Renasant Bank is headquartered in Tupelo and is the 4th largest bank in the state of Mississippi. It is also the 162nd largest bank in the nation. It was established in 1904 and as of March of 2014, it had grown to 1,457 employees at 114 locations. Renasant Bank has a A health rating.
We had our banking with Renasant for two years and never had a problem...until we had a problem, with an unauthorized transaction, before closing our count after moving out of state and switching banks. Renasant no longer handles their own disputes, therefore I had to get in touch with their third party dispute company. This dispute company is a joke. The first time I spoke with them, thy could not even see the POSTED transaction or the overdraft fee. I called the Renasant branch and they said it should be visible. I called another dispute number they gave me; those people told me I'd have to fax or snail mail a letter requesting a dispute. How inconvenient is this, seriously? I called back the branch...then the first 800 number, AGAIN. This time the lady said she could see the unauthorized transaction, and would try to take care of it, but then somehow got disconnected and although she confirmed my call back number previously, did not call me back. If there's a slight possibility you will ever have a dispute or issue with your account, DO NOT use this bank. The people at the branch are truly great, but the way they hand off business to this third party joke, is not so great.
This is by far the biggest rip off of a bank and WORST CUSTOMER SERVICE, if you can even get them. I've banked with other banks and switched when Wells Fargo took over Wachovia. They pay checks for you as a "courtesy" and if you ask to opt out of this new way for banks to stick it to you with the debit card thing they won't do it unless you really fight it. They would much rather be in a position to sell you BS than help you. I had a check hit my account that I thought was destroyed. Instead of emailing me or texting me or not allowing debit transactions to hit my account as I previously ask, they hit me with over $600 in fees!!!!! The branch manager, Donna, blamed me. Unbelievable! If you are considering banking here, don't!!! Especially the location in Canton, GA. It's my understanding from talking to other people they are pretty much all a scam. I'm reporting them to the Better Business Bureau and suing if I have to.
Many screws up come to mind, but I'll state the two worst ones. I brought in some money to deposit, the clerk counted it wrong, shorted me about 30$. At first I didn't notice it, until my friend who was with me, watched her count it, said "I must have counted wrong because I counted 750$, but the attendant said it was 720$." I stopped and said "It was 750$, I counted it before I left home." The person with me didn't have prior knowledge to the amount. So shame on me for not paying more attention. Ever since then I have been extra careful and caught other screws up like this. It is never the reverse where they give you too much money back, it is always them stealing yours instead.
This second issue though is unforgivable. I tried to purchase a graphics tablet online for 600$. The payment was blocked by the bank. Next day I go to buy Christmas gifts, and my debit card has been disabled. I had over 2000$ in the account though. So after being humiliated, unable to buy christmas gifts, and being unable to reach my bank by phone(they took the week and weekend off, must be nice), I suffered through what should have been a good holiday. Finally when the emlpoyees returned, a very rude woman named Kay answered(would not give me her last name) and griped and groaned at me for trying to make a 600$ purchase from a website they didn't trust. Another week went by before I got my new debit card. The graphics tablet though has now went up 300$ in value. And because of that I have removed my funds and moved to another bank. They refused to fix their screw up. Lastly, it turns out the website and purchase were legit, as my best friend bought the same tablet, from the same site. My advice? Go somewhere where they treat their customers like they are important.
The bank officers will try to sell you a bag of worms is you let them, I have a credit score of over 750 and they tried to sell me a subprime loan. They have lost two of my deposits, thank god I kept the paper work. If you bank there run and run fast.
Where do I start. I have been treated terrible I own 3 businesses and they have managed to screw up every account I have changing banks asap. My advise to you stay away. Don't use a bank because they are have a convenient location.
I have been with Renasant for almost 3 years, and could not be happier with this bank. The branch I visit is very friendly, and in the few times I've had to call - the phone line reps have been nice as well. I am picky on my banks - I've been with just about every large bank we have in my area and I never liked any of them. I moved to Renasant because we only had two in town, I thought I might have more of a small town feel and I'd be more important when I walked in the bank than BOA, and I was right.
I've never had my bank card frozen like one review on here, and I've always had access to my funds. I have only ever had one issue that was declined, which was when the merchant ran it through twice for the same amount, immediately after each other and the bank declined it considering it a duplicate sale. It worked fine just a few minutes later.
One thing I love about Renasant is if you do happen to mess up and overdraft your account (because it CAN happen, I don't care who you are.), they give you until the end of the business day to put money in your account. I woke up one morning and something had gone through I had completely screwed up and forgotten about. I called the bank because there was no OD fee yet, even though I was clearly negative. They explained they would not post that yet - I had until 4:00 pm to make a deposit if I wished, to avoid any OD fees.
BEWARE OF USING THIS BANK
Have had no customer service help after calling lots of numbers, and a lot of waiting the past 3 days on hold; explaining the issue to everyone over and over, keeping getting put off, then switched back to the branch where the problem is, and they will not help!
Check cashing policies are also very poor. Long wait even though there were only 2 people inside bank. Renasant has been the worst experience I have ever had. Long time customer at Cresent Bank, always banked online, but when I had to go inside, I was stunned at the (don't care-no help) attitudes of all at bank. Then customer service to help with problem was as bad or worse. BEWARE ---BEWARE---BEWARE---Choose bank more carefully, don't get lured in, because then it changes.
The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 Renasant Bank had $65.56 million in non-current loans and owned real-estate with $799.45 million in equity and loan loss allowances on hand to cover it. This gives Renasant Bank a Texas Ratio of 8.20% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
The Texas Ratio for Renasant Bank decreased slightly from 11.05% as of March 31, 2013 to 8.20% as of March 31, 2014, resulting in a positive change of 25.77%.This indicates that the balance sheet and financial strength for Renasant Bank has improved slightly in recent periods.
In the past year, Renasant Bank has increased its total deposits by $1.45 billion, resulting in 40.78% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Renasant Bank has shown is excellent.
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Renasant Bank has $5.89 billion in assets with $799.45 million in equity, resulting in a capitalization level of 13.58%, which is excellent.
|FDIC Certificate #||12437|
|Assets and Liabilities|
|Equity Capital||$751.40 million|
|Loan Loss Allowance||$48.05 million|
|Unbacked Noncurrent Loans||$28.03 million|
|Real Estate Owned||$37.52 million|
|Historic Data - March 2013|
|Equity Capital||$566.98 million|
|Loan Loss Allowance||$46.51 million|
|Unbacked Noncurrent Loans||$28.03 million|
|Real Estate Owned||$39.79 million|
|Profit Margin - Quarterly|
|Net Interest Margin||4.07%|
|Return on Assets||0.99%|
|Return on Equity||7.69%|
|Interest Income||$56.17 million|
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|0.76%||-||$25k||On-line Rewards Checking - Qualifying|
|0.03%||-||-||On-line Rewards Checking - Non Qualifying|