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888-404-4050
1800 Tysons Blvd
McLean, VA 22102

HSBC Direct is committed to helping you reach your savings goals. Their high-yield online-only products are the new ways to make the most of your money. And though they don't have branches, they're part of HSBC Bank USA, N.A., which has close to 470 branches in the U.S., and HSBC Group, with more than 9,500 offices worldwide. It's one of the largest financial companies in the world.

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4/17/11 - $25 Bonus In Savings Account... Current Savers Only
11/30/10 - HSBC Rate Drop
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9/11/09 - HSBC Direct Online Payment Account $50 Bonus
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3/3/09 - Checking Account Bonus and Latest News at HSBC
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10/3/08 - 4.00% 6-Month Online CD at HSBC Direct
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9/26/07 - $75 Bonus for HSBC Interest Checking Account - Online Savings Account Yield Falls to 4.50%
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5/31/07 - Details About HSBC Direct's Online Payment Account
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5/25/07 - HSBC Direct's Next Offer?
4/28/07 - $50 Sign-Up Bonus for HSBC Premium Money Market Plus Savings Account
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2/9/07 - Problems at HSBC's US Operations
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My Horrible Experience With HSBC USA

I've had an account with HSBC Egypt for more than 10 years and I was very satisfied with the great services they offered. When I came to Buffalo - NY to start a new job as anesthesia resident, I selected HSBC for my salary direct deposit. I went to kensington office, my application for checking and credit accounts was approved and I was happy with that. S, I diverted all my bills and my salary to HSBC accounts and paid 24 USD for a checking book. I deposited 3500 USD in my account in the first week. Then I was so disappointed for a lot of reasons:

1. An HSBC agent spoke with me over the phone and she advised me to open a savings account, and had all the information, but that account was never open.
2. the name on the credit card was misspelled, although they had all the documents showing the correct spelling. When I tried to fix it they asked me for a court document for name change!
3. I received a letter on thursday evening stating that my checking account will be closed ! for no obvious reason. I can't imagine how could you close my account without one week notice at least, and how would you close my checking account and leave my credit account open?

I went to the Kensington office to try to know what is going on but nobody was able to know either, and they said we would call you by monday.
Now I'm getting returned checks, and my salary was sent already on friday and I'm waiting for you to send it back to my employer. I'm very dissatisfied with HSBC and I'll close my credit account as well.
I would ask you to take back your checks and give me a refund, pay all my utility return checks fees, and finally transfer my salary to me in any way you like. I advised new residents to use HSBC but now I think M&T is much better, they gave me 150 USD for opening the account, they're so helpful and clear.
I'll write my experience on depositaccounts.com, bankreviews.org, mybanktracker.com, local.com and other review sites so that people would know your games.

Used To Be Decent But Turned To Shady Nickel And Dime Practices To Make Money.

I recently closed a Select Credit account associated with my checking for overdraft purposes.  They somehow find ways to invoke overdraft on the same days that direct deposit goes into my account.  So that even though on-line it looks the money was available, they transfer money from the select credit to cover payments, and of course charge interest for it.  What's worse is they don't display the correct balance on their website, since they only update interest once a month (or per statement) on line.  So if you use the web to transfer money back to select credit to satisfy the balance, you will always pay too little.  What's worse, when I call and asked for a pay off balance and transfered money in, it turns out the amount they told me was $11 too high but since I closed the account all they can do is send me a check.  (Of course they never notified me, I only noticed since a week later, the account was still appearing on the internet account.) When I called to complain, that they basically took $11 from me without deserving it, the customer service person told me that they quote a higher amount because most people like to pay by check and they need to account for interest while waiting for my check.  REALLY?  Most people with on-line accounts in 2011 like to write a check and send it to HSBC instead transfering money in?  Which by the way, the first customer service person watched on line, while I paid off the amount, before closing the account, so they knew they had my money the entire time.  If you or I took $11 from someone that we didn't deserve and held it until they asked for it back, we would rightly be called thieves, when HSBC does it, it's called banking.

I am in the process of closing my checking and savings accounts with them.

 

Probably Leaving After 10+ Years

I have had an HSBC acount for over 10 years.  I have laways had goodluck and their On-Line Savings account use to rock!  Still a decent deal at 1% interest with no Minmimum Balance for the On-Line savings account.  But over all they have gone down hill nad are really jacking their fees up.

 

So Long HSBC.....

