Consumers Credit Union (IL)


Overview / Commentary
847-623-3636
1075 Tri State Pkwy Ste 850
Gurnee, IL 60031

Consumers Credit Union (IL) is headquartered in lake Forest and is the 5th largest credit union in the state of Illinois. It is also the 115th largest credit union in the nation. It was established in 1930 and as of March of 2025, it had grown to 583 employees and 265,552 members at 22 locations. Consumers Credit Union (IL) has an A health rating.

Field of Membership Restrictions

Membership in Consumers Credit Union is open to anyone through paying a one-time $5 fee to Consumers Cooperative Association.
See current membership details

Avoid Like The Plague -- They'll Lose Your Money

Their customer service is useless, and I can no longer login to my account. After waiting on hold for a half hour, they told me there's no one there who can help me. I asked if there was anyone else I could speak with, but was told no, I need to call the main number (again). It appears the money I had deposited with them is lost.

They Provide Quality Customer Service

I highly recommend CCU as a Credit Union to go through.

Nevermind

Where do I even start. Called costumer service to open a savings account and possibly a checking account. Right of the away, very dismissive on the phone and directed me to the website. I asked if I could walk in and just opened and account at a location. And I was told I needed an appointment. Anyhow, I went online and opened an account, and the account was under review for 2 weeks. Finally called and was told that I needed to upload a picture of myself holding my ID. And that the scanned ID was not good enough, I needed an actual picture taken. The way I see it, I paid 15 bucks and found out the type of bank this is. Will not be doing any sort of business with them.

Getting Worse

Understand, this credit union is nothing but silos. One department can't reach the next, or communicate in real time to resolve issues.
The interest they're paying on Rewards Checking/Saving with the minimums and requirements is barely average given the Fed's rate hikes and others rate increases.. An ACH out took 9 business days, another ACH in, when paying their VISA, took 7 business days to credit. Getting my vehicle title after paying off loan was a hassle, and you guessed it, it's never CCU's fault...Used to offer promotions and now rarely gives any reason to use them...
Just a disappointing financial intituion, racing to the bottom, and getting worse

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Health

Health Grade Components

Overall
NCUA #68588
Year Chartered1930
Employees583
Primary Regulator
Profit Margin
Return on Assets - YTD0.49%
Return on Equity - YTD5.84%
Annual Interest Income$57.3MM
Assets and Liabilities
AssetsQ1 2025vs Q1 2024$4.19B$3.58B
LoansQ1 2025vs Q1 2024$2.83B$2.49B
DepositsQ1 2025vs Q1 2024$3.47B$2.87B
Equity CapitalQ1 2025vs Q1 2024$346.6MM$249.4MM
Loan Loss AllowanceQ1 2025vs Q1 2024$36.6MM$32.8MM
Unbacked Noncurrent LoansQ1 2025vs Q1 2024$26.9MM$29.7MM
Real Estate OwnedQ1 2025vs Q1 2024$0$0
Rates

Sorry, we do not have rate data for Consumers Credit Union (IL).

Locations

Availability



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