5 star: | (0) | |
4 star: | (0) | |
3 star: | (0) | |
2 star: | (0) | |
1 star: | (10) |
Dans la mesure ou vous déposer plus de 150.000€ en banque vous avez droit a un traitement poli chez HSBC France , spécialement à l'agence de Versailles . A partir du moment ou vous avez un accident de la vie et vous êtes en longues maladie , vous pouvez oublier la courtoisie , l'education mais on vous traite comme un moins que rien , parce que vous recevez vos fonds ( à l'identique mais décalé ) par rapport a votre standing de vie . Un plaisir de vous rabaisser et rejeté les prélèvements . Bloquer vos cartes et encours , virements meme si vous avez des fonds sur votre compte qui couvre le virement. Etre hors la loi n'a jamais effrayé cette banque .Le jeu de rejeter toute opération rapporte bien entendu 20€ a cette dernière à chaque transaction . Très bientôt je vais recevoir une entrée d'argent conséquente , à titre personnelle J'EVITERAI de les déposer dans cette banque .
I had to meet with representative in regards to a late relative's account. So time and date was set, or so I thought.... the person i was meeting decided to go out for lunch at the time i was meeting with her. At least the company called her back.
We meet and told her I wasnt happy she left for lunch.
Her response....
I am here and only 7mins late and then we argue on about it until I had to drop it because she refused to acknowledge she was rude.
The good thing is at least when I left she had to meet two other people that was waiting for her. I hope she starved that day
We've been HSBC customers for many years. I checked recently to see if my interest rate went up and I was still at 0.3%. They advertise 3% but keep their existing customers at 0.3%. In my opinion, they are stealing from a lot of seniors who don't know to check. In my opinion, they have terrible unethical business practices.
Then they have a Premier Account that is higher but requires numerous additional silly conditions to be met monthly or you go back to near zero. This is about the worst bank I have ever encountered.
I have accounts with BofA, Citi and an online bank and HSBC is by far the worst. Customer service repts in the Philipines are very polite and professional, but passive-aggressive and have no authority to get any work done on the account.
Most of the HSBC branches near me have closed and I expect many more as every other bank I've come across has figured out how to operate a retail bank.
I'm constantly barraged with people claiming to be my Relationship Manger all the while my account was being pillaged by overdraft "protection".
Mortgage rates are among the highest.
Dealing with the bank is awful. They're a foreign bank whose mission is predatory siphoning off of your money for ridiculous reasons and then making up lame excuses. They'll charge a LATE FEE AFTER you've made a payment. I really hate dealing with companies that operate like this one, Don't bother. FIND ANOTHER BANK...it'll save your peace of mind.
Seriously, never bank with HSBC. I have a couple dozen credit cards, never had a meaningful issue with any of them. Nothing but issues with HSBC as they find all transaction to be suspicious (like toothpaste from the grocery store), and they will require you go into their branch to repeatedly prove you made the charge. Their ineptness would be comedic if their branch wasn't 50 miles away, they are an endless waste of time. And telephone customer service is not only incompetent (they often say they can't verify customers identity by phone, even after the customer passes all their identity confirmation questions), but also shockingly rude. There's a reason their average rating on customer review website's is dismal, they are truly awful.
They have horrible customer service. DO NOT OPEN AN ACCOUNT WITH HSBC! YOU WILL REGRET IT.
Can not get anything done with their customer no service, Don't even put yourself in the situation and you might not be able to solve it.
Their around the world customer services put me on hold for almost 1 hour to pull up the statement that I want to discuss and still can not pull it.
HSBC. report my 1st late payment ever to Equifax over $4.00 payment. I had so much problem with them so I did not use the card and overlook the card, just let it expire by itself. HSBC. refused to remove $4.00 negative reports to keep a customer.
GOODLUCK, with this trash of a bank.
I agreed with all others, this bank is worth 1 star the most. I live at 23rd Street NYC. In the pandemic period, I helped my mother to open a new account in HSBC for the first time for the the purpose of earning bonus. The bank had 2 occasions giving me the impression that its staff not honest. The first, when I went with my mother to the branch on the third Ave, I left to get document. When I came back, the staff already process a credit card paperwork for my mother, I told her to stop several times, we did not want the credit card, and she promised to stop the process. And the next week, in my mother account there is a new credit card. I called to cancel it. So what is the HSBC credit for customers trust to deposit their money in it? Your staff is not trustful when she has some bonus to earn. This is like a Chinese company, not being trusted. I mean when I entered the office I smelt some kind of Chinese culture. I am Chinese I know it. The second, after my mother followed the instructions to earn the bonus, for several months the bank did not give her the bonus, I called the customer service, the first time is a Hongkong office people picked up, she promise it will respond me in 1 week, and three weeks passed none responded. I called the customer service again, this time an Indian picked up the phone, and also promised me to respond in 1 week. Two weeks passed, none responded. I emailed the customer service three times, asking for the bonus, none responded. I did not really want bonus, but at least they need to respond me and tell me what happened. I wrote an email to close the account, and told them I was not responsible for the charge they were slow to close the account, this time they responded fast. Overall, HSBC is not like a British bank. it is like a Chinese bank, no credit, no trust. Pay attention to it. My experience is real. If it cheated your small amount, it will cheats you bigger. I will never have any business with this bank since then, and not encourage people to do business with this bank.