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919-956-4400
301 W Main St
Durham, NC 27701

Self-Help Credit Union is headquartered in Durham and is the 7th largest credit union in the state of North Carolina. It is also the 345th largest credit union in the nation. It was established in 1983 and as of March of 2014, it had grown to 126 employees and 52,067 members. Self-Help Credit Union's money market rates are 16% higher than the national average, and it has a A health rating.

Field of Membership Restrictions

must live, work, worship or attend school in any of the 14 North Carolina counties. - See Details

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Reviews (3)

Better Than The Big Boys!!!

To Who Ever Reads This Review,

Please listen to someone who actually banks with Self Help Credit Union. I am a very satisfied client and would NEVER go back to the "BIG" Banks. I have a long banking history with two major banks and have had average satisfaction. The cost of an average checking account is over $150.00 annual but free if you "only" do online banking. Really?  What's the point of having a bank next door if I can't go in for any of the services plus there are many hidden fees is you do not go by the rules. With Self Help Credit Union there are no fees with direct deposit. If you do not have direct deposit and have to mail in your deposit Self Help Credit Union sends you paid postage envelpoes to do so and the monthly fee is only $5.00. I do everything online anyway and have always had direct deposit. As a matter of fact direct deposit is standard, hardly anybody receives a check in the mail anymore. The online banking is extremely user friendly and dependable. Self Help Credit Union is not comparable to dealing with the big banks they are better. I e-mail any questions I have and I receive a prompt reply. If you need to talk to someone via phone they are there to help and are very friendly. They are Honest and truly put their clients first. As the realtor vents her frustration listen to what she says...the bank went through the client to get things done!  Isn't that the way things should be? Who has to re-pay the money anyway. The client should be apart of all decisions where their money is concerned. They offer everything the big banks offer but are way more affordable. To get a loan...you don't need the standard 4 tradelines of debt to prove you can pay back your loans and are trustworthy. In this economy, what is the point of carrying all that debt to get a loan for more debt. Isn't that train of thought backwards? I think so. If you are a responsible person and are trying to save money you probably don't have all those trade lines and with Self Help Credit Union thank God you don't need them. All you need is two(2) tradelines to apply for a home loan or a small business loan. If you are patient, do not mind banking online and withdrawing cash at Walmart, Dollar Tree or anywhere that offers cash back for free at check out then Self Help Credit Union is like a Diamond in the Rough. You'll make out way better with them than you would with any big bank. Plus you keep your $150.00 and you earn dividends on your basic checkings...Yes they pay you!

I'd be their poster person if they advertised and I'd do it for free. That's how GREAT they are.

Linda

Raeford, NC

 

Should Be Called Self-HELPLESS Credit Union

Should be called Self-HELP-LESS

It is seldom that I come across a company like this.  I have been selling Real Estate for many years and I came across a client that wanted to use this place.  I had not had any dealings with them so worked with my client and Self Help.

They require you to jump through so many hoops that you get lost in the maze, then you keep asking for an appraisal and they push you off, they do not communicate with the agents at all, if an agent (buyer, seller or attorney) tries to communicate with them they respond to their client.  My client even gave them specific instructions to communicate with me and the still will not.  They dont even send an email back saying "we will only communicate with our client"  

The week before closing they had stil not ordered an appraisal.  When we finally pressured them to they came back and stated oh your home didnt appraise for the amount of your deal.  The client was paying 50% cash which means his LTV was 50% (actualy 53%). They said he needed to come up with an additional sum of money because the appraisal was off by $10k.  Then 3 days prior to closing they say oh we need to send it to underwriting for final approval before we can issue a committment letter.  OMG are you kidding me.  The contract expires in 3 days closing in 3 days already  received 3 extensions on the closing date and seller refused to extend further thinking we were all jerks.  

The loan officer over there is totally overwhelmed and unresponsive.  A 2nd client asked me about this place and I told him this story so he said it cant be that bad, and went over, he thinks because of his ethnic background that he was pushed away.  The loan officer was cold to him, told him she would let him know something on a pre-qual letter in 3-4 days ... FOR A PREQUAL letter.. OMG are you crazy  !!!!  Finally he pestered her enough until she said NO, there is nothing we can do , have a good day and walked out of the office.   

STAY AWAY FROM THIS PLACE !!!!

