Tyndall Federal Credit Union

Tyndall Holds Payment Withdrawls To Generate More NSF Fees
- mindyshep1127 - Thursday, June 28, 2012 - 12:55 PM

On sunday my cell phone sent me an email to let me know my payment had been processed and so I thought it strange that bank didn't show the payment as withdrawn. Today is thursday and I noticed I had been charged two NSF fees. Tyndall bank had been holding that cell phone payment since sunday which put a hold on my account for the amount. In the meantime, my electric bill came out. I had sufficient funds in the account but not according to the bank which cosiders the holding payment as already come out even though it has not cleared. So I was 4 dollars short on my electric bill. So the bank is now charging me two NSF fees for one overdraft. If the payment had come  out as it should have 4 days ago I could have forseen the need to put 4 dollars into my account to cover the charge and to avoid 56 dollars in NSF fees. 

Tyndall consistently holds payments and then doubly charges NSF fees. Technically, I was only short on one bill, not two, but I was charged two NSF fees. This practice can cause a snowball effect of insufficient funds by charging those NSF fees when there are sufficient funds in the account or should have been. And complaining doesn't do anything. Tyndall bank has set their system up to rob people of their money.

Tyndall Stole My Money
- bamajuliette - Saturday, April 28, 2012 - 12:45 AM

I took out a car loan with Tyndall FCU, and they required a draw against my checking for the monthly payments. I paid off the loan within 2-3 months and asked for my account to be closed. Instead of closing my account, they drew another $90 from my checking, but assured me the overpayment would be refunded. I waited for the refund and then forgot about it. In the meantime, Tyndall transferred the money to a "savings" account, and began drawing a $5 fee against my money because less than $100 was in the account. When I remembered the overpayment, Tyndall had eaten $25 of my money and refused to refund their "fees" for my overpayment. I went up the chain of command, all the way to the president, but they refused to refund my money. I have asked an attorney to file a claim in small claims court for the $25.  He said that if anyone else has a similar complaint, I can file a class-action lawsuit. Please respond if you have had fees taken from your account after overpaying a loan. They had no right to transfer my money into another account and begin drawing "fees" to steal it.

ACTIVE DUTY DO NOT USE!
- jaybird15 - Monday, January 14, 2013 - 12:20 PM

While stationed there they were fine. But once we PCS'd they were uncooperative and condenscending! We have used their swervice for over 5 years and have been stationed over seas and stateside elsewhere and since we have left no issues have been resolved. I got to the point that I said ah whatever no big deal I rather not speak with them over the phone. But enough is enough! I will not be spoken to that way, They need to improve their customer service! Not everyone is out to get their money back. Some people understand they may have been at fault, but in no way is it okay for anyone to treat customers that way! And when the issue about their customer service was brought to their attention via secure messaging they didn't even address the issue. You may not care about little o me because I don't make the big bucks but customer service should be given to every CUSTOMER!!! If I could give no stars I would! 

NOT A REAL 1.85% "" 1 Year CD ""
- Ricochet - Friday, July 9, 2010 - 11:02 AM

The Certificate Advantage program consists of 5 separate Certificate Accounts with an equal dollar amount in each (minimum required deposit of $500 per Certificate):

• a 1-Year Certificate,
• a 2-Year Certificate,
• a 3-Year Certificate,
• a 4-Year Certificate, and
• a 5-Year Certificate