Sandy Spring Bank

Sandy Spring Bank Is A Disaster
- micarm - Wednesday, January 12, 2011 - 7:52 AM

The poster about the business account is absolutely correct.  Sandy Spring has made error after error, charged ridiculous fees and changed the interest rate on my credit card from 13 to 30 percent for no reason.  They are impossible to work with and I can not wait until it is paid off and I never have to deal with these people again.  My personal account has been closed as the staff is totally incompetent.  I have told a huge circle of friends to stay away and many already knew this.

Sandy Spring Bank Is The Worst For Small Business
- lisa208 - Saturday, January 1, 2011 - 1:51 PM

sandy spring should take their radio ads that the president of the bank does off of the air.  He blows smoke about how great their bank is for small business.  It is the worst bank for small business.  They will not loan money to them, they will not give credit lines, yet they advertise as if they are the best thing going.  Do not lie about what you are willing to do and not do.  They have become a major dissapointment for our company, and we make money and have great credit.  We cannot get away from them quick enough

Poor Customer Service Especially At The Olney, Gaithersburg And Montgomery Village Locations
- kimsamo - Friday, December 17, 2010 - 12:44 PM

I banked here for almost 15 yrs.  most of these branches have lazy staff. no more 

Worst Bank In Maryland
- paulnmd - Friday, March 8, 2013 - 9:30 PM

 

I have been with this bank for over 20 years with 3 different accounts. Every year they get worse, when other banks are getting better with hours and services. The bank hours are so bad I can only make the drive thru one day a week. Online service is just not up to par for 2013 and the staff are the ruddiest people they can find. Last year one of the employees either stole or sold my debit card that never got to me and stole 15K and had to fight tooth and to put it back the money in my account for over a week, they could have cared less.

 

 

The last straw to me finally changing banks was trying to cash a check and the Manager at the Aspen Hill Branch gave me such a hard time and wasted 30 minutes just trying to cash a check and wouldn't do it because it was a business check. She made me get out of my car and go to the ATM. I should thank her because that got my lazy butt in gear and change to a real bank, one that has hours and services like taking a photo of my check to cash. If you want hassles, high fees and bad hours this bank is for you.

Terrible Customer Service
- CasparG - Saturday, March 30, 2013 - 8:43 AM

The only account I have at Sandy Spring is a Health Savings Account through my company.  I don't access the account often, but when I have attempted to log-in on their website, I can find no way to do so. Sure, someone will eventually talk you through it over the phone -- if you call during regular business hours -- but the idea of making web banking difficult for your customers strikes me as negligent at best, and plain stupid at worst. I've called and written asking them to address this easy-to-fix deficiency, with zero result.  This may seem trivial, and it is, but it's an indication of how Sandy Springs Bank treats customers. Be warned.

Not A Good Small Business Bank
- WM - Friday, December 7, 2012 - 4:12 PM

I agree with Worst bank for small businesses like the other reviewer.  Hours have changed so it is difficult to make deposits before you op[en for business and they now close earlier to it is difficult to make deposits when you close your business for the day. Their overdraft fees are rediculous. If you apply for overdraft protection, you will need to read a book to apply. My credit is good, but what a pain.  My business landlord went to Sandy Spring Bank and cashed his rent check at the teller. This was a large check and the funds were available in my account when he did this.  The next day I was charged an overdraft fee on that check he cashed.  When I called the bank about this I was told that later that night another check came in which caused that fee.  I explained that if the funds were in the account when the teller cashed the check I should not be charged a fee for overdraft.  They refused to refund the fee. My husband has overdraft protection and they still charge him fees. He has called numerous times before that was corrected. Time to find another bank that cares about their customers.

Poor Customer Service
- Anonymous - Monday, October 24, 2011 - 4:35 AM

Sandy Spring has the worst, most incompetent customer service of any Bank I've ever dealt with. I cannot wait to close my accounts and find another Bank. They genuinely don't care whether you bank with them or not, and their poor attitude shows.

Do NOT Use Them For A Home Mortgage
- Anonymous - Tuesday, September 6, 2011 - 7:06 PM

My husband and I went to Sandy Spring for a home loan. They lied to us multiple times, giving us faulty excuses as to why the loan was taking so long to process. We ended up going with another lender because we were so unsatisfied with their services. We do not recommend using them for a home loan!