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Overview / Commentary

Truliant Credit Union is headquartered in WINSTON SALEM and is the 3rd largest credit union in the state of North Carolina. It is also the 105th largest credit union in the nation. It was established in 1952 and as of March of 2014, it had grown to 494 employees and 185,538 members. Truliant Credit Union's money market rates are 25% higher than the national average, and it has a A health rating.

Field of Membership Restrictions

Membership is open to anyone who lives, works or worships in one of two dozen counties in North Carolina, in portions of Greenville County, South Carolina, and in parts of a few counties in Virginia. - See Details

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Reviews (7)

Truliant Is Great For Everyday People

I would highly recommend Truliant Credit Union for the normal everyday person. I work for one of the big name banks so I have an understanding of what is involved in the financial services industry. Although I work there, I do not make enough money nor do I have a good enough credit history to qualify for their “best” products. I opened a savings account with Truliant and I have super pleased ever since I did. I get much better returns on my savings account with them than I do at the bank I work for. I was also able to qualify for a low interest loan without a lot of hassle at Truliant. Every time I have dealt with someone there they have had superior customer service attitudes. I would highly recommend them for anyone needing a real-world financial services institution rather than one that caters or is designed more for the high net-worth customers.

Low Fees And Low Interest Rates On Loans

I been with Truliant Federal Credit Union for five years since moving to NC.  My checking account does not have any fees, especially no debit card fees.  I have also saved money due to the low loan rates I have gotten on my home and auto.

Bank Elsewhere, Save Yourself The Headache

I opened an acocunt with Truliant in 2008 as they had a relationship wiht the organization I work with.

They promised several features and benefits via membership, none of which ever materialized.

Within a year of opening my account, they closed the only local branch within 40 miles.  In order to see a "banker" I have to drive 45 minutes both ways.  This is a horrible inconvenience.

The interest rates at Truliant are horrible, for investment vehicles, loans and simple personal banking.  I strongly recommend Coastal FCU as an alternative.

Trulinat customer service is steadily declining.  When I opened this account it was a simple call to a local area to connect with a rep.  Now hold times when calling in are similar to calling the IRS.  The reps are not educated and are borderline hositle.  Likely becuase they are making minimum wage or just over.

Since they revamped their online access platform, it is nearly impossible to easily access your accounts.  You have to click about 6 times once you land on their homepage to get to the login screen.  After you login they have a ridiculous process where they call you with and access code to see your accounts.  The time suck is mind numbing.  The rep said this is going to be a banking industry standard going forward.  I have not been able to find supporting evidence for that claim.

Save yourself the time and the hassle.  Bank somewhere else.


Awful Bank, Fees, Fees, Fees So Much For Better Than The Big Banks

we had opened an account at truliant and we were going to move most of our funds there, from one of the so called "bad" big banks. well both my husband and i work at one of those big banks and they would never do what truliant did. they charged fee after fee just for a checking account until it was charged off and closed.

they never sent a single statement.

i will never do business with them again.

Worst Nightmare With A So Call Bank Or Whatever You Want To Call Them Poor Rating

I have been with Truliant for 7 yrs, I had direct depoist. Well I applied for a payday loan and paid the balance well these people keep trying to get money out of my account. I called Truliant to stop this because they charged me a fee when these people tried to get money out of my account there was no money there. So I called Truliant and told them not to let this go through,  first of all they would not stop this because I owe them money, which is the fee for the payday loan not being there.I was told to pay this fee and $20 to close the account. They are full of it and I will never bank with them again and they can take there fees and put it you know where.

Greedy And Poor Service

I have been a member of Truliant for over 15 years. They used to be terrific. Over the past 5 years they have become terrible. Instead of using profits to lower fees and increase benefits, they instead built a mansion of a main office in Winston-Salem. Customer must walk 75 yards or more to the front door so executives can have there grandiose pool in front. They recently opened membership to anyone and greatly increased customers, but did not increase staff. Expect long lines and slow service and too many fees. I am now searching for another bank. I would not recommend Truliant to anyone.

