Sharonview Federal Credit Union

Not As Good As It Used To Be
- Dazednconfused - Saturday, October 22, 2011 - 8:47 AM

I have been a Sharonview customer for 15 years and am closing my accounts. Their fees are higher than any other bank, customer service is non-existent, and their interest rates on savings accounts are way too low with too many restrictions. Sharonview better do some market research to be competitive with the industry or they will lose a lot more customers.

Unreliable And Dishonest!
- notafan86 - Tuesday, May 24, 2011 - 6:27 PM

Sharonview Federal Credit Union -- I was with this union for 10 years and finally was forced to give up and take my business elsewhere. My former phone company had charged me early in 2010 for my phone bill without my authorization. I called them but they refused to rectify. I called Sharonview to get it fixed and the teller looked me in the eye and said, "Well you must have said they could charge you." I asked why I would pay my bill 3 weeks early when I had been paying my bill on time, on the same day, for the last 8 months. They refused to even investigate the situation and made me pay $30 for a stop payment on the charge. It still went through and I called Sharonview again and was told that "it happens sometimes" but that they were not able to return my $30 fee since it hadn't worked. This same issue happened 4 more times with the same phone company and at one point, I was $165 overdrawn, had no money for food, gas, or bills for two weeks, and both Sharonview and my phone company were willing to investigate or help figure out the situation. I finally went in to the bank manager and explained; I was 22 years old, new graduate, working part time for minimum wage, and my entire paycheck was direct deposit so it was taken as soon as it was put into my account. She explained that it was "your fault" for "not being diligent enough" with keeping my bills straight. I showed her that I had been with Sharonview for 10 years and had never had any overdrafts before this but she continued telling me it was my fault. I left crying and called corporate the next day. Long story short, I got the same response. I terminated my contract with my phone company and reported them to the BBB but i was still left with all of my overdraft fees, 4 stop payment fees, and late fees on all of my other bills that weren't getting paid because of this. Sharonview was very cold to my situation and weren't even willing to look into the situation. My mother was with them for 17 years up until this and ended up leaving them as well.

System Is Down Alot During Hours You Need Your Debit Card
- tpayne - Saturday, October 13, 2012 - 5:55 PM

I have been a member for 5+ years however in the last 6 months their system has been down a lot and during this downtime I can not access my money not debit, credit or ATM.  On 3 occassions in the last 6 months I have actually been somewhere trying to make a purchase it is a complete embarassment and very frustrating not being able to get my own money.  I can't even call and complain because they only have customer support Monday thru Friday 8-6pm so it is happens on a weekend or after hours your done.  Each time they respond to my email on Monday or Tuesday saying the system was down. No apology no response as to what they are doing to ensure it doesn't happen again.  I guess for them it is standard business practice.  So if you like not being able to access your own money then it is the credit union for you.  I am changing can't stand it anymore it is not a simple mistake they just don't care otherwise they might actually show some concern.

Good-Bye Forever Sharonview Federal Credit Union
- sbowers43 - Wednesday, October 12, 2011 - 1:49 PM

As a member for over 15 years, I have immediately broken ties with this company.  Upon purchasing an new vehicle I called SFCU and was given a payoff amount for vehicle I had financed with them, which I relayed the amount to the new dealer (Sharonviews Rates were not competitive).  After paperwork was submitted, Sharonviews Auto Loan person (She was no hlep whatsoever) had a different amount of payoff, of course higher.  So now, I have to go back to dealer with a check in hand, as SFCU cannot explain why the amount was different, I was asked repeatedly "who was it you spoke to"...who cares, just send me a **** statment, I want to see facts..  I proceeded to ask this Auto Loan person to give me a statement, she would not and made up senseless excuses.

Shame on me for not getting the initial payoff in written statement sent to dealer, but shame on you for losing a customer for over 15 years.  Adios!