Prosperity Bank (TX)

I Would Never Suggest Anyone Opening An Account With This Bank.
- PhillipSmith - Thursday, November 24, 2011 - 1:13 PM

 

I would never suggest anyone opening an account with this bank.  My father-in-law was a patient at a nursing home, and the bank allowed other individuals to access his bank account with out his permission.   Prosperity Bank would not let my father-in-law have access to his own account.  Thank god for Harris County Guardianship for stepping in. Even when a Harris County Judge ordered the bank to freeze the account, money was still allowed to be taken out by other individuals (Harris county Court 9, Case 402988).  My father-in-law's judge appointed guardian was treated very badly by Prosperity Bank's employees, my wife and I were also treated very rudely..  If you have an account with this bank, consider moving to a more professional bank.  Please copy and paste this to other sites....

 

Prosperity Bank
- pn - Saturday, February 16, 2013 - 6:49 PM

I was originally TX State Bank, and I liked it.  It had good rates and people knew who you were.  I once had a 1/4 million in this bank, but after Prosperity bought them it was all down hill.  They allowed a former  girlfriend, a felon, unbeknown to me at the time, to deposit  a fake 1/4 million deposit in my account without my permission.  It was her aim to get my 1/4 mil.  I had to hire al lawyer to get me out of that.

After their most recent bank acquisition, I kept getting service charges for having less then the minimum $250 in savings even though I rarely used the account because I only used it for the very few paper checks I rarely write, and no longer keep my money in that bank because their interest rates are so poor.  I just keep enough to keep the account active so I can use the paper checks when needed.

But they keep withdrawing funds from my account to pay for an account from someone with a similar or same account number from their most recent bank acquisition, making my account in the red and racking up fees.  When this first happened, I asked for a different account number, which they declined to do, promising it was a one time mistake.  It happened again, next week I will go in and close my account.

I propose that they pay me the $35 bad check fee and $3 service fee every time they made this mistake.  Why not, they charge their customers for incompetence, why should the bank not pay for their own?

Billpay Is A Rip-Off
- milisaroitsch - Tuesday, January 3, 2012 - 11:11 AM

Beware of BillPay.  Not only does the bank charge you $4.95 for the service at the end of the month, but if you schedule the payment on a day that falls on a weekend, the bank will withdraw the money EARLY.  This is apparently written into the fine print, which justifies any overdraft charges that my occur.  The bank will not refund this money to you.  I am incredibly frustrated, taken for over $100, and have already switched to IBC.  IBC does not charge you for their bill pay service, and unlike prosperity, you can see the complete account number on your payees.  I will be filing a complaint.

Poor Customer Service
- grannyof6 - Tuesday, March 26, 2013 - 11:56 AM

This bank has poor customer service. In my experience, most of the locations have rude and unfriendly staff. I have only been to one location where the customer service was outstanding (the Magnolia, TX location).

This bank does not respond to online messages. I have sent messages with questions (most just for general information on my account) and never got a response from the bank. I do most of my business with the bank electronically because it is so much more conveinent, but this bank makes it very difficult to do that. I am frustrated because I have been with this bank for over 15 years and the service has really gone downhill.

I have started to slowly change over to Bank of Texas. The customer service is always outstanding and messages are replyed to very quickly.

I would suggest that Prosperity Bank of Texas get up to speed to stay competitive with the other banks and train the staff in proper customer service techniques.

System Is Flawed!
- rlc883 - Thursday, May 2, 2013 - 8:42 PM

I'm sad Prosperity just bought Coppermark. It took 2 days and 3 phone calls to get my ATM card to work. You ask why not just get a debit? Prosperity didn't mail my new debit until after my Coppermark debit expired. Three days after I cancled the non arriving Prosperity debit and ordered a new one....guess what shows up in the mail. I called the next day and was told I could activate it anyway and guess what? Same issue as with the ATM card. The only reason I haven't yanked my money out and found a new bank is the added hassle of setting up auto deposit all over again. The people at the Dallas Oaklawn branch have been nice, but the overall system is flawed.

Run Far Away!
- lubbock - Thursday, April 18, 2013 - 9:06 PM

Just trust me. This bank is horrible. They cashed a stolen check of ours. This check was laughable & a stolen ID was used. Ok so they made a mistake. Refund our money-yes. Apologize or take ownership in any way-nope. When we went in to close our account I was only asked why when the form called for it. Upon telling the employee why she simply said "Oh". Never once said anything to the effect of "we hate to lose you as a customer" or "I'm sorry you are leaving." Very, very unprofessional on so many levels.