Altra Federal Credit Union is headquartered in ONALASKA and is the 11th largest credit union in the state of Wisconsin. It is also the 189th largest credit union in the nation. It was established in 1934 and as of December of 2019, it had grown to 388 employees and 110,032 members at 16 locations. Altra Federal Credit Union has an A health rating.
Altra Federal Credit Union offers membership to those who attend school, worship, live, or work in specific census tracts in La Crosse, Wisconsin; Winona or Rochester, Minnesota; city of Clarksville or Montgomery County, Tennessee; or city or Tyler or Smith County, Texas.
See current membership details
The previous review is not correct. Altra posts credit before debits. All ACH credits are posted first, then debits. Checks that come in for a particular day are cleared in numeric order at the end of that business day. We do everything possible to give the member most advantageous posting order.
The only exception is Debit card PIN purchases or ATM withdrawals are posted as they occur and a check cashed at one of our branches will clear immediately.
If the member would like to discuss, please stop in or call our Member Service center. We'd be happy to discuss further.
P.S. The comment system would not let me reply to the previous review or post this without a star rating - I am not trying to skew the ratings!
I've banked with Altra for years now, And I have to say the customer service is great! I've had every issue resolved with speed and accuracy right away, with no waiting! Everyone is kind, and genuinely seems to care for customers that bank with them. I was told about this bank through a friend, they said how much they liked it, and that I would too. And they were right! The only problems I have had are with the website, but those are forgivable. I would highly recommend banking with this institution! They will meet any needs that you have. If that doesn't convince you, then let me tell you, their rates are low. I've had a credit card for a few years now, and not once have I regretted getting it!
I have been a customer at Altra FCU for years and on my original app long ago had included my beneficiaries. However when buying two new CDs this year, they would not guarantee my beneficiaries apply to the new CDs until I send in notarized documents. Their rates are good but not good enough for that hassle, and also the fact they did not notify me that my existing beneficiaries are suddenly not applicable is unprofessional at the least.
I have ran into issues with this credit union a few times over the past 20 years. But this time they randomly put a hold on a personal check. They left a message about my deposit and asked me to call in. I called the number they left me and they informed me that they put the hold on it because it was over $500.00. I have been making the same deposit from the same person for over 3 years and now they put a hold on it. In the mean time checks are clearing through my account and I am at a negative balance now. I have to set up an appointment to meet with the branch manager to talk about it! Well, I work full time and can't make it in during branch hours. The hold is for 7 business days!
Went to deposit money for cell phone bill..one of the people on my account is a cab driver so had $13 in quarters. They wouldn't take it, saying that they have some agreement with Festival. First of all I understand the agreement of not having a change counter. Second, you're a god d**m bank, money is money! Third, if someone is offering to count it out all for you and put it in dollar stacks jump at that chance! Less for you guys to do! Fourth, I don't appriciate being told not to come back because I said it was retarded (which you know is true). I will be closing my account at the end of the month, and my boyfriend will be as well. Never will recommend Altra again.
And you probably should really think of calling people when they have something that comes out that'll make their account overdrawn BEFORE the overdraft fee. Literally could have come to put a measly $11 in that day, not everyone remembers when a debit is gonna happen for a monthly debit transaction...nor do they check their bank account daily.
|Return on Assets - YTD||1.2%|
|Return on Equity - YTD||10.46%|
|Annual Interest Income||$66.7MM|
|Assets and Liabilities|
|Assets||Q4 2019vs Q4 2018||$1.67B$1.51B|
|Loans||Q4 2019vs Q4 2018||$1.47B$1.34B|
|Deposits||Q4 2019vs Q4 2018||$1.38B$1.24B|
|Equity Capital||Q4 2019vs Q4 2018||$190.9MM$170.7MM|
|Loan Loss Allowance||Q4 2019vs Q4 2018||$9.4MM$7.6MM|
|Unbacked Noncurrent Loans||Q4 2019vs Q4 2018||$11.1MM$7.4MM|
|Real Estate Owned||Q4 2019vs Q4 2018||$531.00K$321.00K|
Rates for Altra Federal Credit Union are currently being reviewed.