America's Credit Union is headquartered in Dupont and is the 23rd largest credit union in the state of Washington. It is also the 518th largest credit union in the nation. It was established in 1954 and as of June of 2019, it had grown to 166 employees and 43,343 members at 14 locations. America's Credit Union has a B+ health rating.
Membership in America's Credit Union is open to anyone through joining the Pacific Northwest Consumer Council. Membership is also open to the following: 1) anyone living the the northwestern region of the United States; 2) to active, retired, and reservists of the Armed Forces; 3) members of the Association of the United States Army.
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ACU is a good credit union. Am posting because they make available a two year CD indexed to the two year Treasury Bill. Certificates of deposit indexed to Federal interest rates are few and far between. This is a nice offering for those interested in indexed CDs.
Anytime I need to pull out money or deposit money from America's Credit Union they greet me with a smile and thank me for coming to the bank politely asking what I need. I never have any problems and if I am not sure what I need to write out on the slip or what I need they are extremely informative and always help me out! Their online experience is great and very easy to maneuver. I would suggest anyone looking for a bank try out America's Credit Union because you will not be disappointed, this bank does everything a bank should and more!!
I originally opened my account for the 5% on $1,000 Affinity Checking. I realize that's only about $50 a year but for what I was using the account for it was worth it. The requirements at the time were 10 debit card transactions, 2 bill payments, e-statements, and direct deposit. The website wasn't that great but you could see pending transactions and get all your account information.
This was my small transactions account that I had several things setup to autopay and it worked out well. Then they started making a lot of changes that I didn't like. For starters, they ended the cash back credit card program when the switched to EMV cards. However, you didn't automatically get an EMV card, you have to reapply to get one otherwise you just have your old credit card. When they switched to EMV cards, if you weren't careful they were going to charge you for a replacement debit card as the first one is supposed to be free. I never got the replacement in the mail and when I called to get a replacement the first time they were going to charge me. I had to call back 2 more time in order to speak to someone so that I wouldn't get charged.
While they have updated the website and it's much nicer, the requirements for the Affinity Checking are no-longer worth it. They want you to keep $15k in bank deposits but will only give you the 5% on the first $1k in the checking. You also need $500 in direct deposits in addition to e-Statements and 10 PoS transaction. Their deposit rates aren't work keeping $15k at the bank so you are better off looking else where.
Many other credit unions have better rates (deposits & loans) in addition to the rewards checking account.
All I needed was a new debit card sent to me because I accidentally misplaced the one they recently sent me. Yet it seemed like NO ONE could help me. I called locally, and then the woman hung up when I was looking for a number on the back of the card she had asked for. I paused for maybe 5 seconds trying to figure out what number, but I don't think she understood that I lost the new card. I wasn't trying to activate it. So I looked at my old one...and as I was looking she said, "thanks for calling have a good day''. So now I'm just in shock because she didn't even solve my issue. Terrible customer service. I called back, and the guy told me I needed to call a different number. He was too lazy to transfer me. Luckily, my boyfriend could see how frustrated I was, therefore, he called and complained. Finally, got my problem solved, but the woman was very rude and had an attitude. I have now learned I can only go inside instead of calling because clearly they can't do their jobs over the phone. I'm also thinking I need to switch to banks.
|Return on Assets - YTD||0.05%|
|Return on Equity - YTD||0.63%|
|Annual Interest Income||$12.4MM|
|Assets and Liabilities|
|Assets||Q2 2019vs Q2 2018||$578.8MM$613.6MM|
|Loans||Q2 2019vs Q2 2018||$444.5MM$481.8MM|
|Deposits||Q2 2019vs Q2 2018||$502.6MM$486.8MM|
|Equity Capital||Q2 2019vs Q2 2018||$48.0MM$49.1MM|
|Loan Loss Allowance||Q2 2019vs Q2 2018||$5.0MM$4.6MM|
|Unbacked Noncurrent Loans||Q2 2019vs Q2 2018||$1.8MM$2.3MM|
|Real Estate Owned||Q2 2019vs Q2 2018||$186.00K$0|
Rates for America's Credit Union are currently being reviewed.