill pay feature. The" upgraded" bill pay made you select when you sent the money not the bill due date. You had to figure out when it was going to arrive.
Then the mother of all trouble is the current system upgrade. Instead of testing and running parrell systems they did an absolute switchover. It has been a month - cannot log in, cannot access accounts, cannot pay online, cannot reach customer service - spent 20 minutes on hold trying to get help. When you call the voice response system cycles you through the menus endlessly until you select "0" and get put on eternal hold. Local Branch people are friendly but helpless. Never have I seen or heard of such a poorly executed "upgrade".
If this poor service is something you can stomach you are a more tolerant person than I am.
8
Major Disaster With Their Online Banking - Poor Customer Service
- JCStorbeck - Friday, June 22, 2012 - 10:51 PMI was traveling for about 6 weeks and apparently a letter arrived while I was gone announcing big online banking changes the weekend of 8-11 June 2012. One item in particular was a reall blow, all online documents, transactions, messages and history is gone, forever. I get emails from these people all the time, but for some reason this didn't make it into an email. The change didn't go well either. Today 22 June 2012 there is still a notice when you go to online banking that there are still things down and unavailable, Balances on things like CDs are wrong with charges for something called Forfeitures, I would think this might be a charge for early cash out of a CD, but these 3 $10,000 CDs have been on autopilot for years and just keep getting reinvested when the term is up. I am missing a couple months of deposit and payment information so I am having to manually go through bank statements to connect to QuickBooks online. Also Opus didn't update their information with Quickbooks and although a case has been open for about 2 weeks they still haven't updated their information. Probably understandable considering what a disaster this IT upgrade has become.
This mess with their upgrade is a very strong indicator of a bank management that is lacking. This kind of upgrade should never have been so ugly and if it was going wrong, there should have been a backout plan to roll back to their start point. Instead 2 weeks after a weekend cutover they are still broken. The web site itself is marginal including having case sensitive user IDs and a problem if you happen to touch the back button on your browser where they log you out of the system. Lots of stupid little numeric error codes.
I also got a "Secure" email from the bank which said I had an important email from the bank, but to read it I had to go online to a site and then enter my name and password so that I could read the email. Talk about the perfect Phishing attack, an email from a bank telling me I have an important message all I have to do is follow the link to a web site and type in my name and password. It turns out that it was a legit message from the bank, but again the worst way on earth to communicate with your users, another non-secure email or a notice on your web site that you were sending these out would have been nice. Turns out the secure email was telling me my USERID and Password for after the upgrade. Of course those didn't work for me on the new site. Calling tech support the wait was long and the message kept telling you to use your last 4 of your SSN for your password and your old USERID was your new USERID...great so it didn't work. They made the USERID all Capitals even if it wasn't before. Plus the password was actually OPUS1234 not the last 4 of your SSN. They also said there is information about this upgrade on the Web site before your log in, but I sure can't find it, seems like it would be pretty prominent, but I sat on hold for a long time, clicking on every link I could find anything. Today 22 June they have documentation that still makes it look like everything is back to normal on 12 June. Fess up to your **** up guys, lossing confidence everyday this goes on.
I have 5 accounts for a Home Owners Association which I was able to finally get into, the tech support guy was going to connect my personal account so I could just log in one time to see all 6 accounts, that was a week ago and it is still not available and I can't log into it directly with my old USERID for my personal account.
Clearly some very bad planning and decision making, I don't know who is doing the IT upgrades but they are rank amateurs and may have tipped me and many other customers into moving on.
8
Another Unsatisfied FCB/Opus Customer
- nellkev - Monday, May 7, 2012 - 7:59 PMI haven't switched banks yet but I'm looking. Most of my friends that I convinced to move over to FCB have left Opus. This is no longer a family business friendly bank. The new on line banking site is terrible. I've started getting hit with the fees. You may as well talk with the ATM if you have a question. The tellers are now robots. You get I'll inform management of your request (AKA you will get no answer). I'm sad to see FCB go. They were a great bank.
8
Worst Bank Ever!
- SD - Saturday, March 31, 2012 - 10:19 PMI had opened a savings account with Fullerton Community Bank with an interest rate of .45%, which was really good for toadys standards. When Opus Bank took over, the first thing they did is got rid of the Saturdays hours, which is not great if you work long weekdays. Then they lowered the interest rate on my savings account to 0%! I went in to talk about the situation and they switched my account to a money market account so that I could get .45% again, which I recieved for 2 whole months before they lowered it again to .1%! What a joke! There are no perks to staying with Opus Bank. You might as well go with one of the large crooked banks like Bank of America of Chase. Atleast they are open on Saturdays! Miss the small community banks :(
8
No More Opus Bank For Me
- nira - Saturday, February 18, 2012 - 2:12 PMI am a Fullerton Community bank customer that was very happy with my totally free checking account. I loved the level of service and that it was a small community bank. It was bought by Opus. My totally free checking account now costs 9 dollars a month not to mention all the other fees. They now deduct the maximum amount they can from my acct when getting gas and they don't clear the hold for 72 hours even though the real charge has been recorded. I called my local branch's phone number only to be routed to a customer service line located in Washington state. While the CSA was professional she claimed the hold was the fault of the gas station. Hmmmm I don't think so since I have been getting gas there for 5 years and this is the first time there has ever been a hold on 126.00. I can not afford a $126 72 hour hold every time I pump gas. I guess it is time to find a new bank.
