Altura Credit Union is headquartered in Riverside and is the 30th largest credit union in the state of California. It is also the 191st largest credit union in the nation. It was established in 1957 and as of December of 2020, it had grown to 338 employees and 150,994 members at 20 locations. Altura Credit Union has an A health rating.
Field of Membership Restrictions
Membership in Altura Credit Union is open to those who live, work, attend school or worship in Riverside or Orange Counties in California or the cities of Anaheim, Irvine, Santa Ana, Rancho Cucamonga, Ontario or Fontana, California.
See current membership details
30 Year Member
I became a member when this institution was the Riverside County Employees Federal Credit Union. The name has changed, we've merged with a few other credit union, but I continue to get good service. When there have been problems, and I can count them on one hand in30 years, a phone call or a quick trip to a branch is all it's taken to clear it up. Checking accounts are free with direct deposit. The ATM access is fairly good, stand alone network ATMs in grocery stores, 7 11, etc. Web access is good. I do wish they had a mobile app for Windows, but they've done fairly good with Android and iPhone. All in all I'm not changing banks anytime soon.
10 year customer honest opinion
I joined Altura around 2006 because CU's (in general) are great to belong to since they are not for profit. I enjoined the small town feel of the branch I went to and being recognized by the few employees working at the branch less about a mile from my house. I even opened up savings accounts for both of my daughters at the same branch. It was convenient and had 2 ATM's with no lines....ever. I was disappointed when my wife's bank started doing mobile deposits and Altura did not.
After a few years of banking with Altura CU, they closed the branch close to me (one of 3 in the valley where I live). They then closed another branch, leaving only one branch on the far end of the valley from me. To serve a valley with a population of around 100k residents, this final branch had only one ATM. Even after adding a second ATM, there are often long lines. They started offering mobile deposits recently but it was "too little, too late". I recently switched to another national bank and am very happy there.
Overall, Altura is not a bad place to bank and the customer service (employees) is great. But overall, compared to many banking institutions I have done business with over the past 25 years, it is just average.
Closing Of Branches And Poor Website For On-Line Banking
Closing the Temecula and Murrieta branches has left customers isolated and dependent upon the old branch ATMs and the on-line banking system. Now, the Temecula bank ATM has been boarded up, and the on-line banking since January 11 does not allow Verizon customers to log-in to do business with the bank. The bank says that it is Verizon's fault - speed of the internet service - but Verizon technicians find that the speeds are no different than they were a week ago. In today's market, this is poor business process for customers. Hopefully, Altura will do a better investigation of the program and will provide solutions and communication with customers with the options and results.
AA Temecula, CA
Health Grade Components
| Overall | |
|---|---|
| NCUA # | 62799 |
| Year Chartered | 1957 |
| Employees | 338 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.73% |
| Return on Equity - YTD | 7.19% |
| Annual Interest Income | $62.5MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2020vs Q4 2019 | $1.96B$1.52B |
| Loans | Q4 2020vs Q4 2019 | $1.24B$1.16B |
| Deposits | Q4 2020vs Q4 2019 | $1.74B$1.32B |
| Equity Capital | Q4 2020vs Q4 2019 | $193.7MM$174.5MM |
| Loan Loss Allowance | Q4 2020vs Q4 2019 | $15.1MM$13.2MM |
| Unbacked Noncurrent Loans | Q4 2020vs Q4 2019 | $5.8MM$4.2MM |
| Real Estate Owned | Q4 2020vs Q4 2019 | $0$273.00K |
