Zions Bank

Why I'm Leaving Zions - The Last Straw
- DebbieEddy - Saturday, November 19, 2011 - 3:12 PM

I've been frustrated for years with Zions' policy of selectively processing payments to cause as many of them to go into insufficient funds status as possible.  That policy is designed to maximum the insufficient funds fees they collect from their members.  Finally, a class action suit is being brought against them (just google "zions bank class action" for details).  This is especially sad because the bank is owned in part by the Mormon Church.

The last straw came last week when Zions informed me by mail that my free checking account was now going to cost me $7.00 a month.  They gave me one month notice, so now I'm scrambling to change my banking over to a credit union.  With several automatic payments I had set up with Zions, this is not a quick task.

Anyway, be forewarned. 

 

Zion Bank Preys On It's Customers.
- Fedup - Tuesday, August 14, 2012 - 3:11 PM

Zion Bank thinks your money belongs to them.  If you have direct deposit, they do not post it into your account when they get it.  Not sure where it is but your money is not in your account.  That is probably why it looks like they are healthy, when they are not.  It is about time they were sued and hope their banks in Texas and other states will feel the pain they have caused a lot of people.  They took TARP money but act like their customers are the ones with their hands out.  Their employees are dim, lie and make you feel like you are crazy when you ask them why they basically stole your money.  The large banks and their arrogance are disgusting.  This country was on the brink of disaster and we bailed their extremely crooked **ses out.  They had a heyday and cannot let go.  Psychopath's.  I wish everyone would take their money out of these banks and go community or credit union.  They need to be reminded that banks are supposed to take of their customers, not fleece them.

Been With Zions Since I Was 12 Years Old, And Will Be Staying With Them For Life!
- joeylap - Friday, February 10, 2012 - 2:09 PM

Zions Bank has the greatest customer service I've ever experienced!

Every time I leave a branch I think to myself, "now that is customer service."  When I lived in Layton, I would be greeted with a "hey Joey, how are you today?"  Something I thought I would miss when I moved to Logan for school.  It didn't even take a month before I was getting the same treatment at any of the many branches here in Cache Valley.  Not just my name, but they remember to ask about my family, a test I had last week, or making sure I got over the sickness I recently had.  

I went on a vacation last year, but forgot to transfer the needed money from my savings to checking before I left!  I was away from the internet for the majority of the trip, but once I could check on things, I noticed that I had racked up quite a lot in NSF charges.  I gave Zions a call and explained my mistake and they waived them all.  Let me repeat that, they waived every NSF charge I had (validly) incurred.  They didn't need to, but were more than happy to help out.  This was very smart of them considering that because of this service, I'll be with them for life.

I once went into a branch inside a Smith's to get a money order.  The teller told me that he'd be more than happy to get me one, but they cost $2.50.  He advised I go to the Smith's customer service desk, as it would only cost $0.50 there.  Instead of looking out for their company's profit margin, they look out for the customer.

The one downside is that they are not nationwide.  If you travel too far, there won't be any ATMs you can use without charges.  Zions' fees are very reasonable though, only one dollar to use a non-friendly ATM where other banks charge three or four.  A friend of mine just complained about a certain mega-bank that charged him $38 for NSF (quite a bit more than the $0 I paid.)  No minimum balance.  No monthly charges.  Just reasonable fees where needed and outstanding customer service.

I wouldn't dream of leaving Zions bank.

Open Account W Zions Bank? Might Be Dangerous
- mira - Monday, March 25, 2013 - 4:58 PM

I decided to open Internet Money Market IRA. It was supposed to be quick and easy. After I opened the account online (22Feb2013) I received an email, which informed me about welcome package coming in mail. 7mar13 - I contacted Zions bank and express my concern of not receiving my package. They recommended me to go to the branch to sign signature card there. 11mar13 - I went to the branch. I waited one hour for all the paperwork, which person helping me (Assistant Vice President) received in email. As I seen what's in the welcome package, I was shocked. All my information and my husbands as a beneficiary right there. Social security, date or birth, address, phone numbers, everything and they didn't even bother to send it registered or with some kind of tracking number. She was shocked too and apologized. After signing signature card, I left the branch hoping sooner or later welcome package which show up in my mail box. It never did. I called help line couple times trying to see if my account is active. They haven't received signature card. Zilion phone calls later -25March13. They recommended me to go again to branch and fedex it. As I came to the bank I still believed signature card was emailed, but I was wrong, my whole information was send out by mail, not registered, not able to track. AGAIN!!! I asked if they will offer me a identity theft protection, which they decline. They actually told me that it was my risk which I agreed to take by applying for account. That it was my choice. (I do read a tiny letters and I haven't seen anything stating your information will be send out unprotected and if lost oh well too bad) It all seemed like it was my fault. I told them to cancel the whole account. An awesome idea of opening an IRA account to protect your future.  :(  

