PrimeWay Federal Credit Union

This Place Is A Joke!
- kaylap87 - Friday, May 4, 2012 - 10:56 AM

If I could rate this zero stars I would. My husband was member of Texas One for MANY years.. and then Primeway bought them out. We never really had any problems with Texas One. He had a truck financed through them and paid off the truck over 2 years ago. When Primeway took over, they are now reporting on our credit EVERY QUARTER that we are OVER 120 DAYS LATE. Excuse me, but please enlighten me on how we are late on something that has been paid off for two years. Ontop of that, since we are "delinquent" on an account that is paid off, we are not able to use our account to make any purchases. ABSOLUTELY RIDICULOUS. We have repeatedly talked to people about this issue and every time we get the same old "oh my gosh we are so sorry we will take care of this immediately" and then by the time the next quarterly update comes in its the same BS. Definitely closing our account down with them and will NEVER go back to them again. Primeway is a joke.

Idiots!!!!!!!!!!!!
- Dutchy - Monday, June 4, 2012 - 3:42 PM

Having been a customer with Cameron Credit Union, then Texas One and now Primeway for 28 yrs. consecutively  I will be running as fast as I can from this bunch of IDIOTS. I was a victim of a purse theft. Without going into laborious detail the bank has now victimized me again by not shutting my account down immediately. I am now left with trying to submit fraud charges to Telecheck and the police because the theives have been writing $2500.00 checks on my account! Any other institution would have taken immediate action but the branch manager couldn't be bothered to meet with me in person ( I was told she was indeed in the building). This is not the way I expect my money and myself to be treated. They have broken a trust.

Check Your New Debit Card BEFORE You Leave The Credit Union
- BHarris - Thursday, July 5, 2012 - 1:51 PM

Make sure you tell the credit union to activate your debit card by phone on their end before you leave the credit union.  Stand there and watch them do it.  Otherwise you will send your college student living in a different city where there is NO PW credit union a worthless debit card. 

They will need to get through a weekend with $10 cash, no gas in their car, and no campus cafeterias open to eat.  They will be forced to borrow money from other college students who also have NO MONEY...and hope that someone will kindly feed them.    And to rub salt in the wounds PW refused to overnight a fully activated debit card to my son. Why?  they don't send debit cards to a PO box. Okay - I get that however I am a long time customer, I eat lunch with the credit union president - they knew my son was away at school.  When a student lives on campus in a dorm they will NEVER have a street address.   

Never Have An Account Or Policy With Primeway
- outragedtexan - Wednesday, June 20, 2012 - 11:25 AM

First off I have had a auto loan since 2008 and now all of a sudden Primeway wants to try to repo my vehicle. I have made all of my payments on time and the only problem on my part is having liability insurance. So they take it upon themselves to start charging me an extra $1000 a year to my account to pay for their insurance that does not even cover me. Ever since Primeway has taken over my auto loan I have had nothing but problems. If you ever get a chance to have another company deal with your account or loan take that offer immediately and stay far away from this crappy company. This place is the biggest joke I have ever come across. I will never do business with these people again.

Deceptive Holds On Checking Account Cause Fees.
- pissedofftexan - Wednesday, May 16, 2012 - 11:57 AM

I have been a member of Primeway for several years.  Always kept my loans and accounts in good standing.  Things recently have been a little tight.  A hold on some transactions in your checking account will cause an over draft fee, even when your balance shows positive.  The algorithm they use to run the accounts and withdrawals and fees, in my opinion is very deceptive, and is to benefit the credit union to make money off of fees.

They Dont Help You!!
- Dmtiki - Wednesday, July 11, 2012 - 6:42 PM

After being withTexas One CU for 9 yrs I was informed they will become PrimewayCU. I hated this news and predicted headache in the future. Sure of enough I was right. First thing they did was removed the $750 courtesy pay feature (this is AFTER I opted-IN due to the new overdraft law) I had with TexasOne for years which I probably used once or twice & immediately paid back.  They said denied due to checking account inactivity. Also, I had an auto loan which converted with Primeway which I had no problem with skip a payment option being approved thru Texas One before. Soon after the merge I requested a deferment of payment on my loan due to financial difficulties and was denied. They stated they had different requirements/guidelines from TexasOne and that I have maxed out on deferments. So I then requested my payment history from the initiation of my loan because I felt like it was a discrepancy . The rep said she will call me back with results. I never got a call so I called back in a week. Another rep said she will mail or I pick up at local branch because records are archived. (They didnt have access to old records at TexasOne). It took almost 4 wks before I got records in the mail and it still didnt include all years of payment history. At this point I was frustrated & just continued to make my payments as scheduled & could not wait till I was done. Now my loan is paid in full & they no longer have me as a customer and will not be referred to because they didnt help me when I needed them & bad service, regardless of the fact I had good checking/payment history all those years. I miss Texas One  :(

Close Your Account When Your Finished!!
- cowgirlcory - Monday, December 12, 2011 - 2:07 PM

I financed my car through PW and everything was fine. Once my car was paid off, they would send me statements about how much was in my acct, $39 and some change. I called them to ask where it came from. Apparently, they put $25 in your account to keep it open throughout your loan, the difference was interest. They take back the $25 when you close. I thought I would leave it open to accrue interest insted of getting a check for $14. Now, almost a year later, they take out $10/mo for a 'non active' fee, then another $4 for a 'below $25' fee! When I tried to call and have them close it, they told me to fax the request, so i did. A month later (yesterday), another statement with the above deducted. I called again today, ready to raise heck, but the service lady was nice and said 'no problem, we will close your acct'. Lets see what next month brings...

Stauy Away From This Place!!!!
- a_rowghani - Tuesday, August 9, 2011 - 10:27 AM

My loan was taken over by Prime Way and ever since the customer service is absolutely atrosious!! In the 4 1/2 years ive been paying my loan, I have NEVER been late!!! NOT 1 SINGLE LATE PAYMENT!!! After I lost my job, I was unable to make payments fo a few months. Once I got back on my feet, I was told that they could not waive 1 late fee from my acct. Now I know it is my responsibility to make my payments on time but geezzz!!! Over 55 on time payments and couldnt get 1 single fee waived!! These guys care more about there $22 fee than a lifetime repeat customer!! Once my loan is complete in the next few months, I will NEVER use them or refer anyone to them again!! I would advise anyone thinking of acquiring a loan with them to seriously weigh your options because theyre Customer Service is the poorest Ive ever seen!

Customer Service Rep Buffy
- customerservrep - Monday, April 15, 2013 - 5:05 PM

spoke with buffy today the rudest rep i have spoken in the time of being with the company since i was 19 open when i was with prucare clinic..ask her for my balance she gave to me after after being asked if kept a check register advised do not it for personal reasons. advised could go online andvise her if she knew gov. had access to computers..i then ask for super and she advised none available advised wld hold she advised not on her online i advise her i was a customer serv rep and had been for over 30yr she then hung up. i cld back and was thrown back in to the que (call system..she cld back and advised sorry call drop advise i cld tell drop call vs disconnect she then dropped me into her supervisor mail box..she did not ever give operator #  and i was advised that she was only buffy there   well thank god and i'll see if supervisor has any customer service skills