Alliant Bank

Unrealiable Record Keeping

Within the last two months I have had very difficult problems reconsiling my account. As many do today I do as much as possible online. I review, download and stay updated on transactions and balance all online. Last month I noticed a difference under $20 asked them to look into it. They asked for printouts of my account and had them a week before I gave in and approached them. I was told that they had found nothing and were still working on it. One of the pages I gave them was a screen print of my opening balance where a deposit was made and the balance was less than the deposit. They could not tell me where the problem was but did say that around that time almost 2 years ago they had problems with their online system. This did not explain why everything reconciled up until then. So they just said they could not show where I was wrong so they gave me the money. Earlier this week I noticed a difference of almost $100 and called to ask about it again. They said they would print up all my statements and I was to research it even thouhg I had a screenshot of my opening balance again this time different than last months this time showing a negative balance for the opening balance even though money was deposited. After reveiwing the statements I noticed 2 transactions that were not in my records, this I could not understand since my records are the ones directly downloaded from their site. I then went online to their site and looked at the account listing/history and it was not showing there and the balance there was not what I had or the statements. I contacted the bank and they said that their online portal, ATM and in bank computers can all be different at any given time and continue to be different. Nothing they could or would do. They said it was my fault for relying on the online transactions as the bank does not consider them reliable. They also could not tell me how to really know what my balance is other than calling them each time I needed a balance.

Looking for another bank if the customer service does not care about the customer than I can go other places where customer service does not care but the bank knows how to maintain records accurately.