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888-404-4050
1800 Tysons Blvd
McLean, VA 22102

HSBC Direct is committed to helping you reach your savings goals. Their high-yield online-only products are the new ways to make the most of your money. And though they don't have branches, they're part of HSBC Bank USA, N.A., which has close to 470 branches in the U.S., and HSBC Group, with more than 9,500 offices worldwide. It's one of the largest financial companies in the world.

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My Horrible Experience With HSBC USA

I've had an account with HSBC Egypt for more than 10 years and I was very satisfied with the great services they offered. When I came to Buffalo - NY to start a new job as anesthesia resident, I selected HSBC for my salary direct deposit. I went to kensington office, my application for checking and credit accounts was approved and I was happy with that. S, I diverted all my bills and my salary to HSBC accounts and paid 24 USD for a checking book. I deposited 3500 USD in my account in the first week. Then I was so disappointed for a lot of reasons:

1. An HSBC agent spoke with me over the phone and she advised me to open a savings account, and had all the information, but that account was never open.
2. the name on the credit card was misspelled, although they had all the documents showing the correct spelling. When I tried to fix it they asked me for a court document for name change!
3. I received a letter on thursday evening stating that my checking account will be closed ! for no obvious reason. I can't imagine how could you close my account without one week notice at least, and how would you close my checking account and leave my credit account open?

I went to the Kensington office to try to know what is going on but nobody was able to know either, and they said we would call you by monday.
Now I'm getting returned checks, and my salary was sent already on friday and I'm waiting for you to send it back to my employer. I'm very dissatisfied with HSBC and I'll close my credit account as well.
I would ask you to take back your checks and give me a refund, pay all my utility return checks fees, and finally transfer my salary to me in any way you like. I advised new residents to use HSBC but now I think M&T is much better, they gave me 150 USD for opening the account, they're so helpful and clear.
I'll write my experience on depositaccounts.com, bankreviews.org, mybanktracker.com, local.com and other review sites so that people would know your games.

Used To Be Decent But Turned To Shady Nickel And Dime Practices To Make Money.

I recently closed a Select Credit account associated with my checking for overdraft purposes.  They somehow find ways to invoke overdraft on the same days that direct deposit goes into my account.  So that even though on-line it looks the money was available, they transfer money from the select credit to cover payments, and of course charge interest for it.  What's worse is they don't display the correct balance on their website, since they only update interest once a month (or per statement) on line.  So if you use the web to transfer money back to select credit to satisfy the balance, you will always pay too little.  What's worse, when I call and asked for a pay off balance and transfered money in, it turns out the amount they told me was $11 too high but since I closed the account all they can do is send me a check.  (Of course they never notified me, I only noticed since a week later, the account was still appearing on the internet account.) When I called to complain, that they basically took $11 from me without deserving it, the customer service person told me that they quote a higher amount because most people like to pay by check and they need to account for interest while waiting for my check.  REALLY?  Most people with on-line accounts in 2011 like to write a check and send it to HSBC instead transfering money in?  Which by the way, the first customer service person watched on line, while I paid off the amount, before closing the account, so they knew they had my money the entire time.  If you or I took $11 from someone that we didn't deserve and held it until they asked for it back, we would rightly be called thieves, when HSBC does it, it's called banking.

I am in the process of closing my checking and savings accounts with them.

 

Ridiculous Fees, Terrible Customer Service

I wish I could give them no stars.  Here are the problems I've had with HSBC:

While I was told no minimum balance was needed in my checking account, I was charged $8 per month as an inactivity fee.

Overdrafted 4 transactions totalling less than $20.  Recieved 4 overdraft fees, each for $35, for a grand total of $140.  After meeting with a representative at the bank, they refunded one fee, so I still owed $105 in overdraft fees for overdrafting less than $20.

Recieved a phone call from their fraud prevention line.  I had no way to confirm that the person on the line was HSBC, so I told them I would hand up and call the number on the back of my card.  The person I got told me there were no problems with my card, and the phone call must have been fake.  Turns out, it wasn't - my card number had been compromised online.  How can they not have this internal communication down?

I have yet to call customer service and not wait at least 15 minutes for a representative, and even up to 40 minutes.  When being helped, they will often put you on hold to check something with your account, and often for up to 5 minutes in the middle of helping you.  Terrible customer service.

