Westerra Credit Union

Very Poor Service
- senorsimon - Monday, July 23, 2012 - 4:04 PM

I have been with Westerra Credit union for over 5 years.  Over this time I have observed the following - their staff are the most poorly trained of any CU or bank where I have had business.  I always get the impression at several of thier banks that the tellers are constantly scrutinizing and checking out the customers.  They are often rude, always unprofessional, and seem to engage in personal behaviour which is a BIG putoff for me as a customer who walks in briefly to make a deposit.  Here are several examples : I walked in with a check and some loose pocket change and I was asked to step aside and count it out and hand it to the teller, while she was sitting comfortably in airconditioning.  Some of the female tellers like to stare down at customers and leave the impression that they are evaluating their prejudices of customers are they do bank business.  One teller took my check ( a hefty $ 800 + ) and deposited into another customers account.  I found out after I walked out of the branch and looked at the receipt.  There was no apology from the teller.  They are trained not to appear cheerful - many of them are sullen and behave like they just awoke.  Recently, I walked into to a cubicle to ask for a pen (none outside in the lobby) and I got a lingering hateful stare by the occupant.  This did it for me and I am planning to move my business elsewhere asap.