Altra Federal Credit Union


Overview / Commentary
608-787-4500
1700 Oak Forest Dr
Onalaska, WI 54650

Altra Federal Credit Union is headquartered in ONALASKA and is the 11th largest credit union in the state of Wisconsin. It is also the 188th largest credit union in the nation. It was established in 1934 and as of June of 2020, it had grown to 400 employees and 112,188 members at 16 locations. Altra Federal Credit Union's money market rates are 82% higher than the national average, and it has an A health rating.

Field of Membership Restrictions

Altra Federal Credit Union offers membership to those who attend school, worship, live, or work in specific census tracts in La Crosse, Wisconsin; Winona or Rochester, Minnesota; city of Clarksville or Montgomery County, Tennessee; or city or Tyler or Smith County, Texas.
See current membership details

Reviews (8)

Best Bank!!!

Posted by: |

They really care about you as a person! I tell everyone to go to Altra, many friends and family have switched and everyone LOVES IT!!! A+ on everything.

Correction To Review Re: Posting Order

Posted by: |

The previous review is not correct. Altra posts credit before debits. All ACH credits are posted first, then debits. Checks that come in for a particular day are cleared in numeric order at the end of that business day. We do everything possible to give the member most advantageous posting order.

The only exception is Debit card PIN purchases or ATM withdrawals are posted as they occur and a check cashed at one of our branches will clear immediately.

If the member would like to discuss, please stop in or call our Member Service center. We'd be happy to discuss further.

P.S. The comment system would not let me reply to the previous review or post this without a star rating - I am not trying to skew the ratings!

Great customer service!

I've banked with Altra for years now, And I have to say the customer service is great! I've had every issue resolved with speed and accuracy right away, with no waiting! Everyone is kind, and genuinely seems to care for customers that bank with them. I was told about this bank through a friend, they said how much they liked it, and that I would too. And they were right! The only problems I have had are with the website, but those are forgivable. I would highly recommend banking with this institution! They will meet any needs that you have. If that doesn't convince you, then let me tell you, their rates are low. I've had a credit card for a few years now, and not once have I regretted getting it!

Altra Will Not Add Beneficiary Without Notarized Paperwork

Posted by: |

I have been a customer at Altra FCU for years and on my original app long ago had included my beneficiaries. However when buying two new CDs this year, they would not guarantee my beneficiaries apply to the new CDs until I send in notarized documents. Their rates are good but not good enough for that hassle, and also the fact they did not notify me that my existing beneficiaries are suddenly not applicable is unprofessional at the least.

NOT ACCOMODATING

If you're looking for interest rates that can't be beat once you jump through some hoops, this is your bank as long as you don't mind the absence of the "personal" interaction.

Horrible Service And Customer Service Isn't Helpful

Posted by: |

I have ran into issues with this credit union a few times over the past 20 years. But this time they randomly put a hold on a personal check. They left a message about my deposit and asked me to call in. I called the number they left me and they informed me that they put the hold on it because it was over $500.00. I have been making the same deposit from the same person for over 3 years and now they put a hold on it. In the mean time checks are clearing through my account and I am at a negative balance now. I have to set up an appointment to meet with the branch manager to talk about it! Well, I work full time and can't make it in during branch hours. The hold is for 7 business days!

Customer Dis-Service

Posted by: |

Went to deposit money for cell phone bill..one of the people on my account is a cab driver so had $13 in quarters. They wouldn't take it, saying that they have some agreement with Festival. First of all I understand the agreement of not having a change counter. Second, you're a god d**m bank, money is money! Third, if someone is offering to count it out all for you and put it in dollar stacks jump at that chance! Less for you guys to do! Fourth, I don't appriciate being told not to come back because I said it was retarded (which you know is true). I will be closing my account at the end of the month, and my boyfriend will be as well. Never will recommend Altra again.

