State Farm Bank

One Of The Better Online Banks For Checking/Bill Pay/Atm
- joewaca - Thursday, September 22, 2011 - 9:38 AM

State Farm has a very good bill pay/transfer between accounts system compared with the clunker I use at my credit union. They also refund your ATM card usage at the end of every month, which I find invaluable for travelling. And if you desperately need to give a physical check to someone you can go to most State Farm agents. Real people answer the phone and I've been helped in minutes with a problem.

I've had an Ally bank account, and I think they have slightly better rates and a similar deal with the ATM card. I think its irritating how you have to sign up for this through an agent, but it only takes 5 minutes and its about as timeconsuming as when I signed up for a Chase or Ally bank account online.

Poor Credit Card Department
- monica1 - Monday, July 25, 2011 - 3:45 PM

NEVER OPEN ANY ACCOUNT WITH STATE FARM,[/H2] I USE TO HAVE ACCOUNT WITH STATE FARM BANK FROM LAST 11 YEARS. THEY PUT MY ACCOUNT IN COLLECTION WITH LACK OF THEIR CUSTMER SERVICE INCLUDING THEIR SUPERWISER. INSTEAD OF LISTENING TO MY PROBLEM. SHE CANCEL MY ACCOUNT EVEN THOUGH IT WAS PAID IN FULL. AND SUPERWISER SAID SHE GOING TO CANCEL MY ACCOUNT BECAUSE I TOLD HER , SHE CANNOT UNDERSTAND MY PROBLEM AND THE COMLICATION OF CREDIT REPORT. TOTALLY RUDE , THEY NEED TO EITHER CLOSE THEIR BANK OR CHANGE THIER STAFF. IF ANY BODY FROM THEIR BANKING WANT TO TAKE CARE OF THEIR CUSTMER PLEASE CALL AT 9034519188.

 

 

 

 

8

State Farm Bank In A Word: Incompetent
- AlaskaAKUser - Tuesday, December 27, 2011 - 1:11 PM

I am a current customer with a State Farm Bank Checking account.

I've had numerous accounts with multiple institutions. I've never seen a more poorly managed and stunningly inconsistent financial institution. I continue to receive conflicting information based on what part of the Bank I'm in contact with depending on the issue. For example, one part says the bank can't do this or that while other staff at the bank say my account is fine and they absolutely support this or that. I've actually got a form on my desk from one part of the bank requiring my signature while another part of the bank says I don't need to sign it and that everything is fine with my account.

The nail in the coffin for State Farm Bank is the fact that they don't support Mint.com or Quicken. Yep, it's 2012 and State Farm Bank does not allow you to download transactions into Mint.com nor do they allow you to download transactions into Quicken (Express Web Connect or Direct Connect). What's amusing is that over the four weeks it took me to confirm this with State Farm Bank, their online support staff would say that it does, then they would get their terms wrong (not knowing the difference between "Direct Connect" and "Express Web Connect"), and then say that they don’t support Mint.com or Quicken at all.

Their telephone support agents are polite and cheerful. However, they can only do so much. The bank's back-office staff are poorly trained, uninformed, and (based on their very poorly written communication) stupid.

I can summarize State Farm Bank up in one word: incompetent.

I can not, and do not, recommend State Farm Bank for anyone. Look elsewhere for your banking needs. The benefits of ATM access are not worth the hassle and stunning incompetence that is State Farm Bank.

A Great On Line Bank!
- PVTom - Thursday, February 2, 2012 - 1:38 PM

    I started online banking with B of A in the 90's and was very pleased with the many advantages online banking offered. The cobo of brick and motor branches and ATM's everywhere made them hard to beat. I was very happy and reluctant to even consider any other bank even with my State Farm Agent's encouragement to check out SFB. However the day he said that I could use any ATM with any bank, etc. and SFB would return the charges to me, I took the time to check out SFB. I started with a Visa card to see how the internals of the Internet transactions were handled. I had big doulbs that this up start bank (1999) could really compete with my cutting edge, and mega size bank.

To my surprise and delight SFB surpassed all my expectations. The first thing I noticed was they provided just the right amount of security on my SFB Visa card and lower interests rate than B of A or other cards. Security is a big issue for me, I want it but not at the expense of needlessly shutting my card down or phone calls with every potential security breach. I was amazed with their spot on security detection.

Not only did they offer all the benefits of B of A but offered big advantages. The biggest advantage was being able to use any ATM, anywhere and pay no charges.SFB paid much higher interest rates on all my checking and savings accounts. The only draw back to this bank is if you or your business deals in cash. You will need to look around to find an ATM that will accept a cash deposit for your cash deposit needs. It's not a problem for my needs. If you can't find a local ATM that will accept cash deposits for SFB, you may want to maintain an account with the likes of B of A to handle your cash deposit needs.

One last thing, the service is great day or night, you get to talk to a real person quickly, that you can understand, and not have to wade through deep accents.

Mortgage Refi
- ellwood000 - Thursday, January 12, 2012 - 8:24 PM

I dealt with a guy named Chris.  Don't waste time with these clowns.  He tried to jack up my rate.  When I got the paperwork the rate was higher than posted on the website even tho my credit was 810 and he did not respond to my calls.  These guys want a perfect scenario and don't consider any variations.  Also, they will sell your info and do the credit inquiory without the consent.

Poor Privacy Safeguards
- griddy2 - Saturday, September 29, 2012 - 7:05 AM

They printed all of my personal information including full social security number, date of birth, drivers license number, address and account number and put it in the regular mail.  They said it was for a signature card.  Can you imagine if someone had intercepted my mail or it was delivered to the wrong address or got lost?  Everything was printed out and would have been great for someone wanting to steal my identity.

Online Banking WAS GOOD BEFORE "WE LISTENED TO YOU" Now It Is Useless
- billr - Sunday, May 13, 2012 - 1:49 AM

Before 2012 state farm bank was working perfectly, you could pay insurance online, cash state farm dollars online to apply to your premiums. now i have to pay by check because the software no longer works for online payments (a blank page comes up when you try to pay) and my state farm dollars "disappear" when i try to use them, but nothing is applied to my premiums. they have obviously hired a new programmer who wants to make a name for him/her self by taking something that had zero problems and ****ing it all up. i may cancel my credit card accounts. now i am getting 'cannot access server due to technical difficulties" this is a major messup on state farms behalf. very frustrated!!!!!

Save Yourself The Headache
- dangit_pal - Sunday, September 16, 2012 - 1:28 PM

If you want to deal with poor customer service whenever you're in a pinch, SF Bank is your best bet. I've been on the phone with several representatives trying to get a new debit card. The short story is, my account was hacked and it has been one ordeal after another getting State Farm Bank to do anything about sending me a new card, replacing the funds, or even getting a representative to care at all. And since there are no brick and mortar buildings, good luck with ever having immediate access to your account or dealing with a person face to face. Save yourself the headache!