1St University Credit Union

Very Disorganized; Too Many Fees

We joined this credit union when we first moved to Waco.  They've always been a little slow, and a little disorganized, but they were friendly.  When we were buying a house a year ago, we went to them first for our mortgage, thinking it would be best do deal with someone local and who we already knew.  It took them forever to get anything done.  They lost our paperwork twice.  They couldn't even manage to make copies of our documents in less than three days.  It was impossible to make contact with anyone by phone, and if you go in (even if you have an appointment), you'll end up waiting a minimum of 20 minutes.  In the end, their rates were higher, the amount was lower, and we'd just plain lost a ton of confidence in their ability to get anything done.  We did not use them for our mortgage.  Now, they've added fees for everything in their checking accounts, a minimum balance and even less service.  It's a shame, because the tellers there are nice, friendly people.  But the level of service is poor and we're tired of being nickled and dimed to death.  So, we're off to a big bank!