Patelco Credit Union

Poor Service, Low Savings Rates And Sneaky Fees.
- sfbayman - Thursday, December 13, 2012 - 6:10 PM

A once proud and member focussed CU with great ratres on savings and loans is now a shell of its old self, with poor service, lower than average rates on savings, fees on nearly everything - low balance, inactive account, no daily maximum NSF fees and on and on.  The CEO that built the old Patelco must be turning in his grave. What exists now is a poor service, low staff morale, squeeze every dime out of the members institution.  Antiquated processes for loans and customer paperwork make things even worse. There are nmuch better credit union and banking cholices out there.

Patelco Decides Smaller Is Better And Moves HQ Out Of SF
- cactus - Wednesday, August 25, 2010 - 9:48 AM

Patelco decides smaller is better. http://sanfrancisco.bizjournals.com/sanfrancisco/stories/2010/08/23/focus1.html?b=1282536000^3833261

moves HQ out of SF  http://www.mercurynews.com/opinion/ci_15870120

Progressively Worse Customer Service
- lucy08 - Sunday, March 10, 2013 - 10:15 AM

As a Patelco member for more than 20 years, the service and level of skill of branch employees has steadily decreased. One very simple example involves going to the branch office on New Year's eve, 12-15 customers standing in line and two of three tellers working the counter. They were extremely slow. But then it became obvious why: both were trainees! When it was finally my turn, it took the new teller 20 minutes to try and move new money from checking to interest variable money market account. She couldn't do it and suggested I call customer service for help. I refused and asked for the manager. Naturally she was busy too but finally came over to help. Apparently she had to override in order for the teller to move the money all the while the line was growing longer behind me. By the time I left it had taken me 45 minutes to move a measly few dollars from one account to another. I was very frustrated. Icing on the cake: I had the EXACT same experience yesterday over the phone with customer service but this time no one could help me, not even the manager Bobbi. When I asked for a name of the manager who oversees these accounts she said she didn't know anyone. stonewalled. She committed to send my request to a specialist who would get back to me within a day. Well, here I am two days later and no call. Very disappointing.

Car Loan Experience
- calisaver - Monday, April 22, 2013 - 1:13 AM

Patelco purchases car loans from dealers/brokers.  This is how I became a member.  The rate was high and I wound up refinancing the loan after six months some where else.  Patelco is no worse or better than any of the big banks.  Fees, deposit rates and loan rates are average.