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Security Service Federal Credit Union

Based on 2 reviews
Overview / Commentary
210-476-4000
P.O. Box 691510
San Antonio, TX 78269

Security Service FCU is a large, Texas-based credit that offers its members a wide range of personal and commercial products and services. It also provides home and consumer loans on the lending side of its business.

Its checking accounts range from standard and free, to interest bearing with requirements, to youth-focused accounts that come with a debit card and free checks. Security Service’s basic savings and money market accounts offer unlimited ATM transactions and have low minimum opening balance requirements. Its Club Savings account does not allow for withdrawal due to its higher rate of interest return. CDs and IRA CDs are also available in term lengths from 3 months to 7 years, and one CD account allows for penalty free withdrawals. DepositAccounts.com has recognized security Service in the past for its CD offerings. The credit union also provides access to investment and insurance products through its agents. On it business banking side, it offers many deposit accounts that are similar to its personal products. Security Service FCU also has a rewards program that gives incentives to members to both save and spend.

Security Service FCU online banking was the first credit union in the San Antonio area to implement the feature for its members. It has a network of Security Service ATMs and is also a member of the CO-OP ATM network. Its web-based banking platform provides members with the ability to perform account management functions like bill pay, paperless statements, fund transfers, and ordering checks.

Security Service FCU was chartered in 1956 and is headquartered in San Antonio, Texas. It was originally organized to serve the needs of members of the U.S. Air Force Security Service and has since expanded its membership after acquiring dozens of credit unions over the years. The credit union offers scholarship opportunities to local high school students as it seeks to provide a community-oriented atmosphere among its members.

Field of Membership Restrictions

The eligibility requirements differ based on your whether you are in Colorado, Texas or Utah. Please see credit union site for specific details. - See Details

Related Posts

Competitive CD Rates at Security Service FCU in TX, CO & UT - 3/6/2014

Security Service Federal Credit Union just increased its 5-year CD and IRA CD rates. Rates went up by 40 basis points. In San Antonio, the Jumbo 5-year CD rate is 2.25% APY. This requires a $100,000 m ...



Reviews (2)

Worst Customer Service EVER!!!

Let's see, so I'm in the military and needed a release of lien to ship my vehicle from Texas to Hawaii. It wasn't leaving the United States, it was just leaving the continental US. I called security service, they said all I had to do was send an email summing up what I needed done to an email address they provided and I'd be good to go, and should receive the letter within 3-5 business days. I did as they said and waited. I called on the 6th business day asking what the heck. After almost an hour on hold, I talked to some lady who said that they would not give me the letter because I owed $990 in overdraft fees. I asked when did these fees occur because I had been paying my car on time, and been making double payments, for the last 2 years, and this is the first I hear of it. She says that the overdrafts were from 2 years prior, and she's not sure why they didn't show up before, and that I needed to pay the $990 before they would let me ship my car. Mind you, the loan I have on my car is current and has NOTHING to do with the $990. I'm now 3 business days away from flying out and I have to pull $990 out of thin air to do this. I ask for a payment plan, a deferement, something to help me. They pretty much said too bad, so sad. I had to take out a loan through another bank to get this paid off. I had no issue paying the overdraft fees. But they should have something alot sooner, like whenever the overdrafts were about to get charged off, not 72 hours before I hop on a plane across the ocean. The worst part was that they were totally unwilling to work with me in any way. It was their way or the highway. Period.

Next issue: Called on a Monday to get a wire transfer done, after 20 minutes on hold and being transferred to 2 people in the call center, I was fit transferred to the wire department. I was on hold another 20 minutes, so I called from my wife's phone and after 10 minutes on hold, talked to someone else in the call center who transferred me to yet another person in the call center. She informed me that the wire transfer department went home early today because it was New Years Eve, and they wouldn't be back till Wednesday, and theyre open from 8-5 central time. Outstanding (sarcasm). Called back Wednesday, approximately 2pm central time. Again, the half an hour wait, the transferring between call center people, and then was told that again, the wire transfer department had gone home early, so call back tomorrow. I asked for the direct number to the department to call them the next day, and they provide it to me, or that's what they tell me the number is to. I called at 8:05am, and the number they gave me was disconnected. I called the call center and spoke with a woman who was transferring me to the wire department, was in hold for 5 minutes, not sure how considering they had JUST opened. But, yet another call center person picked up, and she transferred me to the wire department, and I dealt with a lady who sounded like she had just woken up and hated her job. I'm so glad I'm leaving this institution. I traded in my car and got a new auto loan with a new bank just to get away from these people.Their customer service is the worst I've ever experienced in my entire LIFE. If you're military, avoid this bank at all costs and go with USAA!!! And if you're not military, go with ANYONE else but this institution.