I am now banking with ING Direct, and I am a much happier customer.

Deceptive Practices

I was involved w/HSBC thru Costco but no more. Ive had customer service reps just hang up on me and whats more the balance they show on thier bill does not cover the entire billing period so there's always a previous balance and they just nickle and dime youto death with thier fees and thier customer service people are no help when trying to get an explanation. There's more but forget it.HSBC...never again for me. Good bye forever!

VIEW MORE REVIEWS

Health

Data for Q4 2013

Institution Health

B+

Texas Ratio

GRADE:
A+

The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of December 31, 2013 HSBC had $1.23 billion in non-current loans and owned real-estate with $18.82 billion in equity and loan loss allowances on hand to cover it. This gives HSBC a Texas Ratio of 6.55% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend

GRADE:
B+

The Texas Ratio for HSBC decreased slightly from 8.05% as of December 31, 2012 to 6.55% as of December 31, 2013, resulting in a positive change of 18.62%.This indicates that the balance sheet and financial strength for HSBC has improved slightly in recent periods.

Deposit Growth

GRADE:
C-

In the past year, HSBC has decreased its total deposits by -$4.83 billion, resulting in -3.78% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth HSBC has shown is below average.

Capitalization

GRADE:
B+

Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. HSBC has $179.77 billion in assets with $18.82 billion in equity, resulting in a capitalization level of 10.47%, which is above average.

Institution Statistics

Overall
FDIC Certificate #57890
Year Established2004
Employees6331
Primary RegulatorOCC
Assets and Liabilities
Assets$179.77 billion
Loans$63.01 billion
Deposits$123.03 billion
Equity Capital$18.21 billion
Loan Loss Allowance$606.20 million
Unbacked Noncurrent Loans$1.19 billion
Real Estate Owned$46.59 million
Historic Data - December 2012
Assets$186.79 billion
Equity Capital$18.82 billion
Loan Loss Allowance$646.92 million
Unbacked Noncurrent Loans$1.19 billion
Real Estate Owned$79.03 million
Profit Margin - Quarterly
Net Interest Margin1.33%
Return on Assets0.18%
Return on Equity1.75%
Interest Income$2.86 billion
Rates
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Always verify rates and promotions with the bank or credit union. We are not HSBC, we are a rate comparison website and can not provide official rates or promotions.

HSBC Savings Account Rates

DetailsAPYMINMAXPRODUCT
0.15%$100k-Telephone HSBC Premier Savings
0.15%$100k-Online HSBC Premier Savings
0.05%$10k-HSBC Advance Online Savings Account
0.05%$15k-Telephone HSBC Advance Savings
0.01%--Online HSBC Everyday Savings
0.01%$100-Telephone HSBC Everyday Savings

HSBC Checking Account Rates

DetailsAPYMINMAXPRODUCT
0.01%--Online HSBC Premier Checking
0.01%--Online HSBC Advance Checking
0.01%--Telephone HSBC Premier Checking
0.01%--Telephone HSBC Advance Checking

HSBC CD Rates

DetailsAPYMINMAXPRODUCT
0.15%$1k-4 to 10 Year Less 1 Day Telephone CD
0.15%$1k-48 Month Online CD
0.10%$1k-2 to 4 Year Less 1 Day Telephone CD
0.10%$1k-30 Month Online CD
0.10%$1k-36 Month Online CD
0.05%$1k-24 Month Online CD
0.05%$1k-1 Year Plus 1 Day Telephone CD
0.05%$1k-13 Month Telephone CD
0.05%$1k-15 Month Telephone CD
0.05%$1k-18 Month Online CD
0.01%$1k-6 Month Online CD
0.01%$1k-9 Month Online CD
0.01%$1k-3 to 6 Month Less 1 Day Telephone CD
0.01%$1k-4 Month Telephone CD
0.01%$1k-6 to 9 Month Less 1 Day Telephone CD
0.01%$1k-7 Month Telephone CD
0.01%$1k-8 Month Telephone CD
0.01%$1k-9 to 12 Month Exactly 1 Year Telephone CD
0.01%$1k-11 Month Telephone CD
0.01%$1k-12 Month Online CD
Locations

HSBC has 250 locations. Click to view all HSBC locations.