Self-Help Credit Union

Better Than The Big Boys!!!
- lindamendez - Thursday, July 12, 2012 - 5:48 PM

To Who Ever Reads This Review,

Please listen to someone who actually banks with Self Help Credit Union. I am a very satisfied client and would NEVER go back to the "BIG" Banks. I have a long banking history with two major banks and have had average satisfaction. The cost of an average checking account is over $150.00 annual but free if you "only" do online banking. Really?  What's the point of having a bank next door if I can't go in for any of the services plus there are many hidden fees is you do not go by the rules. With Self Help Credit Union there are no fees with direct deposit. If you do not have direct deposit and have to mail in your deposit Self Help Credit Union sends you paid postage envelpoes to do so and the monthly fee is only $5.00. I do everything online anyway and have always had direct deposit. As a matter of fact direct deposit is standard, hardly anybody receives a check in the mail anymore. The online banking is extremely user friendly and dependable. Self Help Credit Union is not comparable to dealing with the big banks they are better. I e-mail any questions I have and I receive a prompt reply. If you need to talk to someone via phone they are there to help and are very friendly. They are Honest and truly put their clients first. As the realtor vents her frustration listen to what she says...the bank went through the client to get things done!  Isn't that the way things should be? Who has to re-pay the money anyway. The client should be apart of all decisions where their money is concerned. They offer everything the big banks offer but are way more affordable. To get a loan...you don't need the standard 4 tradelines of debt to prove you can pay back your loans and are trustworthy. In this economy, what is the point of carrying all that debt to get a loan for more debt. Isn't that train of thought backwards? I think so. If you are a responsible person and are trying to save money you probably don't have all those trade lines and with Self Help Credit Union thank God you don't need them. All you need is two(2) tradelines to apply for a home loan or a small business loan. If you are patient, do not mind banking online and withdrawing cash at Walmart, Dollar Tree or anywhere that offers cash back for free at check out then Self Help Credit Union is like a Diamond in the Rough. You'll make out way better with them than you would with any big bank. Plus you keep your $150.00 and you earn dividends on your basic checkings...Yes they pay you!

I'd be their poster person if they advertised and I'd do it for free. That's how GREAT they are.

Linda

Raeford, NC

 

Should Be Called Self-HELPLESS Credit Union
- rdnealey - Thursday, June 28, 2012 - 9:15 AM

Should be called Self-HELP-LESS

It is seldom that I come across a company like this.  I have been selling Real Estate for many years and I came across a client that wanted to use this place.  I had not had any dealings with them so worked with my client and Self Help.

They require you to jump through so many hoops that you get lost in the maze, then you keep asking for an appraisal and they push you off, they do not communicate with the agents at all, if an agent (buyer, seller or attorney) tries to communicate with them they respond to their client.  My client even gave them specific instructions to communicate with me and the still will not.  They dont even send an email back saying "we will only communicate with our client"  

The week before closing they had stil not ordered an appraisal.  When we finally pressured them to they came back and stated oh your home didnt appraise for the amount of your deal.  The client was paying 50% cash which means his LTV was 50% (actualy 53%). They said he needed to come up with an additional sum of money because the appraisal was off by $10k.  Then 3 days prior to closing they say oh we need to send it to underwriting for final approval before we can issue a committment letter.  OMG are you kidding me.  The contract expires in 3 days closing in 3 days already  received 3 extensions on the closing date and seller refused to extend further thinking we were all jerks.  

The loan officer over there is totally overwhelmed and unresponsive.  A 2nd client asked me about this place and I told him this story so he said it cant be that bad, and went over, he thinks because of his ethnic background that he was pushed away.  The loan officer was cold to him, told him she would let him know something on a pre-qual letter in 3-4 days ... FOR A PREQUAL letter.. OMG are you crazy  !!!!  Finally he pestered her enough until she said NO, there is nothing we can do , have a good day and walked out of the office.   

STAY AWAY FROM THIS PLACE !!!!