Ambler Savings Bank

Ambler Savings Bank Experience.

I went to this bank to open a new account on a Saturday. I showed up about an hour before the closing time. I mentioned to someone behind the counter that I was there to open a new account, and they told me to wait. I proceeded to sit for close to 50 minutes in the lobby, just waiting and looking at various people coming and going, making deposits and other typical bank businesses. Finally, at around closing time, I was called to the back. The bank clerk who dealt with me was apologetic, apparently opening an account required more work or qualification than the typical clerk behind the counter can offer.

Despite the clerk's apologies, I was annoyed at the wait. A short while into the process of opening an account, when we were filling the paper work, she started eating - eating french fries with bits of ketchup on them, in fact. Once again the clerk was apologetic, she stated that it was past her lunch time and she didn't have breakfast to begin with. I didn't complain and acted understanding, since at this time the bank has already closed. This clerk has stayed past closing time to get my account opened, and she did seem sympathetic at the extra time I had to wait in the beginning. Still, the behavior was not very professional.

At the end, the clerk did help me open up a new account at their bank. I understand she probably did go above and beyond in her own ways to help me. I was annoyed at the experience, but I did continue to bank there.