Tyndall Federal Credit Union is headquartered in Panama City and is the 13st largest credit union in the state of Florida. It is also the 180th largest credit union in the nation. It was established in 1956 and as of March of 2014, it had grown to 255 employees and 98,981 members. Tyndall Federal Credit Union has a A health rating.
Membership is open to you if you work for or belong to any of the groups shown in the Field of Membership. The Field of Membership includes core military and government (local, city & state) groups, as well as many companies in the Panhandle area of Florida. In addition, you may be eligible for membership if you live, work, worship, or go to school in Bay, Gulf, Walton, Jackson, Okaloosa, Franklin, Calhoun, Holmes, or Washington Counties in Florida, or in Houston County in Alabama. - See Details
On sunday my cell phone sent me an email to let me know my payment had been processed and so I thought it strange that bank didn't show the payment as withdrawn. Today is thursday and I noticed I had been charged two NSF fees. Tyndall bank had been holding that cell phone payment since sunday which put a hold on my account for the amount. In the meantime, my electric bill came out. I had sufficient funds in the account but not according to the bank which cosiders the holding payment as already come out even though it has not cleared. So I was 4 dollars short on my electric bill. So the bank is now charging me two NSF fees for one overdraft. If the payment had come out as it should have 4 days ago I could have forseen the need to put 4 dollars into my account to cover the charge and to avoid 56 dollars in NSF fees.
Tyndall consistently holds payments and then doubly charges NSF fees. Technically, I was only short on one bill, not two, but I was charged two NSF fees. This practice can cause a snowball effect of insufficient funds by charging those NSF fees when there are sufficient funds in the account or should have been. And complaining doesn't do anything. Tyndall bank has set their system up to rob people of their money.
I took out a car loan with Tyndall FCU, and they required a draw against my checking for the monthly payments. I paid off the loan within 2-3 months and asked for my account to be closed. Instead of closing my account, they drew another $90 from my checking, but assured me the overpayment would be refunded. I waited for the refund and then forgot about it. In the meantime, Tyndall transferred the money to a "savings" account, and began drawing a $5 fee against my money because less than $100 was in the account. When I remembered the overpayment, Tyndall had eaten $25 of my money and refused to refund their "fees" for my overpayment. I went up the chain of command, all the way to the president, but they refused to refund my money. I have asked an attorney to file a claim in small claims court for the $25. He said that if anyone else has a similar complaint, I can file a class-action lawsuit. Please respond if you have had fees taken from your account after overpaying a loan. They had no right to transfer my money into another account and begin drawing "fees" to steal it.
While stationed there they were fine. But once we PCS'd they were uncooperative and condenscending! We have used their swervice for over 5 years and have been stationed over seas and stateside elsewhere and since we have left no issues have been resolved. I got to the point that I said ah whatever no big deal I rather not speak with them over the phone. But enough is enough! I will not be spoken to that way, They need to improve their customer service! Not everyone is out to get their money back. Some people understand they may have been at fault, but in no way is it okay for anyone to treat customers that way! And when the issue about their customer service was brought to their attention via secure messaging they didn't even address the issue. You may not care about little o me because I don't make the big bucks but customer service should be given to every CUSTOMER!!! If I could give no stars I would!
The Certificate Advantage program consists of 5 separate Certificate Accounts with an equal dollar amount in each (minimum required deposit of $500 per Certificate):
a 1-Year Certificate, a 2-Year Certificate, a 3-Year Certificate, a 4-Year Certificate, and a 5-Year Certificate
I've had an auto loan with TFCU since July, 2012. I remarried, and moved, so I contacted them to change my name and address on the loan docs, and get my registration updated. They convinced me to come into the branch, so they could talk to me about obtaining a lower interest rate on my auto loan. Once I make the trip to the branch, and sat thru the whole spiel about what they can do for me, I find out a lower interest rate is not available to me. Of course, it's 3 weeks later when they finally admit that fact to me. To make matters worse, when it is all said and done, my car payment was HIGHER. Then (insult to injury), they lost my registration. I started the process in mid-April. It is now the first of June, and I still do not have my updated registration. I do have a higher car payment, and I had to pay out almost $200 to get my information updated. I will never, ever use Tyndall Federal Credit Union for anything ever again.
I am 50 years old and have had an account with Tyndall since I was 14.They have been responsible for financing my home, many autos, all my big toys (Boats,motorcycles etc.).They have done exactly as promised on every occasion. You would have to prove to me that there is a better financial institution anywhere. My Family and myself are totally satisfied with every aspect of our relationship with Tyndall.
