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Reviews (8)

Wouldn't Cash A State Tax Refund Check For Long Term Customer

I am a senior who has had an account with Webster for many years, as has my wife. I tried to cash a $60 State tax refund check which both of us had signed. They would not do it stating it was a federal law that both parties had to be present in order to cash the check. Never mind that my wife and I have thousands in our accounts. So I took the check across the street to Coastway Bank where I also have an account with less funds in it and they cashed the check with no problems. I guess Federal law is only in effect at Webster. I'm going to move my money out of there and look for another bank to do most of my banking in. I can now understand why the general population used to cheer the 20's & 30's bank robbers when they robbed banks. When are they all going to call it a day and stop robbing all of us citizens?

PO'd in RI

Slow On Home Equity Line Approval. Promise To Call Me Back Not Kept. Poor Service.

Their 7-day guarantee is a joke. It has been 2 weeks and I have to chase down the branch manager every day. He said he would call me Monday. I had to call him at  6 PM. He said he would call me Tuesday before 4 PM so that he could get answers. He never called. I need a car but was  getting a HELOC on a property that has no mortgage. THEY PROMISE EVERYTHING BUT CAN'T EVEN KEEP THEIR WORD ON GIVING YOU A PHONE CALL. DON'T GET A LOAN FROM THESE PEOPLE. I WOULDN'T EVEN WANT TO THINK ABOUT GETTING A MORTGAGE FROM THEM. It may take years. 1-800 customer service line not too helpful either.

Stellar All Around

Meriden branch has consistently gone above and beyond in terms of service and accomodations on checking, savings, ancillary issues. Presently moving our accounts from troubled, non-responsive BofA to Webster.

Would Not Give Military $500 Credit At Closing

I worked on a refi for my in-laws in December 2012-February 2013. It not only took forever to close, but we kept getting more paperwork to sign after the closing. The WORST part is that the rep, Kimberly Lynch, just happened to "forget" to tell us that military (active or retired) get $500 back at loan closing.  I found out a week or so after the closing while looking at Webster's website for an answer to a question I had.  When I asked her about that, she said she simply forgot to ask during the assessment since she was talking with me and not them and that they won't make good on the money back!  Oh, OK-no problem.  The bank withheld $500 from a couple of seniors, one of which is going through cancer treatment-no problem that you didn't do your job!  BIG thanks for serving our country!  Now the loan was sold to Fannie Mae a week before the first payment was to begin.  Webster Bank is not to be trusted.

Worst Bank Ever

I've been with Webster Bank since for probably 18 years(about the time they took over Derby Savings bank). They started out as a very consumer focused bank looking to provide the best service and reaching out to the needs of their customers. Over the years it has become nothing but a money hungry corporate machine. The tellers in their branches are friendly(for the most part), but it is the overall institution that has become disconnected with their clientele. They are not flexible, they do not care about your needs, they WILL not go above and beyond for you in any situation. It is all about them and their bottom line. They can care less about you and your money. Believe me. If you open an account here, you'll be sorry you ever did. I have a business and have given them millions in deposits over the past few years and they could care less about me or my business. I will be removing ALL of my funds from Webster and closing all accounts.

Loans At Webster

I went to the bank on mills st. On Berlin I was treated very poorly . Truest to get a business loan , it took two months to get my results back cause Ana drop the ball on me . She never called me . She didn't give me the right forms and they stop the loan process . I had to restart the loan process again .and I got denied . But I think if I had someone helping me I might have got the loan . Webster is for the big business , not for the small business man. I close my account and went somewhere else .

Vampires Do Exist.

We have been banking with Webster for many years.  Each year more frustrating than the last.  They are MONSTROUS when it comes to fees.  They send all these emails sounding trumpets and throwing parades when they make policy changes that benefit their customer then roll them back with only a whisper. 

They scramble up debits and credits so that you never really know what's in your acct and incur NSF fees.  They used to say that they wouldn't charge more than 5 NSF fees in a day (at $37/pop) but they changed that to 7.

Recently we made 5 small purchases (totaling $116) not realizing that we were low on funds.  That resulted in $410 in fees.  When we showed Webster their OWN bank records and showed them that only 5 actually had NSF, they, unsurprisingly, and after a 4 day wait, told us that they weren't reversing any of the charges.  