Terrible Bank For Joint Checking Accounts

This bank just got a new system. It is terrible for joint checking accounts. I cannot see any easy payments online that my spouse entered, and vice versa. To managementWe could balance our checkbook before and see all pending payments. I complained to management and they told me their new system is made for an individual, not joint accounts. I am just waiting for my checks to run out, as I am very unhappy. Also, they sent me checks with the wrong information and told me they would resend new checks with the right information and not charge the account for both. Wrong....they charged me for both. Terrible bank and customer service. I should have known when I got this account a few years ago, and a fraud cashed a check through Cary's drive through and they didn't allow someone to cash a check that didn't even have an account with the credit union. It is their policy (that they didn't adhere to) to make any non credit union member come in the bank. I did not get my money back on this. Shady people, and they do not care if you stay a customer our not...


Data for Q1 2014

Institution Health


Texas Ratio


The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 Truliant Credit Union had $11.03 million in non-current loans and owned real-estate with $166.2 million in equity and loan loss allowances on hand to cover it. This gives Truliant Credit Union a Texas Ratio of 6.64% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend


The Texas Ratio for Truliant Credit Union decreased slightly from 8.60% as of March 31, 2013 to 6.64% as of March 31, 2014, resulting in a positive change of 22.82%.This indicates that the balance sheet and financial strength for Truliant Credit Union has improved slightly in recent periods.

Deposit Growth


In the past year, Truliant Credit Union has increased its total deposits by $54.98 million, resulting in 3.67% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Truliant Credit Union has shown is excellent.



Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Truliant Credit Union has $1.75 billion in assets with $166.2 million in equity, resulting in a capitalization level of 9.51%, which is above average.

Institution Statistics

NCUA #7840
Year Chartered1952
Primary Regulator
Assets and Liabilities
Assets$1.75 billion
Loans$1.30 billion
Deposits$1.55 billion
Equity Capital$154.02 million
Loan Loss Allowance$12.18 million
Unbacked Noncurrent Loans$6.35 million
Real Estate Owned$4.68 million
Historic Data - March 2013
Assets$1.68 billion
Equity Capital$137.75 million
Loan Loss Allowance$12.62 million
Unbacked Noncurrent Loans$6.35 million
Real Estate Owned$5.83 million
Profit Margin - Quarterly
Net Interest Margin0.98%
Return on Assets0.71%
Return on Equity8.06%
Interest Income$15.07 million

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Truliant Credit Union Savings Account Rates

0.30%$100k-Business Savings
0.30%$100k-Health Savings Account
0.30%$100k-Regular Savings
0.30%$100k-IRA Savings
0.25%--Save Your Way Account
0.25%--Rainy Day Account
0.05%--Christmas Club

Truliant Credit Union Money Market Rates

0.55%$1m-Business Money Market
0.40%$100k-Investor's Money Market
0.35%$100k-Select Money Market
0.35%$100k-Select IRA Money Market
0.30%$100k-Performance Plus Money Market
0.30%$100k-Performance Plus IRA Money Market
0.25%$100k-Premier Money Market

Truliant Credit Union Checking Account Rates

0.15%$100k-Business Checking
0.05%--Basic Business Checking
0.05%--Basic Checking
0.05%$2,500-Advantage Checking
0.05%--Senior Advantage Checking

Truliant Credit Union CD Rates

1.60%$100k-60 Month Certificate
1.40%$100k-48 Month Certificate
1.05%$100k-36 Month Certificate
1.05%$100k-Business 36 Month Certificate
0.70%$100k-24 Month Certificate
0.70%$100k-Dollar Dog Certificate
0.70%$100k-Business 24 Month CD
0.60%$100k-24 Month Flex Certificate
0.55%$100k-18 Month Certificate
0.40%$100k-12 Month Certificate
0.40%$100k-Business 12 Month Certificate
0.35%$100k-6 Month Certificate
0.35%$100k-Business 6 Month Certificate
0.30%$100k-14 Month Certificate
0.25%$100k-3 Month Certificate
0.25%$100k-Business 3 Month Certificate

Truliant Credit Union IRA Rates

1.60%$100k-60 Month IRA Certificate
1.40%$100k-48 Month IRA Certificate
1.05%$100k-36 Month IRA Certificate
0.70%$100k-Dollar Dog IRA Certificate
0.70%$100k-24 Month IRA Certificate
0.60%$100k-24 Month Flex IRA Certificate
0.55%$100k-18 Month IRA Certificate
0.40%$100k-12 Month IRA Certificate
0.35%$100k-6 Month IRA Certificate
0.30%$100k-14 Month IRA Certificate

Truliant Credit Union has 23 locations. Click to view all Truliant Credit Union locations.