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512-467-8080
P.O. Box 9350
Austin, TX 78766

University Federal Credit Union is headquartered in Austin and is the 9th largest credit union in the state of Texas. It is also the 105th largest credit union in the nation. It was established in 1936 and as of December of 2013, it had grown to 454 employees and 172,562 members. University Federal Credit Union's CD rates are 39% higher than the national average, and it has a A health rating.

Field of Membership Restrictions

To be eligible for membership in UFCU you must: be employed by a company in our field of membership be the immediate family member of a UFCU member be enrolled in a school that is in our field of membership belong to an association that is in our field of membership If you're unable to qualify for membership based on the above list, you can join the University of Texas Longhorn Foundation - See Details

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Reviews (2)

UFCU Is A Great Option If You're In Austin

I primarily used UFCU when I was a student at UT. They have plenty of ATMs and several branches down around the UT campus. In all of my dealings with UFCU, I've found their customer service to be excellent. I have maintained an account with them over the years because it's easy to do and if I ever need a loan, they'll be one of the first places I look.

Advantages:
Lots of ATMs near UT's campus You can use the debit cards at other in-network credit union ATMs UFCU is not a big, for-profit bank. They don't look to rip you off in the same way Chase or BoA would. I'm told their loan terms are good, though I've never taken advantage of those myself. Great customer service Disadvantages:
Their ATM network--even when you include non-UCFU credit union ATMs--isn't huge All in all, I like UFCU quite a bit.

Worst Customer Service I've Ever Experienced With Any Financial Institution

I've been a member of UFCU for seven years, though I have had other financial institutions until recently.  They have my direct deposit, my new car auto loan, my credit card business.  They are the only financial institution I use right now.  

This is because I left Chase and a competitor credit union and took all that business to UFCU due to UFCU's amazing rates.  The previous reviewer is 100% right that wise customers avoid for profit banks like Chase and stick to credit unions.  I respectfully disagree with him about UFCU's service, aside from the loan rates.  1.3% auto loans if you qualify!  Wow!  6.9% credit cards!  Amazing!


Unfortunately, they have terrible customer service.  My 6.9% credit card is charging 9.9%.  Why?  I don't know.  I've never been late or gone anywhere near the max.  The paperwork says 6.9% and they promise they will fix it.  But they don't.  My mobile app is locked out... again!  I walked into the Guadalupe branch on the drag and asked them to fix it.  I have my driver's license and can prove who I am, but the loan officer sneered at me for asking and said I must fix this from the internet.  Do they not have internet service at their branch?  I guess not, because I left that branch with the problem unresolved.  Finally I did get it working a week later and could make my bill payments.  Next month, the website asked me what my favorite ice cream flavor is.  I had never answered that before so I thought it was establishing a security question.  Nope.  My wife had answered the question, and so when I guessed wrong, they locked me out of my own account.

I called their customer service and answered FIVE security questions correctly before they accepted I was who I was.  I don't know why they asked me the questions, because as soon as they were done they told me they wouldn't help me.  I need to go to the website to fix it.  They won't do it manually.  The only time they set that up is when you open the account, I guess.

That wasn't the case at Chase or the other credit union, where they would fix the problem even if that meant using their internet resources in their office.  UFCU's employees seem to be more interested in socializing with their coworkers, was the impression I got on multiple occasions.

This is very frustrating because I think I'm a model member of their institution.  I carry a balance, have never missed a payment, and do a ton of business with their products.  But when it's time for them to do their part, they just want me to fix it on the website... which is essentially delegating their customer service job to me.



Health

Data for Q4 2013

Institution Health

A

Texas Ratio

GRADE:
A+

The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of December 31, 2013 University Federal Credit Union had $4.56 million in non-current loans and owned real-estate with $132.79 million in equity and loan loss allowances on hand to cover it. This gives University Federal Credit Union a Texas Ratio of 3.44% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend

GRADE:
A+

The Texas Ratio for University Federal Credit Union decreased dramatically from 10.91% as of December 31, 2012 to 3.44% as of December 31, 2013, resulting in a positive change of 68.50%.This indicates that the balance sheet and financial strength for University Federal Credit Union has improved dramatically in recent periods.

Deposit Growth

GRADE:
A+

In the past year, University Federal Credit Union has increased its total deposits by $87.3 million, resulting in 6.14% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth University Federal Credit Union has shown is excellent.

Capitalization

GRADE:
C-

Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. University Federal Credit Union has $1.67 billion in assets with $132.79 million in equity, resulting in a capitalization level of 7.94%, which is below average.

Institution Statistics

Overall
NCUA #1367
Year Chartered1936
Employees454
Primary Regulator
Assets and Liabilities
Assets$1.67 billion
Loans$1.17 billion
Deposits$1.51 billion
Equity Capital$126.17 million
Loan Loss Allowance$6.62 million
Unbacked Noncurrent Loans$4.27 million
Real Estate Owned$291,000
Historic Data - December 2012
Assets$1.57 billion
Equity Capital$116.26 million
Loan Loss Allowance$5.74 million
Unbacked Noncurrent Loans$4.27 million
Real Estate Owned$7.47 million
Profit Margin - Quarterly
Net Interest Margin4.32%
Return on Assets0.77%
Return on Equity10.15%
Interest Income$58.25 million
Rates

Always verify rates and promotions with the bank or credit union. We are not University Federal Credit Union, we are a rate comparison website and can not provide official rates or promotions.

University Federal Credit Union Savings Account Rates

DetailsAPYMINMAXPRODUCT
0.25%$2,500-Savings
0.25%--Teen Savings
0.25%--Kidz Savings
0.25%$100-Variable Rate IRA
0.25%$100-Variable Rate Roth IRA
0.25%$100-Variable Rate CESA

University Federal Credit Union Money Market Rates

DetailsAPYMINMAXPRODUCT
0.25%$250k-Money Market w/ Member Rewards
0.05%--Money Market

University Federal Credit Union Checking Account Rates

DetailsAPYMINMAXPRODUCT
1.25%-$500Teen Checking
0.05%$2,500-Premium Checking
0.01%$1k-Plus Checking
0.00%--Business Checking

University Federal Credit Union CD Rates

DetailsAPYMINMAXPRODUCT
1.25%$100$20k12 Month Early Saver CD
1.00%$1k-60 Month Regular CD
0.75%$1k-48 Month Regular CD
0.50%$1k-36 Month Regular CD
0.25%$1k-24 Month Regular CD
0.10%$1k-12 Month Regular CD
0.10%$1k-24 Month Regular Step Up CD
0.05%$1k-3 Month Regular CD
0.05%$1k-6 Month Regular CD

University Federal Credit Union IRA Rates

DetailsAPYMINMAXPRODUCT
1.00%$1k-60 Month Regular IRA (Traditional,Roth,CESA)
0.75%$1k-48 Month Regular IRA (Traditional,Roth,CESA)
0.50%$1k-36 Month Regular IRA (Traditional,Roth,CESA)
0.25%$1k-24 Month Regular IRA (Traditional,Roth,CESA)
0.10%$1k-12 Month Regular IRA (Traditional,Roth,CESA)
0.10%$1k-24 Month Step Up Regular IRA (Traditional,Roth,CESA)
0.05%$1k-6 Month Regular IRA (Traditional,Roth,CESA)
Locations

University Federal Credit Union has 16 locations. Click to view all University Federal Credit Union locations.