Utah Community Credit Union

Don't Bank Here!
- linds12 - Tuesday, October 4, 2011 - 12:55 PM

I used to use uccu as my bank until I closed my account three 

years ago.  I was not super impressed by them and moved to 

another bank since I got married. Three years later when I want 

to open a new account there, they deny me and won't tell me why.  

When I go in and contact them I find out that the day after I 

cancelled my account there, a payment had processed.  Had I been 

contacted, this would have been taken care of.  UCCU never 

contacted me, what they did was sent me straight to collections. 

So for three years my credit has had this collections issue to 

my name and I had no idea.  When I asked why I wasn't informed 

of this, I was told that it didn't seem like a large enough 

amount of money.  Well it was enough to go to collections and 

on my credit.  I am appauled and disappointed in the service 

and business of this company.  I can't believe that UCCU would 

go behind someones' back and send them to collections when they 

would have willingly paid off the payment right then and there. 

I will never bank with UCCu again, nor will I ever recommend 

them to anyone that I know, but I will strongly tell people not 

to bank there due to the irresponsible way in which they handle 

their customers.  I can't believe that an institution that 

handles peoples money would intentionally ruin someones credit 

because it didn't seem like a big enough amount. 

Beware Of UCCU Utah Community Credit Union
- invert - Tuesday, November 23, 2010 - 10:50 PM

What a waist of time going into UCCU credit union in Utah for a boat loan.  I had everything in line with great credit, W-2's, and everything; after two hours they can back an said sorry we really don't like to loan on that high of an amount on a boat loan.  The Manager of the Springville, UT location didn't know what he was doing or how to calculate income from a business tax return.  They should have told me right up front they wouldn't loan on that amount, and I would have been happy, but to make me wait for 2 hours was ridiculous.  I would never waist my time again going to Utah Community Credit Union.  I even call the corporate offices before I went an told them of the situation to make sure they offered boat loans and the amount I was looking to finance.  The operator said we offer loan amounts up to your request.  They need to be upfront with there customer and every employee needs understand all there policies so it doesn't waist our time or there's.