Amplify Credit Union

Popular Accounts at this Credit Union

APY	ACCOUNT TYPE	ACCOUNT NAME
2.50%	6+ Year CD	84 Month Share Certificate 1.71% - National Average
2.25%	5-year CD	60 Month Share Certificate 2.25% - Bank of Internet USA 60 Month CD
0.60%	1-year CD	12 Month Share Certificate 1.50% - Ally Bank No Penalty 11-Month CD

View all Amplify Credit Union rates »

Overview / Commentary

www.goamplify.com

512-836-5901

3600 W Parmer Ln
Austin, TX 78727

Amplify Credit Union is headquartered in Austin and is the 24^th largest credit union in the state of Texas. It is also the 330^th largest credit union in the nation. It was established in 1967 and as of June of 2017, it had grown to 191 employees and 56,946 members. Amplify Credit Union's money market rates are 3X the national average, and it has an A health rating.

Field of Membership Restrictions

Membership in Amplify Credit Union is open to those who who live, work, or attend school in Travis, Hays, Caldwell, Williamson, or Bastrop counties in Texas and to immediate family of existing members.
See current membership details

Response To Previous Review

Posted by: AmplifyCU | Apr 21, 2011

We have been working with this member toward resolution of the issue mentioned and apologize for any miscommunication or misunderstandings that may have occurred. At Amplify we value all of our members, and we’re dedicated to providing exceptional service. We invite this member to please contact our Senior Vice President of Lending, Kendall Garrison, at 512.519.5426 or kgarrison@goamplify.com for a resolution.

2

Best Credit Union I've Had

Posted by: Anonymous | Jan 28, 2012

I've belong to four different credit unions, three in Austin. Amplify CU is the best of all of them. I rarely have to wait for a teller and they are always helpful. Several employees have been there for many years and they know my name.

I've been a member of Amplify since it was IBM Employees Credit Union and I am happy to recommend it.

Comment

1

Staggeringly Incompetent

Posted by: iavatar | Sep 17, 2011

I've been a member since the mid 1990's, and have watched the quality of employees and service continue to deteriorate since it stopped being the IBM Employees credit union. They never explained to us members why the changeover to "Amplify" -- we assumed it was a change in name only, but oh, how wrong that assumption turned out to be. Calling the customer service department is a complete waste of time, for 90% of the time the CSA agent won't know how to help you, but will promise somebody's going to call you back, which of course they never do. Visiting in person is quite dismaying. There's only one or two of the old time employees left, the rest are a constantly changing parade of incompetent nincompoops who know nothing about banking, but they're perky and hope you have a great! day and offer you a bottle of water. Then there's the regular emails offering "seminars" which are nothing more than attempts to sell you something -- not Amplify services, but a variety of "financial" products and services. When did it become ok for a credit union to shill for hucksters trying to sell you something? The actual financial advisors who used to be associated with IBMFCU have all severed their business relationships with Amplify, and who can blame them? I am a supporter of credit unions in general, but after 16 years with this one I've come to the conclusion that Amplify is a disaster waiting to happen.

7

DO NOT USE

Posted by: Crystal Castillo Buggs | Jun 19, 2017

The worst customer service ever. Fees are ridiculous. They care nothing about how long you have been with them. Pay attention to hidden fees!!!!

Comment

1

Stay Away Worst Credit Union Ever

Posted by: trulyclear | Apr 15, 2011

MUST READ! The worst credit union ever, strike that the worst bank ever! After having a car loan with them several years and a series of events I called to pay my loan. The women who took my credit card number "hits enter twice" and runs my card for two payments. When for some reason they could not cancel one, she tells me that I have to go into my bank and stop payment! Okay do it, but yet again wasting my time. I decide to look into refinancing my 8% used car loan with university credit union, they refinance me at 3.5% NICE! But that is not it! months go by and I get a call that I owe amp one more payment, I ask why? They tell me that my last payment bounced, I tell them I have never bounced anything in my life and say I have to look into it. I pull my closing statement and it showing paid in full. I also call my credit union and ask them if I Ever bounced anything to amp. They tell me no you have never bounced a thing to them or anyone else. A few days go by and this jerk named Chris calls me and says that all I am trying to do is skip out on a payment, a small payment at that. He calls me a liar and a thief and demands payment, I tell this guy that I have a closing stament showing nothing due! He again tells me that I'm a liar and all I'm doing is trying to get out of a payment and that my last payment bounced and that I have to pay him or he is going to ruin my credit! We shared some words loudly and ask them can you guy possibly of made a mistake when I refinanced and gave university the wrong pay off amount, he says that they do not make mistakes then he accuses me of ripping them off and all I am doing is trying to skip out on a payment, I told this very rude Chris guy off and hung up on him. This credit union is not a credit union that we all love this bank is just like the big banks that calls us liars, and try to steal our hard earned money they will not help you with anything. Go to another credit union stay away form this place. Now if this Chris just simply said yes we made a mistake and gave the wrong payoff I would of paid it right then. But i am showing my last payment paid and have a stament showing ZERO DUE. As for my credit I have a statement showing the loan paid in full and closed, and the funny thing is that my new bank has the title would they of held that until the loan was paid and closed?

Comment

9

Health

A

Data as of Q2 2017

Learn why bank health matters

Health Grade Components

Overall
NCUA #	68681
Year Chartered	1967
Employees	191
Primary Regulator

Profit Margin
Return on Assets - YTD	0.43%
Return on Equity - YTD	4.97%
Annual Interest Income	$17.4MM

Assets and Liabilities
Assets	Q2 2017	$860.0MM
Loans	Q2 2017	$727.4MM
Deposits	Q2 2017	$702.6MM
Equity Capital	Q2 2017	$74.2MM
Loan Loss Allowance	Q2 2017	$3.7MM
Unbacked Noncurrent Loans	Q2 2017	$1.1MM
Real Estate Owned	Q2 2017	$0

User-submitted Promotions & Notices

Submit a Promo

This section lists recent deals, promotions and rate changes submitted by our community within the past 90 days. Always verify official rates and promotions with the bank or credit union.

1 Year Rate Guarantee On Promo MMA, 1.01% APY

Carpline | Aug 9, 2017

Promo Money Market Account has a 1.01% APY guaranteed for one year.
Minimum opening deposit is $1k of new money. Available through September 30, 2017.

https://www.goamplify.com/deposits/promo-money-market-account.aspx?src=home3

Amplify has also raised the rate on its Money Market Advantage Promo to 1.20% APY. There is no APY guarantee for this account.

These are two separate accounts.

Comment

2

Rates

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