Texans Credit Union

Not A Goog Bank In My Personal Opinion
- BettyRamirez - Wednesday, January 25, 2012 - 5:29 PM

I thought that Texans Credit Union was a good bank but I was surprised to find out differently. 

Texans Credit Union charges for everything, even if you use your own money just to transfer money from your savings to your checking which is $7.00 dollars plus $35.00 dollars for the overdraft. I asked for online payments (bill) and found out that it costs 5 dollars per month. 

I didn't know that there were better options like RBFCU, where you can open a checking account with just $5 dollar with free overdraft protection. There is no charge for transferring money from your checking to your savings to cover overdrafts to your checking account. Also, I get .15 cents every time that I use my debit card and online payments are free.

 When Texans Credit Union closed the Austin branch they said that we can continue to have our accounts and use the ATM machines from some stores without charge, but many people were charged a  $ 2 dollar fee for using the ATM.   I work for a company where many employees have an account with Texans Credit Union because it was located in the same building.  We were told call customer service to get a refund. Also I was told that if I want to close my account I only  need to call by phone Texans would  send me a check for my balance, but again I received an unpleasant surprise.  I called and I sent an email but I was then told that I need to send a fax or mail a letter if I want to close my account.  That was the only way to close an account. Even though I signed a letter about I don’t want overdraft protection to avoid paying the $35 dollars.

What happened is that I called to close my account in December 12/2011 and then on  the 14th I called my insurance to charge the payment to my other bank account around 10 AM, but it was too late, Texans  had processed the charge already. I have money to cover this amount but since they charge me $35 dollar for the overdraft plus the $7 dollars to transfer money from my checking to my savings now I have a negative balance of $20 dollars.  If this wasn't enough, a collections lady called me last week saying that if I did not pay the $20 dollars or call her by Saturday 21 she will report me with the Credit Union Bank. Of course I did not get this call until after I sent a fax telling them that I want to close my account after 13 years with this bank. Thank God that they closed the Austin branch.

I will send the amount that my account is negative because I don't want this to affect my credit.  I hope Texans finally close my account and I don't want to do business with Texans ever again. Ever.