Never been happier

We left a major bank two years ago and became part of the Self-Help family (originally they were Cape Fear Credit Union) and we have been thoroughly pleased. The interest rates we're earning on the basic checking account is higher than we received from our old big name bank.
We're able to do online bill pay and transfer money from checking to savings easily and with fees and when we do go the the local branch to deposit checks or whatnot the staff is always prompt and friendly.
There do not have locations on every corner but for our needs that doesn't matter. Loan rates may be lower at other credit unions (we haven't shopped around) but all in all our time with Self-Help has been nothing but wonderful.



Health

Data for Q1 2014

Institution Health

A

Texas Ratio

GRADE:
B

The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 Self-Help Credit Union had $18.52 million in non-current loans and owned real-estate with $98.76 million in equity and loan loss allowances on hand to cover it. This gives Self-Help Credit Union a Texas Ratio of 18.75% which is above average. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend

GRADE:
A+

The Texas Ratio for Self-Help Credit Union decreased dramatically from 54.75% as of March 31, 2013 to 18.75% as of March 31, 2014, resulting in a positive change of 65.76%.This indicates that the balance sheet and financial strength for Self-Help Credit Union has improved dramatically in recent periods.

Deposit Growth

GRADE:
A+

In the past year, Self-Help Credit Union has increased its total deposits by $81.51 million, resulting in 17.02% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Self-Help Credit Union has shown is excellent.

Capitalization

GRADE:
A

Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Self-Help Credit Union has $658.81 million in assets with $73.76 million in equity, resulting in a capitalization level of 11.20%, which is excellent.

Institution Statistics

Overall
NCUA #66258
Year Chartered1983
Employees126
Primary Regulator
Assets and Liabilities
Assets$658.81 million
Loans$397.58 million
Deposits$560.46 million
Equity Capital$61.29 million
Secondary Capital$25.00 million
Loan Loss Allowance$12.47 million
Unbacked Noncurrent Loans$17.76 million
Real Estate Owned$751,000
Historic Data - March 2013
Assets$565.51 million
Equity Capital$27.53 million
Loan Loss Allowance$12.88 million
Unbacked Noncurrent Loans$17.76 million
Real Estate Owned$1.20 million
Profit Margin - Quarterly
Net Interest Margin1.36%
Return on Assets1.45%
Return on Equity15.6%
Interest Income$7.95 million
Rates

Always verify rates and promotions with the bank or credit union. We are not Self-Help Credit Union, we are a rate comparison website and can not provide official rates or promotions.

Self-Help Credit Union Savings Account Rates

DetailsAPYMINMAXPRODUCT
0.55%--IRA Savings
0.55%--Roth IRA Savings
0.55%--Educational IRA Savings
0.25%--Regular Savings
0.25%--Club Accounts

Self-Help Credit Union Money Market Rates

DetailsAPYMINMAXPRODUCT
0.51%$500k-Money Market Account

Self-Help Credit Union Checking Account Rates

DetailsAPYMINMAXPRODUCT
0.15%$2,500-Premium Checking
0.05%--Basic Checking
0.05%--Small Business Checking
0.05%--Nonprofit Checking

Self-Help Credit Union CD Rates

DetailsAPYMINMAXPRODUCT
1.26%$500-48 Month Standard CD
1.26%$500-60 Month Standard CD
1.01%$500-36 Month Standard CD
0.75%$500-24 Month Standard CD
0.55%$500-12 Month Standard CD
0.55%$500-18 Month Standard CD
0.25%$500-3 Month Standard CD
0.25%$500-6 Month Standard CD

Self-Help Credit Union IRA Rates

DetailsAPYMINMAXPRODUCT
1.26%--48 Month IRA
1.26%--60 Month IRA
1.01%--36 Month IRA
0.75%--24 Month IRA
0.55%--12 Month IRA
0.55%--18 Month IRA
Locations


Self-Help Credit Union Locations
Branch Office301 W Main StDurham, NC 27701
Branch Office5716 Old Hendersonville HwyPisgah Forest, NC 28768
Branch Office701 S Main StLaurinburg, NC 28352
Branch Office307 S College RdWilmington, NC 28403
Branch Office5716 Old Hendersonville HwyPisgah Forest, NC 28768
Branch Office1911 Hendersonville RdAsheville, NC 28803
Branch Office855 Spartanburg HwyHendersonville, NC 28792-5769
Branch Office3400 Battleground AveGreensboro, NC 27410
Branch Office2301 Madison Dr WWilson, NC 27893
Branch Office1910 W Vernon AveKinston, NC 28504-3328