Tropical Financial Credit Union

FORCED FLOOD INSURANCE
- richz747 - Wednesday, February 2, 2011 - 2:10 PM

I was going over my statements on line of my various accounts and came across a withdrawl of 1,418.09 from Allied Flood Premium,I immediately contacted my local Tropical branch and asked what this was she did some checking with Lillian Musso at the main office insurance Dept. What I was told was that I needed flood insurance because I have a HELOC with Tropical,now I have had this out since 2003 and renewed it in 2007 and only once did I get flood insurance because they threatened to take it out on me si took it out on my own had a survey done and sent them the survey showing I was almost 2 feet above the flood plain,never heard from them again until they decided to get me a policy for 1,418 dollars. I immediately went to my State Farm  agent and took out the same policy for 224.00 and am now applying for a LOMA letter from Fema. they would not refund my money then after many phone calls they gave me a partial refund but wont refund 442.00 there are 2 issues here one with the Flood insurance that I am resolving with FEMA but the other is they keep telling me there ins. company sent 2 letters to me ,that is a total lie I never recvd otherwise I would have gotten my own insurance and fought it,I cant get anybody from Tropical to tell me why I wasnt notified by phone or by e-mail I accepted Tropicals request to go paperless and this is what they pulled. The person who is refusing a refund is Pete Valerioti he is the Vp. consumer lending, so much for being a customer for 32 years.,but not much longer!.If anyone reading this and thinks I have a legal lawsuit or who to complain to in the Govt. please contact me or give me some advise.richz747@bellsouth.net

AVOID This Credit Union!!
- dwilliams309 - Friday, October 19, 2012 - 11:20 AM

The ONLY way we ended up here is this is who approved our vehicle loan which we purchased approx. 15 months ago.  There was some confusion on my part as to the actual loan payment amount and I could not locate my loan documents that were put into storage.  I was paying $414 a month and on occasion I would pay $425 to $450 in order to pay it off sooner.  Approx 10 months into payments, I was notified we had no insurance and needed to provide them with proof of coverage, which we did.  5 different times!!!  We were finally told they received it, then the next month they charged our account over $4,000 for auto insurance!!!  We called them yet again and yet again provided them with proof of coverage!  They refunded the insurance as we had never lapsed, just had changed carriers.  The next month, in Oct. 2011, they reported us as 30 days late!!  We called yet again and were told that it was because of the added insurance and that we didn't send in the difference, but that we needed to dispute it and they would remove it.  We did dispute it with 2 credit bureaus and they did not remove it and reported it as accurate.  After many phone calls to Angel Gonzalez, who is worthless by the way.  He does not do what he says he will.  He does not follow up and take care of what he says he will.  We also spoke with a Mr. Humes in collections who seemed very confused as to what our payment was as well.  He kept referring us back to Mr. Gonzalez.  Approx 6 weeks ago Mr. Gonzalez told my husband he would get a copy of the sales contract to see the correct payment amount because we still thought the added insurance was calculated in there.  We never heard back from him.  Then we started receiving letters saying we were past due and to submit $0.00. ????  What???  I called to find out what that was about and they didn't know.  Just talked to Mr. Gonzalez again, 2 weeks ago.  He said he had the sales contract and the payment in fact was $426 a month, not $414 as I thought.  He said he would mail it out to me.  Here it is October 19th and never got a copy of it from Mr. Gonzalez at Tropical Financial Credit Union.  I just received yet another notification that TFCU has now for a second time charged us with being 30 days late!!  We haven't had even one late payment in 10 years and this credit union is single handedly ruining our credit.  We need to purchase another vehicle and have been fighting this for months, but only get erroneous information and no return calls!!  Mr. Gonzalez told me last week that he would speak with his boss who was on vacation about removing the 30 day lates due to all the confusion and lack of follow up on their end.  Guess what.  Its been a week and no one got back with us or removed the now 2 30 day late reportings!!

Better Businness Bureau :Tropical Financial Credit Union Not A Accredited Businness ***** RATED F ******
- richz747 - Tuesday, May 1, 2012 - 3:27 PM

Prospective customers and current customers of Tropical Financial Credit Union,having more problems with Tropical to be posted shortly,went to file a complaint with the Better Businness Bureau,guess what they already are rated F ,they are not a accredited businness,think about joining another Credit Union.

High rates
- jboho - Tuesday, November 1, 2011 - 12:55 PM

UPDATE: A representative from TCFU contacted me to say that they were in error for charging my account. He apologized and even called me. I don't know what this means for others who might get hit by this chage, but I thought it only fair to note that they did taker this step with me even though I had already terminated my account. 

#########

I had a Tropical Financial Credit Union account for many years and always held a balance well over $1,000. Recently I had to close the account because I moved out of state. Prior to closing, I moved the bulk of my funds out into my new bank before closing. But because I was under their $1,000 limit before I could get the account closed, they charged me a $6 "maintanence" fee. This was after a representative assured me I would not be charged fees of any kind on closing.

This was not neccessarily a big deal for me, although after being a good customer for a number of years, you'd think they might look the other way. But for anyone who has $1,000 or less to their name, it seems excessive to charge someone for not having enough money in their bank. One of the reasons people do business with credit unions instead of banks is to avoid the assortment of fees those banks use against their customers. How disappointing that TCFU chooses to do the same.

One Day Car Loan Approval Took Over A Week !!
- TourDeForce - Tuesday, January 17, 2012 - 12:06 PM

Submitted an on-line application over the weekend and got a confirmation e-mail indicating I would be contacted in one business day.  Five days later my pre-arranged deal opportunities for cars I was considering had slipped away.  Contacted TFCU for the status of my application and was told it had not begun the approval process and I would be contacted later that same day.  Guess what??  No contact.  No issues with my application, they simply dropped the ball - TWICE, and it cost ME. 

Great Customer Service
- Pancho - Thursday, December 22, 2011 - 8:37 AM

My bank representative called just to make sure everything was "ok".

Rude Customer Service
- bankinginsf - Wednesday, October 3, 2012 - 8:02 PM

TFCU has very rude customer service. Everything was going well, I used to go deposit money every other week until one afternoon I was about to make a regular deposit a manager at the branch started asking me for id to deposit money into my account. I told him that I wasn't interested on knowing how much I had, I just want to deposit money into the account I provided him. I refused to provided him with my id because I noticed he was being rude and I've never seen a bank asking you for id to deposit money unless you're going to withdraw money. We got into an argument and he told me that he wasn't going to let me deposit money if I din't provide him with an id. The results, I close my personal and business account. I'll never go back to TFCU. I'm better off with Citibank, I've been banking with them for about 5 years and no problem so far. Excellent customer service.