AgFed Credit Union is headquartered in Washington and is the 4th largest credit union in the District of Columbia. It is also the 763rd largest credit union in the nation. It was established in 1934 and as of June of 2018, it had grown to 54 employees and 25,281 members at 7 locations. AgFed Credit Union has an A health rating.
Membership in AgFed Credit Union is open to anyone through either The Friends of National Zoo ($20 one-time fee) or The Friends of the National Arboretum ($20 one-time fee); joining either is part of the Credit Union's application process. Membership is also open to those who live, work, worship, volunteer, or attend school in the District of Columbia, and employees (current and retired) of the 60+ SEGs.
See current membership details
I joined AgFed in March 2017 for the 1.55% APY no-penalty CD. It was a great product, and using a no-penalty CD to hold short-term savings is a great idea. AgFed's rate was higher than almost anything I could get at the time, and getting the extra 55 basis points was worth the $20 to join Friends of the National Zoo.
Fast forward to September 2017, and they're running another no-penalty CD special. Although the online application form is not working, I've found them easy to work with. The first time I tried to open a CD on line, they actually called me unsolicited, I assume because they could see a half-completed app in their system. I've called twice to open CDs; the first time, I was transferred right away, and the second time I waited about 35 minutes for a callback. In both cases, I could say "I want a no-penalty CD" and the account was opened when I was on the phone. And it was opened, because when I logged in right after the call, the new CD was right there for me.
Yes, it's a little bit of extra work, but 1.85% for a rate that is almost liquid for three years is worth ten minutes on the phone.
I have had pretty good experience with AgFed. When I opened my 1,65% 48 month Cd 3 years back, I opened the CD by phone (Had to wire funds to open).Two Phone reps I dealt with were very knowledgeable and professional. One was clueless.
I generally do not let quality of phone reps overly sway my impression of the financial institution. If it is a large one, quality of reps can vary based on time of day you call. If it is a small institution, the reps are either really good, good or "I just started today" ok.
I counter logistical/service frustration by having the mind set that inefficiency and hassles are part of the deal for getting a rate that FAR surpasses anything I can get locally.
I went through the exact same process as previous poster. I contacted them via email and told them to delete my info, I wasn't interested anymore. Received a response from a branch manager giving me directions to open a savings account then contact her directly and she would open the CD. Today I wasted another 45 trying that with the same results. Agree, I was going to transfer 6 figures and don't feel comfortable doing that at all at this point.
Yesterday, 9/13/17 I attempted to apply online for a 30 month no penalty CD. I tried several times but received an error code, JEEL that would not permit me to continue the application process.
I called their customer service number but the operators were clueless and told me someone familiar with the issue would call me. I received a call an hour later, and the person told me she could take my info over the phone since their system was having problems. I told her that I would prefer to do the application online and not over the phone. She informed me that the problem would be corrected by the next day so I agreed to complete the application online then.
The next day is today, 9/14/17, but the system is still down. I called back and once again the operators were unaware of the problem. I was told again that I would get a call back within probably 1 business day. So, once again I'm waiting.
I won't be available tomorrow for the call, so assuming I want to do business with them, I'll have to wait until next Monday.
This is very poor customer service and concerns me about depositing 6 figures $ with this credit union. While they are insured, I don't like the prospect of their website going down and their people being clueless to that fact.
Also, they are only open until 3:30 PM Eastern time. That's another problem.
|Return on Assets - YTD||0.29%|
|Return on Equity - YTD||2.85%|
|Annual Interest Income||$5.1MM|
|Assets and Liabilities|
|Assets||Q2 2018vs Q2 2017||$326.5MM$286.2MM|
|Loans||Q2 2018vs Q2 2017||$205.2MM$184.2MM|
|Deposits||Q2 2018vs Q2 2017||$291.7MM$250.9MM|
|Equity Capital||Q2 2018vs Q2 2017||$33.0MM$33.5MM|
|Loan Loss Allowance||Q2 2018vs Q2 2017||$2.0MM$1.8MM|
|Unbacked Noncurrent Loans||Q2 2018vs Q2 2017||$982.00K$2.3MM|
|Real Estate Owned||Q2 2018vs Q2 2017||$0$0|
This section lists recent deals, promotions and rate changes submitted by our community within the past 90 days. Always verify official rates and promotions with the bank or credit union.
Rates for AgFed Credit Union are currently being reviewed.
|AgFed Credit Union Locations|
|Branch Office||1400 Independence Ave SW USDA Bldg Room SM 2||Washington, DC 20250|
|Branch Office||355 E St SW Suite 3-190||Washington, DC 20024|
|Branch Office||1400 Independence Ave SW USDA Bldg Room 1210||Washington, DC 20250|
|Branch Office||4700 River Rd Ste 1C09||Riverdale, MD 20737|
|Branch Office||5601 Sunnyside Ave Rm 1-1180||Beltsville, MD 20705|
|Branch Office||10300 Baltimore Ave Building 003 Rm 327||Beltsville, MD 20705|
|Branch Office||3101 Park Center Dr Ste 302||Alexandria, VA 22302|