Academy Bank is headquartered in KANSAS CITY and is the 13th largest bank in the state of Missouri. It is also the 428th largest bank in the nation. It was established in 1966 and as of March of 2025, it had grown to 524 employees at 77 locations. Academy Bank has an A health rating.
Basic Savings For Minor
I went to the Fountain, CO branch inside of Walmart on Tuesday, February 14, 2023 around 4:15pm with the intention of opening 2 basic minor savings accounts. I had checked ahead of time to ensure I had the correct paperwork. I approached the teller line when called up and stated my intentions and the lady gave me a look which at first I took as she didn't want to help me. Later I realized it was because she didn't know how to open a Basic Savings account for a minor. The lady's name tag said her name was Debra C. and that she was the Branch Manager. At first she had some issues with one or two of her programs not working. She attempted to get her coworker to "tag team it with her" (Debra's words). The coworker took some of my paperwork and attempted to start the process but kept stopping to help other customers walking up. (which is fine because Debra should have been helping me and the coworker should have been focused on the teller line) At one point when Debra and the coworker were discussing my accounts they kept saying the minors were not old enough for a Student Checking account. I corrected them multiple times stating I wanted a Basic Savings account for minors and again they were talking about the Student Checking account and how the minors weren't old enough for the account. I pulled up the accounts on my phone and showed the requirements of the Student Savings and showed it to Debra. She picked up the phone, called someone and they told her to open a Student Savings (which I had just showed her!). Debra continued to not listen to me and was entering incorrect information into the system for me and the minors. Coming up on an hour of sitting there the coworker needed an over ride, Debra went to complete that and saw one person waiting in line and left me to go help them. When Debra came back I informed her I needed to go and didn't realize it would take this long to open one basic account. Debra replied "Well we're almost done". Against my better judgment I stayed and 30-40 minutes later I was still there with nothing to show for it. She got stuck at one point and called 3 or 4 people (who were unable to help her). She was instant messaging someone on her computer and still received no help. After over an hour and a half I was extremely frustrated and insisted I get all of my paperwork back because I really had to go.
I sat there for an hour and a half got absolutely nothing done. The Branch Manager has no idea how to open a Basic Savings account for a minor. Isn't this something that should be required of all your staff on the teller line? This is absolutely ridiculous! This was a complete waste of my time.
On a side note, the coworker had a very low cut shirt and her breasts were spilling out of her shirt, especially when she bent over - this is completely unprofessional and she should not be wearing clothes like that in a place of business.
Worst Bank Ever
Everything about this bank is a travesty. I haven't been able to access my account for 2 weeks. I am told they will escalate the problem, but it never happens. Today the geniuses at AB emailed me with a secure transmission that required me to SIGN INTO MY ACCOUNT, BUT I CAN'T BECAUSE THEY HAVE NOT FIXED MY ISSUE. Use any other bank but this one. They could care less about your problem so long as they can use your money to make money that's all they care about. The fees are ridiculous and you can't trust that they will do the right thing even with overdraft protection. I have had this account since 2014 and I am done. Please, please don't bother with this bank.
Data as of Q1 2025
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 19600 |
| Year Established | 1966 |
| Employees | 524 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.73% |
| Return on Equity - YTD | 5.19% |
| Annual Interest Income | $41.3MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2025vs Q1 2024 | $2.94B$2.65B |
| Loans | Q1 2025vs Q1 2024 | $2.28B$2.04B |
| Deposits | Q1 2025vs Q1 2024 | $2.4B$2.13B |
| Equity Capital | Q1 2025vs Q1 2024 | $417.3MM$397.6MM |
| Loan Loss Allowance | Q1 2025vs Q1 2024 | $30.6MM$27MM |
| Unbacked Noncurrent Loans | Q1 2025vs Q1 2024 | $26.4MM$20.2MM |
| Real Estate Owned | Q1 2025vs Q1 2024 | $0$0 |
