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520-298-7882
2480 N Arcadia Ave
Tucson, AZ 85712-5735

Vantage West Credit Union is headquartered in Tucson and is the 4th largest credit union in the state of Arizona. It is also the 154th largest credit union in the nation. It was established in 1955 and as of March of 2014, it had grown to 428 employees and 125,817 members. Vantage West Credit Union's savings rates are 3X the national average, and it boasts a A+ health rating.

Field of Membership Restrictions

If you live, work, worship, volunteer, or attend school within select counties; are an employee of over 1,900 Select Employers; or have certain military affiliations; you are eligible to join. - See Details

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Reviews (6)

This Bank Is Out For Itself

I have a auto loan through Vantage West and I got injuried on the job a month ago.  I called the credit union to see if I could work out an arragement to either suspend payments for a couple months or pay the interest only for a couple months while I was out of work.  I advised them that I had proof from my doctor about my extensive injury and I would be happy to provide them with the proof.  After they took my information about my payments and income I was advised that, "it doesn't appear that you will be able to make your payment even in three months so it doesn't do us any good to help you now".  I was shocked!!  I told the financial person that he couldn't tell what would happen in three months any more than I could.  I told him that I would be happy to pay the interest so they were at least getting that and I again was told that, "it doesn't do us any good to get that if you can't pay the full amount in three months".  So...basically Vantage West would rather get NOTHING from you and take your vehicle back then attempt to help you and get money while you are in trouble.  By the way...for the record...I work at a job that serves the communtiy and make 20 plus dollars a hour....so...I would have been able to make my payment when I went back to work full time. I wouldn't use Vantage West for ANYTHING...they don't care about making money...so much as screwing you over when you need help.  Reminds me of the mortage companies and the problems people are having with keeping their homes.

Customer Service Is Horrible

Due to the guy, Shawn, at the front desk of VW on Speedway and Wilmot, I will be changing banks. He is rude, degrading and condescending to customers. I would love to by-pass him but he's on such an ego trip he makes you jump through hoops before you can get them done. Even if you have an appointment with someone else, he will make your life miserable because he thinks he can get away with it. I have yet to understand why Shawn is behind that desk! He is anything but helpful.

Very Negative Experience

I purchased a new vehicle last summer and Vantage West had the most competitive rate. So far it has been a nightmare with this lender. - Very difficult to make payments. VW doesn't accept online payments for auto loans from any bank but their own. I attempted to mail a check but it was returned to sender with no explanation. Pay by phone works but you are charged a fee and it takes days to process. I was offered to go to numerous shared branches however after visiting three locations payment was not accepted (even in cash). - Customer Service is horrible. I attempted to contact customer service to assist with payment methods. I was told I could log in online to set up automatic payments. This sounded like a good solution to make sure this lender would accept my money. When I could not find anything to online I called again. I was told they could not assist me and I would need to visit a branch. I asked for a manager and was transferred. The manager told me it was my responsibility to figure out how to pay my bill. I was then directed to go to a different credit union...another shared branch...and as for help from a different bank. I own my home and this is my third vehicle. I've never made a late payment and still haven't with Vantage West, but it shouldn't take a week to pay a bill. The only way I found to pay the bill is call about a week before the due date and pay a fee for them to take my money. I'm in the process of trying to refinance just to get away from Vantage West.

IRA Rates High And NCUA Coverage Means Preservation Of Capital.

I found their IRA rates for Premium Share accounts to be very attractive. My wife had been a customer for over 25 years. I met with a VantageWest customer service rep to set up the transfer of an existing traditional IRA from another financial institution. Only time will tell if their service is good; however, the experience was professional. The rep was highly competent and their webite appears to be good and very easily navigated. I plan to have my wife move her traditional IRA from another financial institution at the earliest next convenience. So, to that extent, I recommend AdvantageWest. Their business longevity speaks for itself. 

Overdraft Fees

Vantage west takes advantage of their customers with the extremely high fees for over draft. they charge you $32.00 on a $4.00 over draft.. I know it was my own fault for not having enough to cover the $4.00 debit trans. however thats a total of 8 times the amount I was overdrafted. Thats just wrong..  they also attach fees on fees. I guess they have to make there money some how..

Don't Bank Here

You ever see their commercials on TV? Maybe the one where the pretty lady says she loves "no transfer fees". It's a lie! They charge 6.00 every time they transfer funds from your savings to checking account. Worse yet, don't trust their "Scheduled transfer" system. You set the date, they decide the time of day they're going to make the transfer. I setup a scheduled transfer, knowing I would be out of town, and my bills were due to be paid from my checking account. They paid all of my bills first, making individual transfers from the savings account (a 6.00 charge for each one), then finally the scheduled transfer was completed leaving my savings account close to 1000.00 less than it should have been. They refused to remove the transfer fees. I'm already changing Credit Unions.



