Alcoa Tenn Federal Credit Union

No Longer Customer Friendly. Dishonest.

II have banked with ATFCU for over 25 years but finally followed through on my vows to switch to another bank. The people no longer provide a "personal" banking experience.  They are dishonest.  They process transactions in an order that ensures NSF fees that would not be applicable if transactions were processed in chronological order.  They have a policy of holding out-of-state checks for a week.  I think that is reasonable.  However, I recently had a cashiers check from out-of-state and they held it for a week.  Never mind the fact that I had banked with them for years.  Not to mention that a cashiers check is basically cash! They wanted to make money on my cash.  It was at that time that I decided to go through the pain of switching automatic payments to another bank.  It was a hassle well worth it. At my new bank, I am treated like a person, not an opportunity to make a buck. 

 

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