In its top story on Page 1 of today's Los Angeles Times, the newspaper investigates allegations by bank employees and managers of such severe pressure to sell various accounts and add-on services (loaded with fees) that many accounts, credit cards, and other have been opened without customers asking for them. The allegations include that sales quotas are so high that supervisors are forced to work overtime without required overtime pay, and that employees are fired regularly for missing quotas. Others allegedly open accounts for unaware customers in order to meet the quotas.
One of the various examples given was six checking and savings accounts pushed on and opened for a homeless woman who needed only one account to get her Social Security disability payment, with monthly fees totaling $39.
From the story:
To meet quotas, employees have opened unneeded accounts for customers, ordered credit cards without customers' permission and forged client signatures on paperwork. Some employees begged family members to open ghost accounts.
"It's all manipulation. We are taught exactly how to sell multiple accounts," the former manager said. "It sounds good, but in reality it doesn't benefit most customers."
Well Fargo denies all. http://www.latimes.com/business/la-fi-wells-fargo-sale-pressure-20131222,0,5474088.story