And you probably should really think of calling people when they have something that comes out that'll make their account overdrawn BEFORE the overdraft fee. Literally could have come to put a measly $11 in that day, not everyone remembers when a debit is gonna happen for a monthly debit transaction...nor do they check their bank account daily.

Warning Posting Process!!!!

Posted by: |

This institution processess ACH and Bill Pay BEFORE deposits on the same business day. Buyer beware.



Health

Health Grade Components

Overall
NCUA #24077
Year Chartered1934
Employees400
Primary Regulator
Profit Margin
Return on Assets - YTD1.18%
Return on Equity - YTD10.52%
Annual Interest Income$33.0MM
Assets and Liabilities
AssetsQ2 2020vs Q2 2019$1.87B$1.64B
LoansQ2 2020vs Q2 2019$1.49B$1.39B
DepositsQ2 2020vs Q2 2019$1.56B$1.34B
Equity CapitalQ2 2020vs Q2 2019$201.4MM$179.5MM
Loan Loss AllowanceQ2 2020vs Q2 2019$10.5MM$8.0MM
Unbacked Noncurrent LoansQ2 2020vs Q2 2019$7.4MM$7.7MM
Real Estate OwnedQ2 2020vs Q2 2019$431.00K$532.00K
Rates
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Always verify rates and promotions with the bank or credit union. We are not Altra Federal Credit Union; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.

Altra Federal Credit Union Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.75%*$5k*-Health Savings Account (HSA)
OTHER TIERS: 0.50% Up to $5k
0.50%--IRA Savings
0.40%$25-Saver's Sweepstakes (MN and WI residents only)
0.10%$5-Business Regular Savings
0.05%--Club Savings
0.05%$5-Regular Savings

Altra Federal Credit Union Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.80%*$1m*$3mIndexed Money Market
OTHER TIERS: 0.10% Up to $250k | 0.50% $250k - $750k | 0.70% $750k - $1m
0.80%*$1m*$3mBusiness Indexed Money Market
OTHER TIERS: 0.10% Up to $250k | 0.50% $250k - $750k | 0.70% $750k - $1m
0.70%*$250k*-Business Money Market Account
OTHER TIERS: 0.10% Up to $10k | 0.40% $10k - $25k | 0.50% $25k - $75k | 0.60% $75k - $250k
0.50%*$150k*-Best Life Money Market
OTHER TIERS: 0.10% Up to $25k | 0.20% $25k - $50k | 0.30% $50k - $75k | 0.35% $75k - $100k | 0.40% $100k - $150k

Altra Federal Credit Union Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.75%*-$15kA+ Platinum
OTHER TIERS: 0.25% $15k+
1.75%-$15kA+ Checking
0.15%*$20k*-Business Edge (checking)
OTHER TIERS: 0.05% $5k - $10k | 0.10% $10k - $20k

Altra Federal Credit Union CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
5.00%$100-Graduation Youth CD
4.00%$100-Grow Up Youth CD
3.00%*$1k*$25k25 Month First Time Homebuyers' CD w/Checking
OTHER TIERS: 0.45% $25k+
1.00%$5k-12 Month HSA CD
0.70%$1k-13 Month Thrive CD Special w/Checking
0.70%$1k-Business 13 Month Thrive CD Special w/Checking
0.60%$1k-60 Month CD
0.55%$1k-48 Month CD
0.50%$1k-36 Month CD
0.45%$1k-24 Month CD
0.40%$1k-12 Month CD
0.40%$1k-18 Month CD
0.30%$1k-6 Month CD

Altra Federal Credit Union IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.70%--13 Month Thrive IRA Special w/Checking
0.60%$1k-60 Month IRA
0.55%$1k-48 Month IRA
0.50%$1k-36 Month IRA
0.45%$1k-24 Month IRA
0.40%$1k-12 Month IRA
0.40%$1k-18 Month IRA
Locations

Availability

La Crosse Area

Interactive local rates map


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