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Wouldn't Cash A State Tax Refund Check For Long Term Customer

I am a senior who has had an account with Webster for many years, as has my wife. I tried to cash a $60 State tax refund check which both of us had signed. They would not do it stating it was a federal law that both parties had to be present in order to cash the check. Never mind that my wife and I have thousands in our accounts. So I took the check across the street to Coastway Bank where I also have an account with less funds in it and they cashed the check with no problems. I guess Federal law is only in effect at Webster. I'm going to move my money out of there and look for another bank to do most of my banking in. I can now understand why the general population used to cheer the 20's & 30's bank robbers when they robbed banks. When are they all going to call it a day and stop robbing all of us citizens?

PO'd in RI

Slow On Home Equity Line Approval. Promise To Call Me Back Not Kept. Poor Service.

Their 7-day guarantee is a joke. It has been 2 weeks and I have to chase down the branch manager every day. He said he would call me Monday. I had to call him at  6 PM. He said he would call me Tuesday before 4 PM so that he could get answers. He never called. I need a car but was  getting a HELOC on a property that has no mortgage. THEY PROMISE EVERYTHING BUT CAN'T EVEN KEEP THEIR WORD ON GIVING YOU A PHONE CALL. DON'T GET A LOAN FROM THESE PEOPLE. I WOULDN'T EVEN WANT TO THINK ABOUT GETTING A MORTGAGE FROM THEM. It may take years. 1-800 customer service line not too helpful either.

Stellar All Around

Meriden branch has consistently gone above and beyond in terms of service and accomodations on checking, savings, ancillary issues. Presently moving our accounts from troubled, non-responsive BofA to Webster.

Business Owner

WARNING!!!!! This is the worst bank! I had banked with new Milford Savings Bank since the late 1980s Webster took over 7 approximately years ago. It was ok at first, but they have turned into a literal nightmare!! They do not care about their customers. They make mistakes and will not reverse fees. I wasn't even close to being overdrawn and I was charged 4 fees at 37. each I brought the printout in to the branch. They had no explanation she even called two different managers who also had no explanation. You would think at that point they would refund my money. NO!! They said they are only allowed to give one charge back. That is ludicrous!! Last Thursday, I made a deposit with my credit card machine, the money is available midnight the night I process it. I went into the bank Saturday to withdraw some of the money in order to pay employees, They had no record of the deposit. 1200$ gone. First Data informed the teller of the transaction reference number and proved that the money had indeed been deposited into my account on Friday at 12:01 am The teller basically said they have misplaced my money and even though they have proof of the deposit, they could not withdraw any money at this time. I had workers showing up at my house that day to get paid. They batched out their drawers while I was standing there so when I asked to at least withdraw the available funds so I could give them something, they told me they were closed. I was standing in the bank and they closed while waiting on me. She basically said "I don't know what to tell you, come back on Monday". This sort of thing happens over and over with this bank. I am officially done with these guys. Its terrible that they took over the bank that I was happy with, play games with my money and cause me a lot of stress. I cant run a business like this! DO NOT bank here, anywhere but here!!



Data for Q1 2014

Institution Health


Texas Ratio


The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 Webster Bank had $153.16 million in non-current loans and owned real-estate with $2.36 billion in equity and loan loss allowances on hand to cover it. This gives Webster Bank a Texas Ratio of 6.50% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend


The Texas Ratio for Webster Bank decreased slightly from 9.10% as of March 31, 2013 to 6.50% as of March 31, 2014, resulting in a positive change of 28.63%.This indicates that the balance sheet and financial strength for Webster Bank has improved slightly in recent periods.

Deposit Growth


In the past year, Webster Bank has increased its total deposits by $564.48 million, resulting in 3.8% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Webster Bank has shown is excellent.



Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Webster Bank has $21.15 billion in assets with $2.36 billion in equity, resulting in a capitalization level of 11.14%, which is excellent.

Institution Statistics

FDIC Certificate #18221
Year Established1870
Primary RegulatorOCC
Assets and Liabilities
Assets$21.15 billion
Loans$12.86 billion
Deposits$15.43 billion
Equity Capital$2.20 billion
Loan Loss Allowance$153.60 million
Unbacked Noncurrent Loans$145.50 million
Real Estate Owned$7.66 million
Historic Data - March 2013
Assets$20.08 billion
Equity Capital$2.08 billion
Loan Loss Allowance$167.84 million
Unbacked Noncurrent Loans$145.50 million
Real Estate Owned$3.55 million
Profit Margin - Quarterly
Net Interest Margin3.29%
Return on Assets1.04%
Return on Equity10.09%
Interest Income$178.20 million

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Webster Bank Savings Account Rates

0.30%$100k-Premier Savings
0.20%$100k-WebsterOne Savings
0.02%--Webster Value Savings
0.02%--Holiday Club Savings
0.02%$500-Webster Business Value Savings

Webster Bank Money Market Rates

0.25%$100k-Premier Business Money Market
0.20%$100k-Premium Money Market
0.15%$25k-Business Money Market

Webster Bank Checking Account Rates

0.02%$50k-Premier Checking
0.01%--WebsterOne Checking

Webster Bank CD Rates

2.00%$1k-5 Year CD
1.50%$1k-4 Year CD
1.25%$1k-3 Year CD
0.75%$1k-2 Year CD
0.45%$1k-13 Month CD
0.05%$1k-6 Month Liquidity CD

Webster Bank has 167 locations. Click to view all Webster Bank locations.