We're done.  We are leaving this lecherous bank.  They are vampires.  I went back and calculated how many NSF fees we've paid JUST THIS YEAR SO FAR (and it's only May!) and it's totalled $1,904!!!  

I could've gone on vacation with the money they've taken from us due to their 1990s banking procedures that never shows us what we ACTUALLY have in our acct until it's too late.

We are in the process of moving the little money we do have to another bank (who, by the way, only charges ONE $9 overdraft fee per day) and we will be going in to close our accounts next week.

Enough is enough.  Let them bleed some other poor person dry.  

No One Calls Me Back On My Loan Application

I deposited a check on a Wednesday at the drive up window and the nice young man mentioned that Webster was having a special on refinancing loans. I have a small mortgage with them. I no sooner got home when the Branch Manager was calling me and telling me how they could lower my interest rate with no closing costs. I went there on a Friday and spoke to the Branch Manager who showed me a rate of 3.86. She then took my application. She did answer many of my questions and seemed helpful. She needed my last 2 years income tax returns. I went home and immediately emailed them to her. It was Tuesday and no one called me. So I called the branch and left a message for the manager to call me if she didn't get the tax forms. Someone else called me from the loan office and asked me for these forms. I told her that I emailed them to the branch manager the very day I filled out the application. Then Thursday the forms arrived, showing what the loan terms would be, and the rate on these forms was higher! Also, I had a lot of questions regarding some the the terms. I called the branch on Friday, left a message, no one called. I called on Saturday left a message. No one called. Guess What! I am going to find another bank and refinance with them. A lot of banks are offering low interest rates and no closing costs. Credits unions too!


Data for Q4 2013

Institution Health


Texas Ratio


The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of December 31, 2013 Webster Bank had $175.37 million in non-current loans and owned real-estate with $2.29 billion in equity and loan loss allowances on hand to cover it. This gives Webster Bank a Texas Ratio of 7.64% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend


The Texas Ratio for Webster Bank decreased slightly from 8.86% as of December 31, 2012 to 7.64% as of December 31, 2013, resulting in a positive change of 13.73%.This indicates that the balance sheet and financial strength for Webster Bank has improved slightly in recent periods.

Deposit Growth


In the past year, Webster Bank has increased its total deposits by $366.87 million, resulting in 2.48% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Webster Bank has shown is above average.



Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Webster Bank has $20.83 billion in assets with $2.29 billion in equity, resulting in a capitalization level of 11.01%, which is excellent.

Institution Statistics

FDIC Certificate #18221
Year Established1870
Primary RegulatorOCC
Assets and Liabilities
Assets$20.83 billion
Loans$12.57 billion
Deposits$15.13 billion
Equity Capital$2.14 billion
Loan Loss Allowance$152.57 million
Unbacked Noncurrent Loans$166.82 million
Real Estate Owned$8.55 million
Historic Data - December 2012
Assets$20.11 billion
Equity Capital$2.06 billion
Loan Loss Allowance$177.13 million
Unbacked Noncurrent Loans$166.82 million
Real Estate Owned$3.20 million
Profit Margin - Quarterly
Net Interest Margin3.25%
Return on Assets0.95%
Return on Equity9.26%
Interest Income$691.53 million

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Webster Bank Savings Account Rates

0.30%$100k-Premier Savings
0.20%$100k-WebsterOne Savings
0.02%--Webster Value Savings
0.02%--Holiday Club Savings
0.02%$500-Webster Business Value Savings

Webster Bank Money Market Rates

0.25%$100k-Premier Business Money Market
0.20%$100k-Premium Money Market
0.15%$25k-Business Money Market

Webster Bank Checking Account Rates

0.02%$50k-Premier Checking
0.01%--WebsterOne Checking

Webster Bank CD Rates

2.00%$1k-5 Year CD
1.50%$1k-4 Year CD
1.00%$1k-3 Year CD
0.75%$1k-2 Year CD
0.45%$1k-13 Month CD
0.05%$1k-6 Month Liquidity CD

Webster Bank has 167 locations. Click to view all Webster Bank locations.