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5050 Hopyard Rd
Pleasanton, CA 94588

Patelco Credit Union is headquartered in Pleasanton and is the 6th largest credit union in the state of California. It is also the 26th largest credit union in the nation. It was established in 1936 and as of March of 2014, it had grown to 508 employees and 279,311 members. Patelco Credit Union's CD rates are 6X the national average, and it boasts a A+ health rating.

Field of Membership Restrictions

Membership Eligibility: You live in a community charter county. You regularly live, work, or worship in California cities. You are an employee or pensioner of one of the 1100+ companies (including AT&T and Walgreens), associations, trade groups, chambers of commerce, or federal government agencies served by Patelco Credit Union. Community Association for Engaging Youth (CAFE-Y) You are a student of the University of California Berkeley, San Francisco State University, or California State University East Bay. You are a member of the San Francisco State University Alumni Association or the California State University East Bay Alumni Association. You are a minor child or surviving spouse of a deceased employee or pensioner eligible for membership. You are a family member or roommate of an existing Patelco member. You are a civilian employee of the United States government and work in or are headquartered in San Francisco. - See Details

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Reviews (5)

Poor Service, Low Savings Rates And Sneaky Fees.

A once proud and member focussed CU with great ratres on savings and loans is now a shell of its old self, with poor service, lower than average rates on savings, fees on nearly everything - low balance, inactive account, no daily maximum NSF fees and on and on.  The CEO that built the old Patelco must be turning in his grave. What exists now is a poor service, low staff morale, squeeze every dime out of the members institution.  Antiquated processes for loans and customer paperwork make things even worse. There are nmuch better credit union and banking cholices out there.

Patelco Decides Smaller Is Better And Moves HQ Out Of SF

Patelco decides smaller is better.^3833261

moves HQ out of SF

Progressively Worse Customer Service

As a Patelco member for more than 20 years, the service and level of skill of branch employees has steadily decreased. One very simple example involves going to the branch office on New Year's eve, 12-15 customers standing in line and two of three tellers working the counter. They were extremely slow. But then it became obvious why: both were trainees! When it was finally my turn, it took the new teller 20 minutes to try and move new money from checking to interest variable money market account. She couldn't do it and suggested I call customer service for help. I refused and asked for the manager. Naturally she was busy too but finally came over to help. Apparently she had to override in order for the teller to move the money all the while the line was growing longer behind me. By the time I left it had taken me 45 minutes to move a measly few dollars from one account to another. I was very frustrated. Icing on the cake: I had the EXACT same experience yesterday over the phone with customer service but this time no one could help me, not even the manager Bobbi. When I asked for a name of the manager who oversees these accounts she said she didn't know anyone. stonewalled. She committed to send my request to a specialist who would get back to me within a day. Well, here I am two days later and no call. Very disappointing.

Car Loan Experience

Patelco purchases car loans from dealers/brokers.  This is how I became a member.  The rate was high and I wound up refinancing the loan after six months some where else.  Patelco is no worse or better than any of the big banks.  Fees, deposit rates and loan rates are average. 

Service Charges

Beware of inactivity fees and low balance fees with this credit union. I had a free checking and savings account, and although I can't find any reference to these fees on their website, they suddenly started charging a monthly inactivity fee and low balance fee on both accounts.


Data for Q1 2014

Institution Health


Texas Ratio


The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 Patelco Credit Union had $23.2 million in non-current loans and owned real-estate with $522.41 million in equity and loan loss allowances on hand to cover it. This gives Patelco Credit Union a Texas Ratio of 4.44% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend


The Texas Ratio for Patelco Credit Union decreased dramatically from 6.97% as of March 31, 2013 to 4.44% as of March 31, 2014, resulting in a positive change of 36.26%.This indicates that the balance sheet and financial strength for Patelco Credit Union has improved dramatically in recent periods.

Deposit Growth


In the past year, Patelco Credit Union has increased its total deposits by $114.36 million, resulting in 3.28% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Patelco Credit Union has shown is excellent.



Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Patelco Credit Union has $4.12 billion in assets with $522.41 million in equity, resulting in a capitalization level of 12.68%, which is excellent.

Institution Statistics

NCUA #68579
Year Chartered1936
Primary Regulator
Assets and Liabilities
Assets$4.12 billion
Loans$2.45 billion
Deposits$3.60 billion
Equity Capital$486.27 million
Loan Loss Allowance$36.14 million
Unbacked Noncurrent Loans$22.85 million
Real Estate Owned$352,000
Historic Data - March 2013
Assets$3.98 billion
Equity Capital$451.65 million
Loan Loss Allowance$43.34 million
Unbacked Noncurrent Loans$22.85 million
Real Estate Owned$6.62 million
Profit Margin - Quarterly
Return on Assets0.96%
Return on Equity8.12%
Interest Income$28.49 million

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Patelco Credit Union Savings Account Rates

0.65%$25k-Treasury Income Account
0.65%$25k-Treasury IRA
0.65%$25k-Treasury Roth IRA
0.65%$25k-Treasury CESA
0.25%$3,500-Health Savings Account
0.15%$100k-Tiered Savings
0.05%$20-Holiday Club

Patelco Credit Union Money Market Rates

0.20%$50k-Money Market Plus
0.20%$50k-Money Market Plus IRA
0.20%$50k-Money Market Plus Roth IRA
0.20%$50k-Money Market Plus CESA
0.10%$1k-Money Market Account
0.10%$250-Money Market IRA
0.10%$250-Money Market Roth IRA
0.10%$250-Money Market CESA

Patelco Credit Union Checking Account Rates

0.10%$5k-Premier Interest Checking
0.05%--Interest Checking
0.01%$10k-Insured Variable Money Fund

Patelco Credit Union CD Rates

5.00%$1k$1kNew Member 12 Month Certificate
1.50%$1k-60 Month CD
1.26%$1k-48 - 59 Month CD
1.20%$1k-24 - 35 Month Thank You Certificate Special (Member over 20 Yrs)
0.95%$1k-24 - 35 Month Thank You Certificate Special (Member 10 - 20 Yrs)
0.85%$1k-36 - 47 Month CD
0.70%$1k-24 - 35 Month Thank You Certificate Special (Member under 10 Yrs)
0.45%$1k-12 - 23 Month CD
0.45%$1k-24 - 35 Month CD
0.30%$1k-6 - 11 Month CD
0.15%$1k-3 - 5 Month CD

Patelco Credit Union IRA Rates

1.75%$500-60 Month IRA
1.36%$500-48 - 59 Month IRA
0.95%$500-36 - 47 Month IRA
0.45%$500-12 - 23 Month IRA
0.45%$500-24 - 35 Month IRA
0.35%$500-6 - 11 Month IRA
0.15%$500-3 - 5 Month IRA

Patelco Credit Union has 42 locations. Click to view all Patelco Credit Union locations.