Woodforest National Bank is headquartered in The Woodlands and is the 11st largest bank in the state of Texas. It is also the 207th largest bank in the nation. It was established in 1980 and as of December of 2013, it had grown to 4,884 employees at 792 locations. Woodforest National Bank has a A health rating.
About a year and a half ago, I was looking to open a checking account because another bank had charged me way too much for simple things like calling in and talking to someone at their office ($10 fee). I went to 2 other banks and they refused to open an account for me because of me refusing to pay the ridiculous fees the other banks charged me.
Then I was in my local Walmart and saw a bank there with a sign "2nd Chance Checking" so I stopped in and asked a few questions about their fees and such and then successfully signed up for an account with absolutely no problem. The branch manager, Andrea, personally opened my account and was very kind and friendly.
As the months passed by the tellers at Woodforest got to know me and always were very kind and always called me by my first name when I dropped by to deposit or withdraw money. By the way almost every deposit is available IMMEDIATELY! At the other bank, even though I'm sure they knew me, it seemed like I was just a number to them, maybe because I kept a lower balance than other customers, maybe because I had no huge loans with them, who knows. Also if I made a deposit that wasn’t cash it would take 1-3 business day(s), or more, to be available to me. Not at Woodforesst! The tellers at WOODFOREST always treated me like I had a million bucks in my account.
After having an account there for a year, in good standing, they upgraded my account to a free account with FREE $500 in overdraft protection that they called "privilege pay." At the other banks they made you apply for a line of credit to get overdraft protection, which, of course, they never approved for the average person! Not at Woodforest! They upgraded my account one day I was in there, making a deposit, surprising me! Wow, again making me feel like a treasured client.
At one point in time I had an overdraft, it got paid (thank goodness) and I got charged a $34 fee. Now its worth mentioning that while Woodforest only charged me ONE overdraft fee, the other bank would have charged me about 11 FEES because at my other bank they charged overdraft fees on” pending items” too. Again, NOT AT WOODFOREST. I went in that day and corrected my account making the balance positive and making sure my “pending transactions” didn't get any overdraft fees when they cleared. I talked to the manager that day and she told me that they limit the amount of overdraft fees that someone can incure in one day. Then she told me she would REFUND the overdraft fee if I completed an online banking education class (which took about 10 minutes to do) which was well worth the $34.00 I was refunded.
Another great thing about Woodforest is their online banking. You can log in anytime and see EVERYTHING going on with your account. For example, if I just went to the store and spent $50, there it was right on the screen. If I just got gas, instead of showing $1 it showed the actual amount. This is very helpful, in case you make a mistake. If you overspent, as long as you can make it to the bank before the "pending items" change to "posted items" (about 1-3 days) you can save yourself on fees if you make a deposit and bring your account to a positive balance. My other bank hid the "pending transactions" and just told you a total of them. Like I said earlier in this review, if you make a mistake and over spend, you will be charged fees on EVERY “pending item” that could be as much as $300+. NOT WOODFORREST!
Fast forward about 6 months. I woke up and checked my account online as I always do and there was an ACH for $200 that I did not recognize. It turned out to be fraud. Now this is what impresses me the most about Woodforest National Bank, the Vice President of the entire company (not just my local bank manager or a regional manager) this was the real deal Vice President of the bank (on a NATIONAL executive level) calling me from HIS CELL PHONE! A few questions and he fixed the problem RIGHT AWAY and told me to call him ON HIS CELL PHONE if I ever needed his help again. Now you tell me of a bank where the VICE PRESIDENT personally helped you out when your account only had a balance of $112.00 and gave you his cell phone number for future help if needed! Again, ONE MORE REASON I felt like I had a million dollars in my account.
To summarize, I would highly recommend this bank to anyone who wants a bank that not only says “We care about our customers….” but they ABSOLUTLEY really 100% do care about their customers. Thank you Woodforest for your AMAZING service. It’s the little things your bank does that counts. I’ve had bank accounts with around 25-30 banks in my lifetime and NEVER got the great service from anyone like I have from you. I’m just your ordinary guy who keeps an average of $300-600 in my account with “not so good” credit. Keep up the good work and everyone will have accounts with your bank! Thank You, from your customer for life!
I was skeptical at first, especially after seeing my first Woodforest in a Wal Mart, but they really changed my perception. They have been wonderful with me. I truly believe a lot is in the client and not the bank. Dont make bad decisions and you wont have any issues. Very professional clerks who seem to really care. I felt at home from the day I walked in!
Great institution. Excellent online banking, direct deposits post 24 hours prior to actual post date, clear terms, quality programs.