Health

Data for Q1 2014

Institution Health

A+

Texas Ratio

GRADE:
A+

The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 Vantage West Credit Union had $7.86 million in non-current loans and owned real-estate with $173.79 million in equity and loan loss allowances on hand to cover it. This gives Vantage West Credit Union a Texas Ratio of 4.52% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend

GRADE:
B

The Texas Ratio for Vantage West Credit Union decreased slightly from 5.31% as of March 31, 2013 to 4.52% as of March 31, 2014, resulting in a positive change of 14.93%.This indicates that the balance sheet and financial strength for Vantage West Credit Union has improved slightly in recent periods.

Deposit Growth

GRADE:
A+

In the past year, Vantage West Credit Union has increased its total deposits by $98.27 million, resulting in 9.53% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Vantage West Credit Union has shown is excellent.

Capitalization

GRADE:
A+

Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Vantage West Credit Union has $1.31 billion in assets with $173.79 million in equity, resulting in a capitalization level of 13.28%, which is excellent.

Institution Statistics

Overall
NCUA #68558
Year Chartered1955
Employees428
Primary Regulator
Assets and Liabilities
Assets$1.31 billion
Loans$1.12 billion
Deposits$1.13 billion
Equity Capital$160.83 million
Loan Loss Allowance$12.96 million
Unbacked Noncurrent Loans$7.36 million
Real Estate Owned$500,000
Historic Data - March 2013
Assets$1.21 billion
Equity Capital$150.39 million
Loan Loss Allowance$12.23 million
Unbacked Noncurrent Loans$7.36 million
Real Estate Owned$720,000
Profit Margin - Quarterly
Return on Assets0.62%
Return on Equity5.04%
Interest Income$15.28 million
Rates

Always verify rates and promotions with the bank or credit union. We are not Vantage West Credit Union, we are a rate comparison website and can not provide official rates or promotions.

Vantage West Credit Union Savings Account Rates

DetailsAPYMINMAXPRODUCT
1.75%$125k-Premium Shares IRA
1.75%$125k-Premium Shares Roth IRA
1.75%$125k-Premium Shares CESA
0.20%$125k-Premium Share Savings
0.20%$125k-Business Premium Share
0.20%$125k-Premium eShare Account
0.10%$10k-Super Saver Club for Kids
0.10%$10k-Regular Savings
0.10%$10k-Business Regular Share
0.10%$10k-Regular eSavings Account

Vantage West Credit Union Money Market Rates

DetailsAPYMINMAXPRODUCT
0.40%$125k-Business High Yield Money Market

Vantage West Credit Union Checking Account Rates

DetailsAPYMINMAXPRODUCT
0.10%--Business Premier Checking
0.05%$3k-Premium Checking
0.05%--Business Select Checking
0.05%--Business Community Checking

Vantage West Credit Union CD Rates

DetailsAPYMINMAXPRODUCT
1.26%$75k-5 Year Share Certificate
1.26%$75k-Business 5 Year Share Certificate
1.10%$1k-15 Month eShare Certificate Special
1.10%$1k-15 Month Share Certificate Special
1.10%$1k-Business 15 Month Share Certificate Special
0.97%$75k-4 Year Share Certificate
0.97%$75k-Business 4 Year Share Certificate
0.84%$75k-3 Year Share Certificate
0.84%$75k-3 Year Jump-up Share Certificate
0.84%$75k-Business 3 Year Jump-up Share Certificate
0.84%$75k-Business 3 Year Share Certificate
0.64%$75k-2 Year Share Certificate
0.64%$75k-2 Year Jump-Up Share Certificate
0.64%$75k-Business 2 Year Jump-Up Share Certificate
0.64%$75k-Business 2 Year Share Certificate
0.52%$75k-18 Month Share Certificate
0.52%$75k-18 Month Jump-Up Share Certificate
0.52%$75k-Business 18 Month Jump-Up Share Certificate
0.52%$75k-Business 18 Month Share Certificate
0.51%$1k-10 Month eShare Certificate
0.41%$75k-1 Year Share Certificate
0.41%$75k-Business 1 Year Share Certificate
0.40%$1k-5 Month eShare Certificate
0.37%$75k-9 Month Share Certificate
0.37%$75k-Business 9 Month Share Certificate
0.31%$75k-6 Month Share Certificate
0.31%$75k-Business 6 Month Share Certificate

Vantage West Credit Union IRA Rates

DetailsAPYMINMAXPRODUCT
0.84%$125k-3 yr Share Certificate IRA
0.47%$125k-18 mo Share Certificate IRA
Locations

Vantage West Credit Union has 16 locations. Click to view all Vantage West Credit Union locations.