One Year With Zions
- Ronald2162 - Tuesday, April 3, 2012 - 3:21 AM

ive been banking with Zions for one year had one over draft. I wish they had non overdraft protection but they are better than US and the Stage coach bank.

Naw they rate well with me

Accounts Closed Mysteriously
- csadcoleman - Monday, November 19, 2012 - 2:59 PM

 

Recently, National Bank of Arizona (a subsidiary of Zions) terminated my long standing accounts violating the account agreements in place, without reasonable notice or reason, and caused significant hardship to my family and my various business and community efforts.

 

On Oct 22, 2012, I received aletter from National Bank via certified mail at my UPS store mailbox.  The accounts detailed were ALL of my family's accounts at National Bank including my personal account, my wife's personal account, my corporate business account, my father's account, my son's saving account, and 2 accounts for the political campaigns for my wife and I, as we were running for election to the Arizona State Legislature.  This action was taken without any explanation ever given to me.  And these closures negatively impacted my business and caused harm to my families reputation.

 I have been a customer at the bank for over 25 years.  I opened my first account at National Bank in 1986 which was then the First Interstate bank of Arizona at the Naco branch in Bisbee Arizona.  In the last 26 years, I have never bounced a check and have not had more than a few checks that were returned NSF, and none through any fault of my own.  I have had several lines of credit including several Home Equity loans and personal lines of credit with outstanding loan balances seceding $250,000 at several times.  I have never missed a payment on any loan, and I have paid off the principal of these loans several times.  I have also been an Executive Banking Customer since at least 2001.  At times I have had several hundred thousand dollars on deposit at the bank.  I have also had close personal relationships with several bank officers and executives.  I have not committed any fraud or deception nor do I represent any risk to the bank. I have been a good and loyal customer. 

The account agreement allows the bank to close accounts with "Reasonable" notice.  As I explained to the bank representatives I was able to reach over the phone, 7 business days is not reasonable notice.  To close political campaign accounts 6 days before an election is not reasonable.  To close a primary business account that has been in use for 14 years is not reasonable.  Especially when there is no evidence of risk or fraud presented by the customer. I repeatedly asked bank management for an explanation of these actions and I was told that they had no obligation to tell me.

Now the bank did agree to extend the closing date to November 15th, 2012.  However my accounts were frozen on October 29th and I was told to pick up any and all deposits.  After forwarding the attached letter to Ed Leyba at ZIONS, my accounts were re-activated.  However on Nov 10th my accounts were again frozen.  It was only after contacting bank management again that they were re-activated until November 14th, when I was told to come into a branch and get the remaining balances issued to me in certified funds.  Several checks presented on the 14th and 15th were returned as account closed.

 

These actions are very puzzling to me.  The actions taken by the bank against me were without basis or merit.  They have the right to choose their customers, but they do not have the right to expel long term customers from the bank without reasonable notice and without any evidence of risk or wrongdoing. 

 

They Are Horrable And Treat Customers As Beggers
- ma3jen - Thursday, September 20, 2012 - 10:32 PM

They charge fees they know they are not intitled to. They lie about policies to maximize overdraft fees and other fees. The charge 5 dollars a day after the 30 and then dont send notices of overdrafting for a week.  The will Lie aobut the status of loans and other information.

Really Bad People To Work With
- dann15 - Friday, April 20, 2012 - 7:40 PM

they charge me for .11 cents overdraft i call them to get a courtesy refound and they trick me like sh%^^&* so no good bank to work with people and they put you on hold maybe to lough about you when you trying to get you money back SUCKS!!!!