To make a long story short ,The bank cashed a 2 party check for a large amount of money on which one of the boys had expired ID,and the teller did not verify the check,which turned out to be closed account and stolen,and no red flags went up that the bank it was drawn on was in the same parking lot.My grandson which in all the years with banking never had that amount in the bank,had him sign the back of the check and cashed it for the other boy.3 days later the check came out of his account which put his account in the red plus all the service fees and wanted him to pay back the money they cashed for the other boy.When I went to the bank the manager wouldnt even talk to me about it and said nothing can be done except my grandson deposit the money and have his account out of the red.When I went higher up it took two weeks for him to call me and said the same thing,We didnt get the money ,dont have that kind of money so they took out of my account all the money I had in there and put me in the red so now all my checks will be sent back and have 2 accounts in the red.Plus left me penniless for groceries and gas.Im telling you all this because it can happen to you,warning do not bank with Woodforest bank
WoodForest Bank has absolutely no excuse for what WoodForest did to me. For some months there was a daily bank statement sent to e-mails online. Suddently, nothing at all. Nothing. Daily was way too much. Monthly, would be fine, but there was nothing suddently, and no explanation whatsoever. My bank account at WoodForest was entirely disolved. Entirely to nothing because of fees. It was called inactivity fees. There was and is absolutely no excuse for no contact. I know persnally of another who couldn't even get postal bank statements from WoodForest. So, WoodFrest is a place of robbery, and not any place of safe keeping. Never use WodForest Bank. Never. I did withdraw from Woodforest. I aked for a change in my e-mail address, and all was agreed to and fine. This was only a month before my account was entirely disolved. Nobody at the bank knew anything. Weird, huh?
Simply not the kind of bank where employees are well trained to resolve issues. Requests for assistance requires numerous attempts lasting days to weeks. District managers don't return telephone calls. By far the most unresponsive of all banks I've ever experienced to date. Definitely NOT recommended - put your money somewhere else.
The people are always friendly, knowledgable and helpful. It is actually a pleasure to go to the bank.
A few years ago, there was a time that a company overcharged me by not stopping an automatic charge when they should have. This put my account in the negative. The people at Woodforest forgave the overdraft, helped me to get things straight again, and made sure that company could not automatically charge my account again.
Great people. Great bank. I highly recommend them
I opened individual and business accounts based upon 5 star rating at this site. It took 3 hours for clerk to open my first account, and she ended up putting the wrong name on my checks. I noticed service charges on my statements which turned out to be charges for every check I wrote which no one told me about when I opened these "free checking" accounts. It takes 10 minutes to make a deposit because clerks have to get permission to take money. Clerk put a 7 day hold on my cash deposit. Walmart branch clerks were nice, but obviously poorly trained, if at all - everything takes much longer than it should. Woodforest is too greedy, too bureaucratic, and too incompetent to be a real bank.
The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of December 31, 2013 Woodforest National Bank had $13.4 million in non-current loans and owned real-estate with $380.55 million in equity and loan loss allowances on hand to cover it. This gives Woodforest National Bank a Texas Ratio of 3.52% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
The Texas Ratio for Woodforest National Bank experienced no significant changes from 3.21% as of December 31, 2012 to 3.52% as of December 31, 2013, resulting in a negative change of 9.73%. This indicates that the balance sheet and financial strength for Woodforest National Bank has had no significant changes in recent periods.
In the past year, Woodforest National Bank has increased its total deposits by $192.73 million, resulting in 5.88% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Woodforest National Bank has shown is excellent.
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Woodforest National Bank has $3.88 billion in assets with $380.55 million in equity, resulting in a capitalization level of 9.80%, which is above average.
|FDIC Certificate #||23220|
|Assets and Liabilities|
|Equity Capital||$347.18 million|
|Loan Loss Allowance||$33.37 million|
|Unbacked Noncurrent Loans||$11.46 million|
|Real Estate Owned||$1.94 million|
|Historic Data - December 2012|
|Equity Capital||$349.54 million|
|Loan Loss Allowance||$33.62 million|
|Unbacked Noncurrent Loans||$11.46 million|
|Real Estate Owned||$1.07 million|
|Profit Margin - Quarterly|
|Net Interest Margin||2.36%|
|Return on Assets||1.81%|
|Return on Equity||19.91%|
|Interest Income||$79.35 million|
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|0.05%||-||-||BIG Money Market|
|0.05%||-||-||Business Money Market|
|0.20%||-||-||Personal Platinum Checking|
|0.05%||$1k||-||Personal Choice Checking|
|0.05%||$1k||-||Personal Sterling Advantage Checking|
|0.75%||$500||-||5 Year CD|
|0.50%||$500||-||4 Year CD|
|0.25%||$500||-||2 Year CD|
|0.25%||$500||-||3 Year CD|
|0.15%||$500||-||1 Year CD|
|0.05%||$500||-||1 Month CD|
|0.05%||$500||-||3 Month CD|
|0.05%||$500||-||6 Month CD|
|0.75%||$500||-||5 Year IRA|
|0.50%||$500||-||4 Year IRA|
|0.25%||$500||-||2 Year IRA|
|0.25%||$500||-||3 Year IRA|
|0.15%||$500||-||1 Year IRA|
|0.05%||$500||-||6 Month IRA|