Frustrating Car Loan Experience

Please be wary when obtaining a car loan from SSFCU. The staff are polite on the phone and seem helpful but there is a major disconnect between the front line and back office processing. I paid off my car loan 45-days ago at which time I called and inquired about when I would receive the title to my vehicle. I was told 10-14 business days unless I wanted to pay for expedited processing/shipping. I declined the expedited service as that was a sufficient time frame. After two weeks of not receiving my title I called once again just to verify that it had been sent - and was told that the request had been processed and I should be receiving the title any day. Two weeks later (one month after paying off my car loan) I called to check on the status and was told that it actually hadn't been sent but that they would expedite the process for me. I've now made 4 phone calls, spent nearly an hour on the phone while different departments search for my title and get no reassurance from anyone that I will get my title any time soon. I don't live in the area and feel completely helpless that SSFCU will follow through with anything they say as each time I call they tell me it has not been sent. Save yourself a nightmare on the back end, especially if you're selling a vehicle as the title will take forever to get transferred to a new owner. The people are friendly, but after a while it becomes blatantly obvious that once the conversation ends the service is totally out the window and you (consumer) will suffer. Sorry, but it's been terribly frustrating experience that I would never sign up for again.



Health

Data for Q4 2013

Institution Health

B+

Texas Ratio

GRADE:
A

The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of December 31, 2013 Security Service Federal Credit Union had $71.41 million in non-current loans and owned real-estate with $697.85 million in equity and loan loss allowances on hand to cover it. This gives Security Service Federal Credit Union a Texas Ratio of 10.23% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend

GRADE:
C+

The Texas Ratio for Security Service Federal Credit Union experienced no significant changes from 10.63% as of December 31, 2012 to 10.23% as of December 31, 2013, resulting in a positive change of 3.77%.This indicates that the balance sheet and financial strength for Security Service Federal Credit Union has had no significant changes in recent periods.

Deposit Growth

GRADE:
A+

In the past year, Security Service Federal Credit Union has increased its total deposits by $472.56 million, resulting in 7.86% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Security Service Federal Credit Union has shown is excellent.

Capitalization

GRADE:
C+

Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Security Service Federal Credit Union has $7.68 billion in assets with $697.85 million in equity, resulting in a capitalization level of 9.09%, which is average.

Institution Statistics

Overall
NCUA #11065
Year Chartered1956
Employees1543
Primary Regulator
Assets and Liabilities
Assets$7.68 billion
Loans$7.28 billion
Deposits$6.48 billion
Equity Capital$631.62 million
Loan Loss Allowance$66.23 million
Unbacked Noncurrent Loans$65.71 million
Real Estate Owned$5.69 million
Historic Data - December 2012
Assets$6.90 billion
Equity Capital$578.22 million
Loan Loss Allowance$84.03 million
Unbacked Noncurrent Loans$65.71 million
Real Estate Owned$11.85 million
Profit Margin - Quarterly
Net Interest Margin2.61%
Return on Assets0.63%
Return on Equity7.65%
Interest Income$272.82 million
Rates

Always verify rates and promotions with the bank or credit union. We are not Security Service Federal Credit Union, we are a rate comparison website and can not provide official rates or promotions.

Security Service Federal Credit Union Savings Account Rates

DetailsAPYMINMAXPRODUCT
0.45%--Variable Rate IRA Savings
0.45%--Variable Rate Roth IRA Savings
0.45%--Variable Rate CESA Savings
0.10%--Savings Account
0.10%--Youth Savings Account
0.10%--Club Account

Security Service Federal Credit Union Money Market Rates

DetailsAPYMINMAXPRODUCT
0.45%$25k-Money Market Account

Security Service Federal Credit Union Checking Account Rates

DetailsAPYMINMAXPRODUCT
0.65%$100k-Checking Account

Security Service Federal Credit Union CD Rates

DetailsAPYMINMAXPRODUCT
2.40%$100k-7 Year CD
2.25%$100k-5 Year CD
1.35%$100k-3 Year CD
1.25%$100k-13 Month CD
1.15%$100k-2 Year CD
0.80%$100k-1 Year CD
0.65%$100k-1 Year Future Builder CD
0.60%$100k-6 Month CD
0.40%$100k-3 Month CD

Security Service Federal Credit Union IRA Rates

DetailsAPYMINMAXPRODUCT
2.40%$100k-7 Year IRA (Traditional,Roth,CESA)
2.25%$100k-5 Year IRA (Traditional,Roth,CESA)
1.35%$100k-3 Year IRA (Traditional,Roth,CESA)
1.25%$100k-13 Month IRA (Traditional,Roth,CESA)
1.15%$100k-2 Year IRA (Traditional,CESA)
1.15%$100k-2 Year Roth IRA
0.80%$100k-1 Year IRA (Traditional,Roth,CESA)
0.65%$100k-1 Year Future Builder IRA (Traditional,Roth,CESA)
0.60%$100k-6 Month IRA (Traditional,Roth,CESA)
0.40%$100k-3 Month IRA (Traditional,Roth,CESA)
Locations

Security Service Federal Credit Union has 71 locations. Click to view all Security Service Federal Credit Union locations.