Utah Community Credit Union

Don't Bank Here!
- linds12 - Tuesday, October 4, 2011 - 12:55 PM

I used to use uccu as my bank until I closed my account three 

years ago.  I was not super impressed by them and moved to 

another bank since I got married. Three years later when I want 

to open a new account there, they deny me and won't tell me why.  

When I go in and contact them I find out that the day after I 

cancelled my account there, a payment had processed.  Had I been 

contacted, this would have been taken care of.  UCCU never 

contacted me, what they did was sent me straight to collections. 

So for three years my credit has had this collections issue to 

my name and I had no idea.  When I asked why I wasn't informed 

of this, I was told that it didn't seem like a large enough 

amount of money.  Well it was enough to go to collections and 

on my credit.  I am appauled and disappointed in the service 

and business of this company.  I can't believe that UCCU would 

go behind someones' back and send them to collections when they 

would have willingly paid off the payment right then and there. 

I will never bank with UCCu again, nor will I ever recommend 

them to anyone that I know, but I will strongly tell people not 

to bank there due to the irresponsible way in which they handle 

their customers.  I can't believe that an institution that 

handles peoples money would intentionally ruin someones credit 

because it didn't seem like a big enough amount. 

Beware Of UCCU Utah Community Credit Union
- invert - Tuesday, November 23, 2010 - 10:50 PM

What a waist of time going into UCCU credit union in Utah for a boat loan.  I had everything in line with great credit, W-2's, and everything; after two hours they can back an said sorry we really don't like to loan on that high of an amount on a boat loan.  The Manager of the Springville, UT location didn't know what he was doing or how to calculate income from a business tax return.  They should have told me right up front they wouldn't loan on that amount, and I would have been happy, but to make me wait for 2 hours was ridiculous.  I would never waist my time again going to Utah Community Credit Union.  I even call the corporate offices before I went an told them of the situation to make sure they offered boat loans and the amount I was looking to finance.  The operator said we offer loan amounts up to your request.  They need to be upfront with there customer and every employee needs understand all there policies so it doesn't waist our time or there's.

Opinion From A Longtime Member
- susana221 - Friday, January 4, 2013 - 1:12 PM

 Having been a part of UCCU for almost 30 years I have watched the changes and growth thru the years.  The success and growth they have achieved through membership is impressive.  We have several accounts, two with large Banks and one with UCCU.  I wonder if competing with the "Big Banks" has completely altered what made this Credit Union so great?  They use to be personable with exceptional customer service.  The reason I gave two stars is because some of the Branches do have great employees, but overall as a Corporation they have become less personable than the "Big Banks."   From my perspective they seem to have become more about the numbers than the members.  I have watched this process over time and believe this reflects down from the top.  To put it simply, they really have changed and not for the better!  We receive much better service from our other financial institutions.  Better quality, service and professionalism.  It's unfortunate that what made UCCU stand out from the rest is no longer there.  Thank you UCCU you have made it easier for us to simplify and consolidate our accounts.  I think we will start by closing our account with you.                 

Member For 20 Years - Great Service
- rmckell - Monday, September 10, 2012 - 10:07 PM

I've been banking at UCCU for a long time - technically since I was an infant, but have been using them since I've been in charge of my own accounts too I'm now 26 - over the years I have been able to build excellent credit on my own, partly through them.  I've had to work with them on multiple things - two mortgages for my parents and my house, my car loan, and another loan they approved me for to help me out of a sticky situation.  It's excellent they way they have merged with UVU and they have been around for a long time.  I was able to get a 2.69% car loan there, and they have had excellent service overall, most of which just comes with the territory of being a credit union over a bank, but still - they've always dealt with me and many of my peers with utmost professionalism.    

Only cons - they're one of the bigger credit unions around, so they can afford to be a bit more picky about their loans and who they give good interest rates to - I've had some friends have small issues with that.  in addition, they  lack slightly in communication once accounts are closed and you still need to deal with them or have changed an address - any rational person should keep in good contact with their bank for a little while after leaving, then coming back, or messing with transfer situations, etc.  It's obviously the respsonsibility of an account holder to check after an account's closed to make sure everything is okay, but if someone forgot to keep in touch and changed addresses, etc. it could cause someone to slip through the cracks - this obviously has happened due to another reviewer on here.

To me, however, these are small qualms that are shared by pretty much any financial institution - I've had similar issues with Key Bank.  Overall, UCCU is the best credit union around the valley have been fantastic all around - they'll take good care of you!