Tyndall Federal Credit Union is seriously flawed when it comes to enforcing their own rules and procedures, e.g., joint personal accounts.
The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 Tyndall Federal Credit Union had $3.59 million in non-current loans and owned real-estate with $124.67 million in equity and loan loss allowances on hand to cover it. This gives Tyndall Federal Credit Union a Texas Ratio of 2.88% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
The Texas Ratio for Tyndall Federal Credit Union decreased slightly from 4.08% as of March 31, 2013 to 2.88% as of March 31, 2014, resulting in a positive change of 29.28%.This indicates that the balance sheet and financial strength for Tyndall Federal Credit Union has improved slightly in recent periods.
In the past year, Tyndall Federal Credit Union has increased its total deposits by $20.43 million, resulting in 2.09% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Tyndall Federal Credit Union has shown is above average.
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Tyndall Federal Credit Union has $1.15 billion in assets with $124.67 million in equity, resulting in a capitalization level of 10.87%, which is above average.
|Assets and Liabilities|
|Equity Capital||$119.79 million|
|Loan Loss Allowance||$4.88 million|
|Unbacked Noncurrent Loans||$2.67 million|
|Real Estate Owned||$920,000|
|Historic Data - March 2013|
|Equity Capital||$116.03 million|
|Loan Loss Allowance||$6.09 million|
|Unbacked Noncurrent Loans||$2.67 million|
|Real Estate Owned||$1.36 million|
|Profit Margin - Quarterly|
|Return on Assets||0.02%|
|Return on Equity||0.22%|
|Interest Income||$7.12 million|
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|0.15%||$50||-||Roth IRA Contributory|
|0.05%||-||-||Tyndall Savers Regular Share|
|0.05%||-||-||Uniform Gift to Minors|
|0.05%||-||-||Tyndall Savers Club Account|
|0.05%||$250||-||Tyndall Savers Money Market|
|1.00%||-||$50k||Smart Checking - Qualifying|
|0.05%||$25||-||Tyndall Savers Checking|
|0.05%||-||-||Smart Checking - Non Qualifying|
|1.75%||$1k||-||60 Month CD|
|1.75%||$500||-||60 Month Certificate Advantage CD|
|1.75%||$250||-||60 Month Tyndall Savers CD|
|1.50%||$1k||-||48 Month CD|
|1.50%||$500||-||48 Month Certificate Advantage CD|
|1.50%||$250||-||48 Month Tyndall Savers CD|
|1.25%||$1k||-||36 Month CD|
|1.25%||$500||-||36 Month Certificate Advantage CD|
|1.25%||$250||-||36 Month Tyndall Savers CD|
|1.00%||$1k||-||24 Month CD|
|1.00%||$500||-||24 Month Certificate Advantage CD|
|1.00%||$250||-||24 Month Tyndall Savers CD|
|0.75%||$1k||-||18 Month CD|
|0.75%||$250||-||18 Month Tyndall Savers CD|
|0.75%||$250||-||18 - 36 Month Variable Term Tyndall Savers CD|
|0.65%||$1k||-||12 Month CD|
|0.65%||$500||-||12 Month Certificate Advantage CD|
|0.65%||$250||-||12 Month Tyndall Savers CD|
|0.45%||$1k||-||182 Day CD|
|0.45%||$1k||-||1 Year Add-On CD|
|0.45%||$250||-||1 Year Add-On Tyndall Savers CD|
|0.25%||$1k||-||91 Day CD|
|0.25%||$250||-||91 Day Tyndall Savers CD|
|0.25%||$250||-||182 Day Tyndall Savers CD|
|1.75%||$1k||-||60 Month IRA|
|1.75%||$500||-||60 Month Certificate Advantage IRA|
|1.50%||$1k||-||48 Month IRA|
|1.50%||$500||-||48 Month Certificate Advantage IRA|
|1.25%||$1k||-||36 Month IRA|
|1.25%||$500||-||36 Month Certificate Advantage IRA|
|1.00%||$1k||-||24 Month IRA|
|1.00%||$500||-||24 Month Certificate Advantage IRA|
|0.75%||$1k||-||18 Month IRA|
|0.65%||$1k||-||12 Month IRA|
|0.65%||$500||-||12 Month Certificate Advantage IRA|