Ameris Bank is headquartered in Atlanta and is the 2nd largest bank in the state of Georgia. It is also the 96th largest bank in the nation. It was established in 1971 and as of December of 2020, it had grown to 2,671 employees at 181 locations. Ameris Bank has an A+ health rating.
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I Love Banking At Ameris Bank Northlake Branch, Atlanta
I have been a commercial and personal banking customer at Ameris Bank Northlake branch in Atlanta, GA since they merged with Fidelity Bank. Having been a customer with big banks like Well Fargo and Bank of America in the past, I can see the difference of banking with a community bank like Ameris Bank. From the manager to the tellers, the service is immaculate. They treat me like a personal friend, not just a customer. I specially like the service of head teller Jennifer Fernandez who goes above and beyond of her call of duty to take care of my needs. Being a business customer of major banks for several years, I have seen many tellers, but I am yet to find a match for Jennifer's speed and efficiency to take care of customers needs. I just wish she stays with this bank for many more years so that I can continue to enjoy her excellent customer service. I highly recommend this bank to any commercial and personal banking customer.
Good local bank
I have banked with Ameris for years and they are a very good local bank. I am surprised that they have not issued chip cards yet, but I hope they will do that in the near future. The bank has that hometown feel in which it offers refreshments and friendly faces behind the counter. I have not seen any errors with my accounts with this Bank. During the one time I encountered fraud with my account; the bank reimbursed me within days and took preventative action right away. The handling of cashier checks is done quickly and efficiently, deposits are made very easily without the use of a deposit slip.
Systems/Employees
Internet systems are out dated. The bank in general is behind the times. Not a happy place to bank! None of the offices seem to be staffed adequately, nor are they in convenient locations.
Setting A New Standard Of Poor Service
I am an ex-Fidelity customer that was sent across to Ameris Bank and the "seamless" move (their promise) has set a new standard in inefficiency and poor staff training. My login credentials are not being saved and despite escalated calls to re-set log-in details, I still have trouble accessing my account. After multiple corrections on their end I was eventually able to gain access and I was advised that "Bill-Pay" was the correct way to transfer funds to exterior bank accounts and it was set up accordingly with their staff, followed by a confirming email. After 4 days the funds did not appear - I was not notified of the failure. After another 3 calls I was advised that "Bill-Pay" was in fact not the correct vehicle and that I should investigate another route. It has taken me 10 days since the switch on Nov 4th to get my account in order and the transfer is still in doubt, confirmation will not be available until 11/18. The new online platform is un-intuitive and misleading and my patience is exhausted-I'm don with Ameris Bank!
Data as of Q4 2020
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 20504 |
| Year Established | 1971 |
| Employees | 2671 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.48% |
| Return on Equity - YTD | 10.54% |
| Annual Interest Income | $726.5MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2020vs Q4 2019 | $20.35B$18.16B |
| Loans | Q4 2020vs Q4 2019 | $15.45B$14.44B |
| Deposits | Q4 2020vs Q4 2019 | $17.13B$14.13B |
| Equity Capital | Q4 2020vs Q4 2019 | $2.83B$2.61B |
| Loan Loss Allowance | Q4 2020vs Q4 2019 | $199.4MM$38.2MM |
| Unbacked Noncurrent Loans | Q4 2020vs Q4 2019 | $70.1MM$63.0MM |
| Real Estate Owned | Q4 2020vs Q4 2019 | $22.6MM$32.9MM |