8
No Saturday Hours???
- LaKingsFan17 - Friday, March 23, 2012 - 10:53 AMI am trying my best to be patient with the transfer from Fullerton Community to Opus...I originally took my money out of Chase because they charge you for every single thing known to mankind and opened an account at Fullerton Community. When I opened with them all the people there told me they were a family owned bank and had no plans of closing. 8 monts later I drove by and saw the Opus sign!! Since the take over I can't do any personal business with them since they are not open on Saturdays!!! I am a working woman, M-Fr 8a to 5p so when can I talk to a live person??? Now, they updated their website and I can't do any online transactions, balance my checkbook, because the website says my account number & last four of my social are invalid...REALLY??!!! Seriously consider what bank you open an account with these days...
7
Opus Bank - Customer Service
- CAG - Monday, November 21, 2011 - 7:30 PMThe bank is well capitalized and growing quickly but the personnel is generally second-tier. Customer service is very poor. Not a business bank.
7
Which Bank Do You Work For, CAG?
- OBR - Tuesday, November 22, 2011 - 5:59 PMCAG, your sad and transparent attempt to disparage an obvious threat to your institution is an embarrassment. Please try to elevate the level of the conversation.
4
Horrible Online Banking
- dveep - Sunday, April 14, 2013 - 12:33 PMMy family had several accounts with Cascade Bank for many years and was always very satisified with their service. Since Opus took over I am very unhappy and am going to change to another bank. The main reason is because of their online banking. I do most of my banking and credit card management online and I have never seen anything like this before. Instead of using a checkbook model where you can see in chronological order all your electronic and checking transactions, deposits, and a running balance, they have an incomprehensible mess filled with a bunch of crap I don't need and very little of what I do need. I cannot figure out how to look back over previous months to look at older transactions and those I can look at seem to be found on separate pages so I cannot view things at one glance. Maybe there is a way to do this, but if so it is not a bit intuitive. I have tried to muddle through with this but have decided it just isn't worth it. The only reason I stayed with them this long is because of there convenient locations and because I like the former Cascade employees at my branch.
So, I am done and will be switching banks tomorrow.
3
Horrendous Customer Service
- Manny - Wednesday, April 17, 2013 - 9:30 AMHow would you like to have your debit card turned off for no reason?!!!
When talking to customer service, they say it must have been a mistake, but there is nothing they can do except tell you to go to a branch and get a new card...REALLY!!!! This is the last in a long line of issues with this POS of a bank... I hate the big banks too but Wells fargo was heads and shoulders better at taking care of their customers.
I will be closing my accounts tomorrow and putting this disaster of a bank behind me... I should have done this a year ago.
PS.. If anyone reading this is thinking about doing business with this bank, I have one word of advice...DON'T!!!
Another thing, having to give this bank a 1 star rating makes me sick!
2
Opus "Worst" Bank Ever
- ColinK - Friday, May 10, 2013 - 12:17 AMDO NOT BANK HERE - EVER!!
Fees, fees, fees, fees, FEES!!! Everything costs a fee, it's absolutely ridiculous.
Also, why can't I get a current balance on my ATM receipts, yet you have the audacity to charge me a fee for every physical transaction? How else can I find out ho much money I have?!
I thought I was the only customer feeling completely ****ed. My direct deposit was already set up there before they merged, I had no online account access for a LONG time, and to top it off there is no 24/7 customer service available. You would think they would have real people to help for the first few weeks of a merger, but NO they don't!
STAY AWAY FROM OPUS BANK!! It is not the bank for you.... just read all of the other reviews.
Opus take note: Your customers are NOT happy!
And another thumb's down because I lost my online access and had to go down to the branch twice to get it straightened out. Between the two visits I spent almost an hour waiting with the idiot trying to connect me. And try to call these guys, I've been on hold for over 30 minutes trying to get help. Their "hold music" is crap too...not cool.
DO NOT BANK HERE EVER!!
1
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Online Banking
I was with Cascade Bank in WA which was bought by Opus. I have Checking, Savings, and mortgage there. No real complaints until they "updated" the online banking. Now there is no record of my account transactions before the 15th of June, so I can't tell what has been deposited (I work 4 different jobs). The one deposit they do show is for the wrong amount (124.00 instead of 124.75). I know, it's not much, but it shakes my confidence. When I tried their phone number, no matter which menu item I picked it just routed me back to the main menu. If I could move my mortgage somewhere else I would, but terms of contract says I have to have an account at Cascade. Now I'm worried I'll get hit with monthly fees like others have mentioned.