Vantage West Credit Union

This Bank Is Out For Itself
- contrygrlhrt - Monday, June 4, 2012 - 10:20 PM

I have a auto loan through Vantage West and I got injuried on the job a month ago.  I called the credit union to see if I could work out an arragement to either suspend payments for a couple months or pay the interest only for a couple months while I was out of work.  I advised them that I had proof from my doctor about my extensive injury and I would be happy to provide them with the proof.  After they took my information about my payments and income I was advised that, "it doesn't appear that you will be able to make your payment even in three months so it doesn't do us any good to help you now".  I was shocked!!  I told the financial person that he couldn't tell what would happen in three months any more than I could.  I told him that I would be happy to pay the interest so they were at least getting that and I again was told that, "it doesn't do us any good to get that if you can't pay the full amount in three months".  So...basically Vantage West would rather get NOTHING from you and take your vehicle back then attempt to help you and get money while you are in trouble.  By the way...for the record...I work at a job that serves the communtiy and make 20 plus dollars a hour....so...I would have been able to make my payment when I went back to work full time. I wouldn't use Vantage West for ANYTHING...they don't care about making money...so much as ****ing you over when you need help.  Reminds me of the mortage companies and the problems people are having with keeping their homes.

Customer Service Is Horrible
- Roy - Saturday, September 29, 2012 - 3:48 PM

Due to the guy, Shawn, at the front desk of VW on Speedway and Wilmot, I will be changing banks. He is rude, degrading and condescending to customers. I would love to by-pass him but he's on such an ego trip he makes you jump through hoops before you can get them done. Even if you have an appointment with someone else, he will make your life miserable because he thinks he can get away with it. I have yet to understand why Shawn is behind that desk! He is anything but helpful.

Very Negative Experience
- xcj1028 - Saturday, January 5, 2013 - 11:14 AM

I purchased a new vehicle last summer and Vantage West had the most competitive rate. So far it has been a nightmare with this lender. - Very difficult to make payments. VW doesn't accept online payments for auto loans from any bank but their own. I attempted to mail a check but it was returned to sender with no explanation. Pay by phone works but you are charged a fee and it takes days to process. I was offered to go to numerous shared branches however after visiting three locations payment was not accepted (even in cash). - Customer Service is horrible. I attempted to contact customer service to assist with payment methods. I was told I could log in online to set up automatic payments. This sounded like a good solution to make sure this lender would accept my money. When I could not find anything to online I called again. I was told they could not assist me and I would need to visit a branch. I asked for a manager and was transferred. The manager told me it was my responsibility to figure out how to pay my bill. I was then directed to go to a different credit union...another shared branch...and as for help from a different bank. I own my home and this is my third vehicle. I've never made a late payment and still haven't with Vantage West, but it shouldn't take a week to pay a bill. The only way I found to pay the bill is call about a week before the due date and pay a fee for them to take my money. I'm in the process of trying to refinance just to get away from Vantage West.

Overdraft Fees
- LISA505 - Thursday, October 18, 2012 - 10:54 AM

Vantage west takes advantage of their customers with the extremely high fees for over draft. they charge you $32.00 on a $4.00 over draft.. I know it was my own fault for not having enough to cover the $4.00 debit trans. however thats a total of 8 times the amount I was overdrafted. Thats just wrong..  they also attach fees on fees. I guess they have to make there money some how..