 

Hello?  Well, why do you think I am on Depositaccounts.com

 

HSBC Doesn't Value Small Businesses

HSBC closed our business account without notice. Apparently small businesses are of no value to them and they determined that cutting off service and leaving small business owners in the lurch is a better move than offering improved products and services to help businesses grow.
http://online.wsj.com/news/articles/SB10001424127887323846504579071432674171244

That letter they claimed to send? Never received it. You'd think that forcefully closing someone's account might warrant a registered mail notification, or at least a follow-up notification. Nope. They're too cheap and disorganized for that.

HSBC, you have left us without access to our funds and account information, with no time to prepare for a transition. And BTW, your services sucked to begin with. Your online banking is outmoded, impossible to use, and your bankers and service reps are lazy and unhelpful.

You really should invest more in your products and customers, less on your advertising. Or at least stop pretending you care. http://ow.ly/i/3PwNb

Yeah, we're mad, wouldn't you be if someone pulled the rug out from under you?

VIEW MORE REVIEWS

Health

Data for Q1 2014

Institution Health

B+

Texas Ratio

GRADE:
A+

The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 HSBC had $1.1 billion in non-current loans and owned real-estate with $19.03 billion in equity and loan loss allowances on hand to cover it. This gives HSBC a Texas Ratio of 5.77% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend

GRADE:
B+

The Texas Ratio for HSBC decreased slightly from 7.13% as of March 31, 2013 to 5.77% as of March 31, 2014, resulting in a positive change of 19.05%.This indicates that the balance sheet and financial strength for HSBC has improved slightly in recent periods.

Deposit Growth

GRADE:
D

In the past year, HSBC has decreased its total deposits by -$10.5 billion, resulting in -8.24% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth HSBC has shown is below average.

Capitalization

GRADE:
B+

Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. HSBC has $179.6 billion in assets with $19.03 billion in equity, resulting in a capitalization level of 10.60%, which is above average.

Institution Statistics

Overall
FDIC Certificate #57890
Year Established2004
Employees6449
Primary RegulatorOCC
Assets and Liabilities
Assets$179.60 billion
Loans$64.28 billion
Deposits$116.89 billion
Equity Capital$18.46 billion
Loan Loss Allowance$574.13 million
Unbacked Noncurrent Loans$1.05 billion
Real Estate Owned$46.82 million
Historic Data - March 2013
Assets$183.86 billion
Equity Capital$18.88 billion
Loan Loss Allowance$568.19 million
Unbacked Noncurrent Loans$1.05 billion
Real Estate Owned$87.20 million
Profit Margin - Quarterly
Net Interest Margin1.36%
Return on Assets0.31%
Return on Equity3.01%
Interest Income$712.14 million
Rates
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Always verify rates and promotions with the bank or credit union. We are not HSBC, we are a rate comparison website and can not provide official rates or promotions.

HSBC Savings Account Rates

DetailsAPYMINMAXPRODUCT
0.15%$100k-Telephone HSBC Premier Savings
0.15%$100k-Online HSBC Premier Savings
0.05%$10k-HSBC Advance Online Savings Account
0.05%$15k-Telephone HSBC Advance Savings
0.01%--Online HSBC Everyday Savings
0.01%$100-Telephone HSBC Everyday Savings

HSBC Checking Account Rates

DetailsAPYMINMAXPRODUCT
0.01%--Online HSBC Premier Checking
0.01%--Online HSBC Advance Checking
0.01%--Telephone HSBC Premier Checking
0.01%--Telephone HSBC Advance Checking

HSBC CD Rates

DetailsAPYMINMAXPRODUCT
0.15%$1k-4 to 10 Year Less 1 Day Telephone CD
0.15%$1k-48 Month Online CD
0.10%$1k-2 to 4 Year Less 1 Day Telephone CD
0.10%$1k-30 Month Online CD
0.10%$1k-36 Month Online CD
0.05%$1k-24 Month Online CD
0.05%$1k-1 Year Plus 1 Day Telephone CD
0.05%$1k-13 Month Telephone CD
0.05%$1k-15 Month Telephone CD
0.05%$1k-18 Month Online CD
0.01%$1k-6 Month Online CD
0.01%$1k-9 Month Online CD
0.01%$1k-3 to 6 Month Less 1 Day Telephone CD
0.01%$1k-4 Month Telephone CD
0.01%$1k-6 to 9 Month Less 1 Day Telephone CD
0.01%$1k-7 Month Telephone CD
0.01%$1k-8 Month Telephone CD
0.01%$1k-9 to 12 Month Exactly 1 Year Telephone CD
0.01%$1k-11 Month Telephone CD
0.01%$1k-12 Month Online CD
Locations

HSBC has 250 locations. Click to view all HSBC locations.